If someone can PM me and prove that R... is legitimate, I will pay the $30.00.

I don't think she is within 100 mi. of me, otherwise I would offer help in person.

If there is a mobile tech support service nearby, maybe they can help her in person? Mike B.
|>>PowerSpecG311 PC(2014)<<||>>Windows®7Pro 64-bit OS<<|
|MB:AsRock FM2A88X Extreme6+|CPU:AMD A10-7850KQuad 3.7GHz|RAM:8GB DDR3|GPU:MSI Radeon™R7 250 1GD5OC|
|HDD:Toshiba DT01ACA100 1TB|HDD:WD Red 2TBx2|RAID:SansDigital TR5M+B 2TBx3|BD-R:LG BE14NU40 Ext|
|Camera:Canon Ultura miniDV|WebCam:Logitech C910|ADVC110 Analog/Digital Converter|
|PowerDirector12Ultra.2930|PhotoDirector5Ultra.5424|AudioDirector4Ultra.3522|Cyberlink MediaSuite10 OEM|

Quote: I am on disability and do not have the $30. Plus I just got the downloads. Why should I pay for tech support for something I just purchased? How do you sell defective merchandise and then expect the buyer to pay to get it fix?
I would so welcome any assistance. They can take over my computer. I have no problem with that. I welcome that.
This has been going on for three weeks. I have done everything they have asked. I have editing projects that are pass due. And all this because I tried to upgrade.
My email is rhondaegibson@gmail.com
215-888-9089.
Please please pass it on because I have lost money that I needed. I am broken. No gas money, no food money. I am do upset with them for treating me like this. I have been using cyberlink since 2008. Please please help me. I am at my wits end.
I am in tears writing this.
The latest order number is cs001398592. But like I Saud this has been going on for three weeks.

Hi Rhondaiscyberlink1bitch,
Thank you for the information, I'll pass it onto CyberLink.

In the meantime, please start a NEW topic for your issue and give the answers for members to help you. It may be a lot quicker.
1. New topic link:
PowerDirector 13: http://forum.cyberlink.com/forum/jforum.page?module=posts&action=insert&forum_id=146
PowerDirector 12: http://forum.cyberlink.com/forum/jforum.page?module=posts&action=insert&forum_id=120
PowerDirector previous versions: http://forum.cyberlink.com/forum/jforum.page?module=posts&action=insert&forum_id=87

2. Look up the guides and provide Part A, B and if an image is needed for you to describe/show us the issue Part E &F will help. I have written up a guide on how to write up an issue to, check out Part D in the guide.
Guide link: http://forum.cyberlink.com/forum/posts/list/40225.page