Quote - There are a few suggestions here . The thread mentions among other things, trying safe mode and re-registering the dll which are worth a try Barry.The mention of nvidia driver updates is interesting in this context.

This is not really a tech forum, so if the Mods want us to stop this thread, please let me know, in the meantime...SAFE mode allowed me to alter the menu, no problems, now I am not sure how to proceed. I cannot work in SAFE mode forever. How do I load services/drivers one by one till I get the crash? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

..................

AHA!!! I disabled the Nvidia graphics driver and the menu background change did not crash! Now, then, what is the solution? Maybe it's time to get back in touch with Support. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote AHA!!! I disabled the Nvidia graphics driver and the menu background change did not crash! Now, then, what is the solution? Maybe it's time to get back in touch with Support.

I never could figure out what was causing this crash, other than the menu background alteration. Currently I just disable the Nvidia card, alter the background of my menu (nothing else makes it crash, just the background), and re-enable the card again. My hope is when my new used GTX960(4G) card gets here, the problem will vanish. If not I guess a re-install of Windows 10 is all that is left. Anyone have an opinion if a new card might fix the error? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

For anyone who finds this of import...

After all the trouble shooting a non-techie (me) can do, I tried to use my non-adminstrator TEST account, and you already know what happened don't you. That's right, the menu could be altered and no crash! HUZZAH!

I also discovered I can alter the background of a menu in PowerProducer, in both accounts.

What does this say to experts? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote Well, Barry, I haven't been in PD13 recently either so.... I look forward to ... posssible 'issues' there too.

CS

Great idea there. The menus created in PD13, 14, 15 should be compatible with each other. Yes, Barry try changing the background in one those previous versions if you have one to see if there is no problem.

Anyway hope that tech support find the solution for you.

EDIT: It looks like that I was on page 1 of 2 of this post when I responded.

Well, your setup is a little confussing as someplace you imply you have iGPU active so you have QS but yet had a older Nvidia GPU and then updated to a newer GTX960. Which, with that information, the Nvidia is probably only used for OpenCL, so my guess would be a corrupt CL OpenCL scratch folder.

As a wild guess, you might migrate to %temp%/OpenCLFolderXXXX, XXXX for the given version of the OpenCLWrapper for the CUDA OpenCL ptx files that PD compiles CUDA OpenCL code in on the fly. Create a backup of all these folders as above so you can restore if wanted and then remove them. PD will recreate as needed for current PD OpenCL wrapper. Hunch is more than likely in your other user account these are not corrupt.

Jeff

After re-checking my facts, the TEST account is an Administrator Account, sorry for added confusion, but I am not sure that is critical here. I have attached my most recent dxdiag. Maybe the faults will shed some light. Be clear the menu crashes happened with both Nvidia cards, in all 3 versions 13, 14, and 15 of PD. I have some relief knowing I can alter a menu background finally, and also do it in PP5-6. Tomorrow I will endeavor to follow Jeff's advice, I'm laughing because his sentence of instructions certainly flowed effortlessly from his mind to his keyboard, but to me it read like brain surgery in Latin. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Attached pic may help. Simply use Cortana since WIN10 and type %temp% or open a folders explorer window and type %temp% in the location bar. Find the folders as shown, backup for your safety and then remove.

Jeff

Glad you got it sorted in the end

Quote Glad you got it sorted in the end

Not yet! The alternative account worked this time, but not months ago when I tried it. When I read back into this thread I forgot I tried that, I tried everything but a reinstall of Windows. After coffee today I'm gonna try Jeff's suggestion. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote Attached pic may help. Simply use Cortana since WIN10 and type %temp% or open a folders explorer window and type %temp% in the location bar. Find the folders as shown, backup for your safety and then remove.Jeff

Well this will certainly muck things up...I have been to that folder many times to delete it's entire contents from time to time, but never ever saw those folders. I even looked at the other Admin account and they do not exist there either. Always there is an Nvidia folder that refuses to be deleted, so I leave it. I did a search of my computer for OPENCL and only came up with the wow64 dll entry. For what it's worth I managed to alter a menu in PD15 in my normal account, though it crashes more often than not. And I also see OPENCL in my Preferences activated, and I have Quicksync available. My head is spinning and maybe I will quit again, this has taken up so much precious time. I hope Jeff will have one last bit of feedback regarding my missing OPENCL files in %TEMP% before I put this to bed.

EDIT: This error in Device Manager found under GTX960 Device PCI\VEN_10DE&DEV_1401&SUBSYS_39623842&REV_A1\4&2d95c7de&0&0008 requires further installation. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote I hope Jeff will have one last bit of feedback regarding my missing OPENCL files in %TEMP% before I put this to bed.

Since the folders are missing, it simply means you have never used your Nvidia GPU for any accelerated effects in PD. Again, appears very plausible as you say you use QS and iGPU as your primary GPU for PD (check about PD box, if blue Intel logo displayed, you are only using the iGPU). Under such conditions these Nvidia related folders would never be generated by PD as PD is not using the discrete GPU for any accelerated effects and my random guess of the issue with the info I had read was wrong. I have not looked into any detail if such a folder structure exits with PD and iGPU OpenCL usage. I'd surely try to disable hardware pref OpenCL with your iGPU, shut PD down and reopen, and then editing your menu just to rule it out.

I lack the understanding on why one would upgrade to a GTX960 and continue to use the iGPU with PD as the primary graphic device. But for those that desire continuous QS encode availability, it is a path.

Good luck, sorry the guess was wrong, as stated, very difficult to understand your setup. As for PD, it appears to me you have a high end card purchased to power a display.

Jeff

Quote

Quote I hope Jeff will have one last bit of feedback regarding my missing OPENCL files in %TEMP% before I put this to bed.

Since the folders are missing, it simply means you have never used your Nvidia GPU for any accelerated effects in PD. Again, appears very plausible as you say you use QS and iGPU as your primary GPU for PD (check about PD box, if blue Intel logo displayed, you are only using the iGPU). Under such conditions these Nvidia related folders would never be generated by PD as PD is not using the discrete GPU for any accelerated effects and my random guess of the issue with the info I had read was wrong. I have not looked into any detail if such a folder structure exits with PD and iGPU OpenCL usage. I'd surely try to disable hardware pref OpenCL with your iGPU, shut PD down and reopen, and then editing your menu just to rule it out.
I lack the understanding on why one would upgrade to a GTX960 and continue to use the iGPU with PD as the primary graphic device. But for those that desire continuous QS encode availability, it is a path.
Good luck, sorry the guess was wrong, as stated, very difficult to understand your setup. As for PD, it appears to me you have a high end card purchased to power a display.Jeff

This is going to get very tedious to you, Jeff, if not already, but I am an editor, not a computer guru, and I try mightily to find answers without threads like this. Sigh. I disabled the OPENCL and could modify a menu in both PD13, and 15. I am going to dump QSync. I had asked in another thread before I got the card what, if any difference it makes, which display gets connected to which card, igpu or the 960, I got no answer on that. So I will ask one more time, which display should be attached to which card, both on 960? I don't know. Is there a setting in Nvidia somewhere to force it into PD? I'm going to crawl under there right now and try both displays on the 960 just because I have no friggin' idea what is best. Thanks to Jeff, and all who chime in to help the helpless. Jeff, I should send you a gift basket just for your patience.

EDIT: A few times, after getting the message Powerdirector has stopped working, the program actually continues! The new background will go in, and the crop-stretch window comes up, I can click on an option, and then I get the PowerDirector has stopped working message again, this time it means it. This is with CL and HA disabled, and with both monitors on the GTX960, but it has happened a few times with the old configuration. I'm really thinking it's a Windows thing, even the second user account will crash often. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote [I disabled the OPENCL and could modify a menu in both PD13, and 15. I am going to dump QSync.

Glad you can edit your menus, so my hunch was maybe correct, a OpenCL issue more than likely. I just didn't realize you are using the iGPU and gave you a possible correction assuming you are using the Nvidia GPU. I will look to a few friends that have a box with iGPU and see how/what PD might be doing there concerning OpenCL type features, it's probably very similar to Nvidia. My guess, you simply have a OpenCL conflict of some form.

If you want to correct the Intel iGPU OpenCL, to aid, post a pic of your location C:\Windows\System32\ with clarity in the Intel part of the files list, namely around an area that should contain like “IntelOpenCL64.dll" type file names to help provide some insight. Or do a search on IntelOpen while in that folder to locate all of them and post a pic of that for visual clarity

If you are switching over to your Nivida GPU for use in PD, then don't provide a thing. When the iGPU drivers are fully uninstalled PD will use Nvidia OpenCL construct and your issue maybe resolved.

In any event, since you have isolated it to OpenCL by disabling the functionality in pref and then being able to edit a menu, you can also contact CL support and have them debug your OpenCL anomaly.

Jeff

Still getting mostly crashes. Both accounts, OCL disbled, temps cleared. Just going around in circles.

It works, then it doesn't. Very frustrating. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

I could have reinstalled Windows several times for this, but my big fear there is losing my NewBlue and Adorage, everything else is probably not a huge deal. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

To me, looking at that it appears you have some HD4600 display driver issues perhaps. May have been windows update inflicted or user inflicted.

your dxdiag shows 20.19.15.4549 iGPU driver dated 11/9/16, did that come from Intel or?
Your IntelOpenCL64.dll file(part of iGPU driver udate) is from 1/25/17 which is after the driver date which is not normal and aligns with a driver release date not meant for your CPU and OS.

Driver 15.40.28.4501 dated 8/12/16 is the last iGPU driver for WIN10 64-bit for your 4th generation i7-4770 that I see from Intel. https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600

If you are sticking with your iGPU, I'd probably suggest a full uninstall of current iGPU drivers and a clean install of the proper latest driver recommended by Intel for your OS and iGPU.

Jeff

According to the dxdiag.txt a 1280 x 720 monitor is connected to the GTX 960 card and a 1600 x 900 monitor is connected to the Intel 4600 graphics in your setup. Enabling one or the other graphics card can be very easy. Assuming that the 1280x720 monitor is primary then try this:

1. Power off the 1600 x 900 monitor. Reboot. Open PD15. Click on the word PowerDirector in the upper right. You should see only nvidia graphics displayed. In Preferences/Hardware Acceleration you should see only nvidia graphics. This works because the video cards are enabled by the impedance load of the monitor. This may not work with some HDMI connections as I use DVI.


2. Do the opposite to enable the intel card but you may not see any icons to start PD15 if it is the secondary monitor.

Hope this get you started using the GTX960 card without incurring extra costs. You should connect the secondary monitor to the GTX960 card also. It probably support at least 3 monitors.

The DxDiag.txt supplied here is the key to seeing Barry’s setup. I would not have guessed. My particular computer monitor has two hdmi inputs and don’t know what would happen if I connected both the amd and the intel video outputs to this monitor and switch between them using the monitor. I got to try it just out of curiouity to see what happens. Will report back if I try it.

Quote According to the dxdiag.txt a 1280 x 720 monitor is connected to the GTX 960 card and a 1600 x 900 monitor is connected to the Intel 4600 graphics in your setup. Enabling one or the other graphics card can be very easy. Assuming that the 1280x720 monitor is primary then try this:

To be clear, the 1280-720 is an 8.9" monitor I use for my undocked preview screen. The larger monitor is for the program UI. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Yes. Both monitors can be connected to the GTX 960. There should be sufficient output connectors for two monitors.