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Gaurav,
I did as instructed and viewed the produced mp4 file using Power DVD 11 and it had sound as expected. The problem (audio missing) is present when a user attempts to import the produced mp4 file using Power Director 10 Ultra, Build 1129b, into an Apple device. As soon as the mp4 is imported into iTunes, Version 10, the audio is missing.
This audio problem is NOT present when I use Power Director 9, Build 3305, and place the video sample "Nature Clip" onto the timeline and then PRODUCE to a video file and selecting the DEVICE tab, then selecting APPLE, then selecting either the ipad or iphone profile type, and selecting the HD Quality Profile type. The resulting mp4 file can then be imported into iTunes(audio present once imported) so that the video file can be synced to the Apple device. The result is the video can be viewed on the Apple device WITH sound.
Taking the EXACT steps using Power Director 10 Ultra, Build 1129b, producing the same mp4 using the DEVICE tab, selecting the ipad profile type, and selecting BEST Quality iPad Video, once the produced mp4 file is imported into itunes the audio has NO SOUND.
Please follow the steps I have indicated in your PC environment to duplicate the problem. It is reproduceable using the "Nature clip sample video" using Power Director 10 Ultra, Build 1129b, select the DEVICE tab, select APPLE, select either iPad or the iPhone Profile type and produce the mp4 file.
Play the produced mp4 file in a variety of media players including Power DVD 11 and the mp4 HAS sound.
Import the file into iTunes, Version 10,which IS REQUIRED, to import video files onto an APPLE Device such as an iPad, iPad2,iPhone,iPod...and after the video file is viewable in iTunes and played, their is NO sound. Sync your selected APPLE device with iTunes, and the imported mp4 file produced with Power Director 10Ultra, build 1129b, does NOT have audio present.
Same steps followed using Power Director 9 Ultra, build 3305, results in a successful import of the produced mp4 video, using the "Nature Sample Video Clip"into iTunes Version 10, and then seccessfully syncs and imports the mp4 video into the APPLE Device WITH sound.
Let me know if there are any further steps to explain the problem so that you understand it. It is easily reproduceable.
Also let me know if there is any further information you require to duplicate the problem in your PC environment at Cyberlink Technical Support.
Best,
Kevin
Dear Kevin,
Thank you for writing back.
Regarding your issue, for iTunes and iPAD audio, I would like to inform you that, I have escalated your issue to our Product & Development and they are working on it, once I get any update from our Product & Development department.
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.... coming really really soon and I'm sure it'll be posted/spotted on the PD page in due course: