Quote Is there any further advice on this issue? I'm experiencing exactly the same issue, I can't even get a 3 x 1 minute clips together in the editor. I've just updated from PowerDirector 13 and I've spent the last two weeks trying to solve the issue and I'm now at the point of asking for my money back. I've gone through every single driver and updated, tried running with every possible permutation of setting, HD enabled, disabled, shadow files in every possible size, without etc. and nothing has made a difference. It's freeze and crash city. I'm running version 16.0.2816.0 which as far as I can tell is the latest version and I've attached a DirectX Diag. This forum seems to have some very knowledgeable members, I'm hoping I may get a solution here?

I'd very much appreciate any help I can get to solve this before I go and chase CyberLink Tech for a solution or my money back, thanks.

I just turned off hardware acceleration in the settings and that seemed to do the trick for me.

Thank you for the quick response. Sadly I've tried that and had no luck. I've opened a ticket with CyberLink but the response has been disapointing. They didn't even read the DxDiag I sent, they asked me to send a DxDiag which was actually attached to their response.

I sincerely hope this can be resolved and I haven't wasted my money.

Thank you again for your response.

Quote Thank you for the quick response. Sadly I've tried that and had no luck. I've opened a ticket with CyberLink but the response has been disapointing. They didn't even read the DxDiag I sent, they asked me to send a DxDiag which was actually attached to their response.

I sincerely hope this can be resolved and I haven't wasted my money.

Thank you again for your response.

Hope you get it resolved soon. It's a pretty good program overall

I just turned off hardware acceleration in the settings and that seemed to do the trick for me.

I have similar problem but my video is AMD R9, I came back to have HA installing the old video drivers, which I knew HA works.

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Try disabling Hardware Acceleration. It may help.

Agreed. Disabling hardware acceleration is the only thing that ever stabilizaed PD (any version) to keep it from crashing, no matter what system I've used, for many years now. Doesn't matter what kind of video card you have, disabling HA and throwing the entire load at a super hot CPU (like a ThreadRipper) and superfast RAM is the only stable way to get the job done fast. I was sick of this "video driver voodoo" crap and gave up on HA long ago.