Sorry everybody, I hadn't realised this was a known problem, I thought it was just a case of aligning the tracks that Deborah was having problems with.

I'll mind my own in future Panny TM10, GH2, GH4,

Robert -

No need to apologise!

When I say "long standing issue" I mean here - for me. I don't know that it's widely experienced because I haven't seen it reported. BUT here, it's right royal pain in the neck.

When SS tracks overlap others, the sound stops for a moment so I can't even hear how the two audio clips blend. Applying a transition would be just guessing - that's why I produce. Then it's stable.

Any or all of the advice in this thread may well help Deborah over the issue.

Cheers - Tony
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Thanks Tony

I have had the same issue, I just didn't recognise it here..

Rgds Robert Panny TM10, GH2, GH4,

Thank you Tony and Robert

I am now back and trying again. i see the triangle under the music column. I tried to move the music track a bit to overlap but have not gotten it the way I want....in doing so the other lovely problem reared its ugly head again!!! The program stops working and closes.

I learned how to set the save for every 2 minutes (which is the lowest time) and luckily most of the work is saved.

I reported this early on to support and was given directions to print a report from the events. I tried this and got totally confused and overwhelmed.

Supposedly, I have a conflict. Great!

Now, I know my computer is somewhat older...and I do have a lot of stuff loaded and very well could be too much to resolve.

Thus,.....I ordered a new computer. Now, I don't know if I should persue this on this old computer or switch to the new one.

I have a program (PC Mover) that moves programs, files and settings to a new computer. Ugh! But, I am on the fence about which way to go now. I will have to move the videos + program(s).

So much work! Any input is welcome and valued. Thanks again and again. Deborah Babin-Artist

It has taken weeks to transfer to the new computer. I now have MORE problems with PD. I am beyond frustrated!!!!!!!!!!!!!!

I did utilize the advice I got here and that part is ok.

I have learned a lot!! Now I have a glitch with getting into cyberlink. The program is installed, the window comes up with the product key there...but, I get an error message that I have to contact support and report my purchase information.

I tried this...I got one answer a mile long. I don't believe how hard this is!!! Prior to the transfer I managed to finish some videos, produced them uploaded to cloud. Now I cannot get to the cloud because I am not able to access PD on the new computer.

I uninstalled PD on my old computer.

Support sent me 3 links...to reinstall PD on new computer. error message: You do not have permission to access this directory or page.

I am going nuts and in circles!! I reported this to support, no answer yet. Deborah Babin-Artist

There may be a limit to how many times a product is installed or reinstalled with the key. Support will be able to help you with it.

Hi goodasitgets51 ,
You're getting lots of assistance from members. The only bit I can add is, if you give me the CyberLink customer support ticket ID, I can ask CyberLink to chase up/investigate the situation (get something sorted for you).
Dafydd

I had an excellent answer somewhere in all of my questions about producing....but, of coures I can't find it here now.

I produced my videos and uploaded them to the cloud.

I finally learned how to download them from the cloud. In the answer there was more information about the steps to include when producing (properly); like packing and producing. This seems redundant...producing meant to me: "I am done". Why would there be an option to produce when that is not a complete and final step?

What are the correct and final steps to succeed? I want MP4 format.

Thank You Deborah Babin-Artist

Maybe this will help: When you're done with your editing and want to produce a finished video, go to the Produce tab (or Create Disc if you want to make a DVD or Blu-Ray) and tell PD what kind of output you want.

In your case, you'd choose H.264 AVC and then MP4 directly underneath that. Then choose the Profile name/Quality you want, like MPEG-4 1920x1080/30p (16 Mbps), then click on Start. When PD finishes producing the video, you're done. You can upload to YouTube or do whatever you want with the finished video. Go home. Go to work. Go to bed. You don't have to do anything else.

If you want to archive your project so that at some point in the future you can re-open it and make some changes with all the relevant files accessible, you can use the Pack Project Materials... option to save the project, all original files and all related effects to a folder on an internal or external drive, or use the Pack Project Materials and Upload to CL Cloud... to save everything to the cloud.

If you're always going to keep the files on your computer or if you're never going to use them again, there's no need to do any project packing. It's a completely optional step. If you need to free up disk space or you're worried about losing the clips in a crash, then packing the project and saving it to an external drive or to the cloud is a simple way of preserving everything.

I hope this all makes sense!

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Yes, this makes perfect sence. What confused me was that I had produced videos uploaded them to the cloud, thinking they were done.

Then I had to re install pd because I got a New computer...then I couldn't access the cloud! I was panicked! When I asked for help here someone told me the videos were worthless because I did not pack and produce. I was so upset!!! I finally got access to the cloud, downloaded them and they are fine.

thus, I want to make sure I do this right...I can't handle anymore stress like that.

your answer was straight forward no easy to understand. Thank you!! Deborah Babin-Artist

I need more help! I produced a video and realized after that I need to take out subtitles. Noe that it is produced I don't see them in the subtitle room. Can I reverse the production? Or what should I do instead? I need this info right away...if possible! Thanks Deborah Babin-Artist

Let's take this a little more slowly so we can understand the details.

Did you type or import the subtitles, and use the subtitle room or did you use regular titles?

Do the subtitles show up in your produced video?

If you open the original project in PD, you say that there aren't any entries there now? That doesn't make sense, so you may want to see if there's a recent auto-saved version available.

Under Preferences (gear icon) look at the Project tab and note where the auto-saves are located, then open the most recent one from before you produced the project and see if that version has them:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

I used the subtitle room. The subtitles are visible on the produced video. Deborah Babin-Artist

ok, I'm away from my computer now. Will check the last version. Thank you Deborah Babin-Artist

OK. I can't think of why all the subtitles would be gone unless maybe your project file was damaged. Hopefully you'll be able to recover them from an auto-saved version.

Let us know what you find!

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Once you have the earlier version of the project open, you can export all the subtitle text and duration info to an SRT file by clicking on this button in the lower right of the Subtitles Room:



You can then import it into the saved (final produced) version of the project if needed, using the Import button (just to the left of the Export button)

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

I am unable to find a previous version. I'm going to leave it as is as I am out of time. Very frantic with dead line.

Now I need to know after a video is produced as MP4, then what? Save it as: saves PDs file. How do I save as MP4? I don't see that option. I need to put the MP4 into drop box. Deborah Babin-Artist

You need to Produce it. (Now I'm even more confused how you saw the subtitles in the finished video, but we can return to that later)

Click on the Produce tab, then choose AVC H.264 and select MP4 underneath. Choose the size and frame rate that best matches your source clips - probably 1920x1080 30p - then choose the destination folder and click on Start.

Using the Produce or Create Disk options are the only ways to get a finished output.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Another question...after a video is produced as MP4, can it be edited again? Or do you have to start all over? Example: I need to cut some out. This is not my decision but my instructions from my "boss". I am making demos for an online class. I am told some are. Too long or not good in spots.

Thank you so much for your help. Deborah Babin-Artist

Quote: Another question...after a video is produced as MP4, can it be edited again? Or do you have to start all over?

You can do anything you want, because the produced video is just another clip.

Normally, you put all your work on PD's timeline and produce when you're finished. Sometimes you have many tracks worth of content (like maybe a music track in the background) and if you need to make some additional edits, it's easier to do that in the original project to keep everything in sync.

If you simply have a "live" classroom clip and the only thing you need to do is cut out a couple of sections, you could also choose to start a new project, import your produced file and make the necessary edits. The best way to keep the full quality of the original clip is to produce to the same format, and you should be able to use the SVRT function which is very fast and doesnt change the quality at all.

I hope this helps!

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thanks. The reason I ask about editing a produced video is that I tried to do that...3 times with no luck. I would get almost finished and get an error message that an error occurred and the video had been comprimised, referring to audio being lost or ruined. And, when I tried to play it, there was no audio. So I gave up. Only 2 options given, close the program or something else that wasn't good either. There was a list of the errors. Deborah Babin-Artist