Hi Slats -

Have I missed something here?

In one screenshot (edit_workspace) DSC_0185 is sitting in portrait made in the media library. In "edit_workspace_samples" the same photo displays as landscape.

Even though you've already uploaded a mountain of stuff, could you please upload the actual photo (DSC_0185)?

Cheers - Tony
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Hi Slats,
Thank you for all the data and carrying out the test using the base sample files in both the track and in the media room. It certainly shows the bug you have located is being triggered by multiples of the same files.
I do have a few questions.
1. How do you import the Nikon images into the media room?
2. the secondary image files, how are they imported and where are they from/created by?

I may require sample files for CyberLink (if they ask me for some or a project). As the ones you have are private/personal images, can you go out and take a few snaps and see if they a) replicate the issue b)ready to make them available as samples?

The information so far has all been passed onto CyberLink.
Dafydd

Tony, exactly!! THIS is my problem! 😀
The image is a landscape image and if I import the image on its own, as shown with the samples example, it stays in landscape mode. In fact, if I import a number of images (using Ctl-q) the first one is always correct (landscape) and PD then proceeds to change the orientation of all the subsequent images to be the opposite of what they should be (edit_workspace attachment)

Dafydd,
I've used the drop down menu but also resorted to ctl-q now I'm familiar with the shortcut keys! : they are all imported the same way. I have a ticket open with cyberlink and have sent them a lot of the same info. It initially started with a project with 70 squashed images but I have now streamlined it down to 10 to save me time as it doesn't seem to matter how many there are.
By all means I can supply a new set of images as reqd but part of me thinks that's not going to make much of a difference. I Haven't tried a project using a completely different set of images so will try it tonight (just to be sure) 😀
If you DO need any images, let me know

Thanks again

Yes - I did miss something I didn't read what you'd written thoroughly.

I'm still unable to replicate the issue.

I downloaded some images from http://www.imaging-resource.com/PRODS/D5100/D5100GALLERY.HTM - landscape & portrait shots from the Nikon D5100:

1. Imported them into PD (just the ones from the D5100) - displayed correctly
2. Imported them with 50+ photos from other cameras - displayed correctly.

So - it's not completely PDR13 & it's not completely photos from the particular camera. There's some interaction occurring on your PC, but not everywhere else...

And yet - this issue has been raised quite a few times over the past month or so (i.e. with PDR13)
But - I don't recall it being raised with previous versions of PDR.

Cheers - Tony
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Thanks for trying. As I mentioned to Dafydd, I'm going to try with a completely different set of images, will try the Nikon sample images as well, when i get home tonight.
Will keep you posted

Attached are 2 screenshots, 1 is of a completely different set of images, all taken with a Sony DSC-w210 camera, and the 2nd, are all from an iPhone.
As you can probably see, images are still squashed or stretched! The image properties clearly shows the EXIF dimensions and the image resolution dimensions swapped round.
my apologies Tony but I was unable to find all the images on the Nikon website that you were talking about but hopefully the fact that my attachments show this is happening at my end from 3 different image sources will suffice.

and finally for good measure, a screenshot of images taken by a friend on her Pentax Optio camera, imported into a new project with just the PD13 sample images. Again, as you can see the first image is correctly in landscape and the subsequent images squashed into portrait mode (as the image properties dialogue box also shows).

I must also stress that I AM able to upload images without them being distorted, as the "perfectly fine" attachment shows but it's completely random. These images were also taken with the Pentax camera above and display fine.

Slats -

I'm sorry. I have no idea what's causing that. As you say, it's completely random on your system.

I've just re-tested PDR13 here using images from Sony DSC W210, iPhone 5, Nikon D5100 & D5300, and a few different Canons (not worth listing).

Not one image is displayed less than correctly, no matter what way I import them.

Question: Have you tried importing them into a previous version of PDR? or a different NLE?

Difficult thing to pin down

Cheers - Tony
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Tony, this is the first time I've started using PD so no I haven't tried a different version. I was waiting to hear back from Cyberlink before asking for a refund and maybe dropping down to PD12 or use different software. Would ideally like to use the latest version and would probably have to eventually anyway but maybe I need to drop a version?!

Hi Slats,
I did a quick skim read so if you've done the following already, please let me know.
Uninstall PDR13, reboot your computer, reinstall PDR13.
You may just have a corrupt installation.
The other "thing" to look for is a software conflict. Once you've installed PDR13 - don't open it, shut down all unnecessary programs running in the background. Check task manager, look through and shut any down any software you don't need running. When you use PDR13, don't open or operate any other software - test it out and see what happens. The issue may only occur when you operate a secondary software program (even one in the background).

Let us know how you got on.

I have passed the images onto CyberLink and asked to know what progress has been made.
Dafydd

Hi Slats,
I've been told that CyberLink are in contact with you/waiting for your reply to their email. Looks like they're on your case and want to help you.
Dafydd

Dafydd,
I've "sort of" tried your suggestion previously 😀. I initially downloaded the software and have since tried uninstalling and downloading again, to no avail, and also installing from the CD that they also then provided. Again, with no joy.
I've also deleted registry keys on Cyberlinks say-so but that hasn't fixed it either.
I'm getting the issues with just PD running, straight after turning the laptop on and with nothing else running.
I'm in the middle of trying to organise a convenient time for their engineers to log on remotely to have a look so will keep you posted!

Quote: Dafydd,
I've "sort of" tried your suggestion previously 😀. I initially downloaded the software and have since tried uninstalling and downloading again, to no avail, and also installing from the CD that they also then provided. Again, with no joy.
I've also deleted registry keys on Cyberlinks say-so but that hasn't fixed it either.
I'm getting the issues with just PD running, straight after turning the laptop on and with nothing else running.
I'm in the middle of trying to organise a convenient time for their engineers to log on remotely to have a look so will keep you posted!

Hi Slats,
Thanks for the update. You should go for an early morning slot - your end, one day during the week- between 6/11 am.
Dafydd

Dafydd (et al)
Prior to Cyberlink accessing remotely, they not only asked me to delete some registry keys (the same ones previously deleted) but also provided some replacement ones.
These seem to have fixed the issue!!! Have imported numerous images, rebooted a couple of times and all still ok.
My only slight concern is that they have mentioned it as a "temp solution"! Possible patch coming?
Thanks again for bearing with me and for all your help in getting this far :

Quote: Dafydd (et al)
Prior to Cyberlink accessing remotely, they not only asked me to delete some registry keys (the same ones previously deleted) but also provided some replacement ones.
These seem to have fixed the issue!!! Have imported numerous images, rebooted a couple of times and all still ok.
My only slight concern is that they have mentioned it as a "temp solution"! Possible patch coming?
Thanks again for bearing with me and for all your help in getting this far :

Thanks Slats for the update. I'll ask about your "fix" concerns and maybe I'll get an answer.
Dafydd

Hi Slats,
You should have some guidance via email (been sent directly to you) from CyberLink on what you should do.
Dafydd

Yep, hopefully I shouldn't have to do anything further unless for some reason I have to reinstall PD13!!
Module fix should be included in Dec patch release so hopefully covered on all bases.
Thanks

So Slats -

What was the problem? What was the fix (temporary or not)?

I'm glad it's working for you, but interested members who took the time to investigate don't know what the cause of the issue was.

Cheers - Tony
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Quote: Dafydd (et al)
Prior to Cyberlink accessing remotely, they not only asked me to delete some registry keys (the same ones previously deleted) but also provided some replacement ones.
These seem to have fixed the issue!!! Have imported numerous images, rebooted a couple of times and all still ok.
My only slight concern is that they have mentioned it as a "temp solution"! Possible patch coming?
Thanks again for bearing with me and for all your help in getting this far :

RE: The "fix" is what has been mentioned by Slats previously, as far as I'm aware. The cause is unlikely to be known by Slats, just the fix for his issue.. There should not be any need to provide data on registry folders/entries that were changed or provided by CyberLink.
Dafydd

Yep, fix as mentioned. They got me to obtain a couple of dll files via FTP to replace the ones I had to delete. (Mediaobj.dll & mediaobjExt.dll) Files sizes were the same so not sure what the difference was, but it worked.
Apologies Tony, for those out there with this issue I would mention these dll files to Cyberlink as a clue to fixing the problem. They may obviously require more diag info but would be a more than good starting point!