Dafydd -

I was so frustrated when I last posted that I forgot to mention I did receive a confirmation email - so no, it is not my email settings. The email, like the OP, did not contain a link to download my software or an activation key.

I purchased software that I can not download. The money has been taken out of my account. The only way I can speak with a customer service representative is to spend an additional 30.00$. I still have not heard back from help desk.

At this point, I do feel like a victim of fraud.

Hi Dawn and Crystal,

There is no need to sped 30 anything to resolve this matter .

Please send me your full names and email addresses.

I will get Customer Support to contact you - and check that they do so.

Dafydd

I too just purchased PD7 and received no key or download link. It's been over two hours. When a product says instant download that's what I expect to get. And $70 isn't chump change.

Cyberlink is lucky they are getting any money from me. During my evaluation of PD7 I received crashes and lockups on my laptop. I emailed support they sent me a canned response. It looked like they hoped I would go away. The response required me to fill out my laptop specs. This process would have taken me over an hour.

Maybe cyberlink should provide a program which gathers up all the specs of the computer the program is installed on and then ask me to email to them or attach the file. Could be easy. But no. I have to waste my time trying to get their product to work for me.

So, I installed the program on my spare desktop. Not a computer I would like to use for video editing but I figured what the heck.

It seemed to be working ok until it crashed and about 30 minutes worth of work was lost. So, I proceeded to continue but saving every 5 minutes or so. I still receive the occasional crash. BUt this is the way I have to use the program to be safe.

The irony is is that I tried all the other video editing programs and they all had similar or worse problems. I never found one that simply worked.

So, I chose to give CL my $$$.

It's sort of like the $700 billion bailout in the US. It's an awful thing but they say the alternative would be worse.

I have a company too and I would hate to think customers buy my programs because they are the lesser of all the evil junk out there. I hope they buy my stuff because they are superior to everything else. CL PD7 isn't superior to everything else it's just the lesser of all the other junk.

Anyway I purchased it today and have yet to recieve a key or download link. The information in my member's section is blank. Par for the course for cyberlink.

What did I expect.

Monday is only a few hours away.

John Cesta

Hi John,

Thanks for the PM etc - dealt with.

I saw the reference to laptop spec - I would have suggested you provide a simple diagnostic file to online support. Take a look at the guide:
http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
PART B

Hope that helps - I hate form filling... give them the text file next time is so much easier.

Dafydd