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3D Vision problem
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
I disabled SLi and tested 3D again. Still no 3D with Blu Ray 3D. Also, yesterday (Tuesday,January 11) I uninstalled and redownloaded PDVD Ultra 2325. Reinstalled version 2325 and then updated to the latest build (10.0.2429.51).

So, in doing so I believe I eliminated the possibility of the download being corrupt/incomplete.

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
I recieved a second 3D Blu Ray movie today ( Piranha 3D ) and tested it. Still no 3D. It did play in 3D just fine using Arcsoft's player.

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
Alkpaz [Avatar]
Newbie Joined: Jan 14, 2011 09:15 Messages: 1 Offline
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I also have a problem with Power DVD Ultra Mark II. It is updated and all drivers are up-to-date, and 3D vision works in games, and Cyberlink 10 with files and DVDs, but it doesn't like RE: Afterlife. It spits out this:

In some OEM versions, CyberLink PowerDVD cannot output Blu-ray and CPRM disc content to analog display devices due to copy protection. To play this content, you must use a display device with a DVI or HDMI input interface that supports HDCP copyright protection

As weird as that sounds I have an ASUS 120hz 3D monitor using DVI. My computer specs are as follows:

i7 980X at stock speed (3.33)
GTX 480 (also stock, but factory overclocked by Zotac)
BD-ROM is a LG BD-ROM Rewritable
Sound card is a Creative X-Fi Titanium
LAN Card is a Bigfoot Killer Xeno Pro
Speakers are connected using optical and are Z5500s
Total HDD space is 7 TB (7200rpm Seagate) SSD is main C drive.
Mobo: MSi Big Bang Power 6Gb/s, USB 3.0
Case: Coolermaster HAF X
CPU Cooler: Noctua NH-D14 120mm & 140mm SSO
Thermal paste: Artic Silver 5
System/CPU temp: 31C both CPU and Northbridge/Southbridge
RAM: 24GB, 1066, CAS 7, DDR3 (obviously)
Running perfect on Windows 7 Professional 64bit
Monitor: Asus VG236H 23" 2ms 1920x1080 Full HD 120Hz 3D multimedia

It has to be the disk/region problem, seems like the US version has extreme DRM on the disk to prevent 3D. However, I will check out the alternative player the OP mentioned, sad really, I've been a long supporter of PowerDVD..


Edit: I noticed the OP has the same BD Drive... hmmm might be the common denominator there.
Also, I don't have any anti-virus program on this system (built yesturday), I do have Norton, but it interferes with some games, so, neg on that. I don't pirate and use Mozilla with noscript to prevent ActiveX exploits and the like.. so I need not fear. I also don't browse the web haphazardly.

I'm also in Texas... another common denominator?

UPDATE: Tried using the alternative player and says I am not HDCP compatible.. hmmm weird.. I have DVI! Why would I use SVGA or VGA? I'm not living in the Windows 3.1 era! Might as well say I'm using Monochrome..

All other Blu-Ray disks and DVDs play fine, but this is my only 3D Movie... and it plays in the old 3D way, Red and Blue, but I don't want it to play like some 1980s Jaws movie..

I got this from a comment post:

Just tested with PowerDVD 10 Mark II Version 10.0.1830.51 and playback is perfect - tried a variety of BD titles. Looks good at 120Hz (no stuttering). HDCP apparently does work over the DVI-D datapath.

-Brian

(source: http://www.anandtech.com/Show/Index/3842?cPage=6&all=False&sort=0&page=1&slug=asus-vg236h-review-our-first-look-at-120hz)

Funny, that this pops up only when I try 3D Blu-Ray and not anywhere else.

This message was edited 6 times. Last update was at Jan 14. 2011 10:54

JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Alkpaz,

If you have a HDMI 1.4 cable you should try that connection. (mini HDMI->HDMI)
See if that fixes the HDCP link w/ Blu Rays. Wish I had another Blu Ray drive right now to test and see if that really is the source of the problem. Don't see why Arcsoft's player would play in 3D with the same drive though and PDVD doesn't. LOL @ comment about Texas. That would be the wierdest thing ever.

P.S. you can find high quality HDMI 1.4 cables on newegg.com for cheap right now. I got mine a month or two ago for $10.00.

EDIT: Eh, sorry wasn't thinking. Maybe your 3D Ready ASUS monitor doesn't have an HDMI port, and that's why you're using DVI.

Good luck,
James Cossin

This message was edited 1 time. Last update was at Jan 14. 2011 20:10

"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
[Post New]
BUMP:
Anyone have any new ideas on my issue?

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi James,
I have escalated your issue - please stay tuned - maybe CS/RD team will contact you

Please also make sure to have installed the latest NV Emitter Driver:
http://www.nvidia.co.uk/object/geforce-3d-vision-winvista-win7-260.99-whql-driver-uk.html


BR
Michael

This message was edited 2 times. Last update was at Jan 17. 2011 10:37

Technical Support

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JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
I installed the v260.99 Emitter driver. Still no 3D with PDVD. I wasn't expecting you to escalate my issue with customer support/research & development. I was merely reaching out to the community for suggestions, but thank you for doing so.

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
I should have mentioned before that my BD Drive (WH10LS30) manufactured by LG, came with a CD containing some Cyberlink Products. I had installed them a couple weeks before purchase of PowerDVD 10 Ultra Mark II.

The version of PDVD installed from CD was version 8. I had this version still installed when I purchased/installed PDVD 10.

Maybe there is a conflict between those?

EDIT: This is the disc's label: Super Multi Blue Install Disc for Windows

It contains these products:
PowerDVD
Power2Go
MediaShow
PowerProducer
YouCam
LabelPrint
PowerStarter
PowerBackup

The CD version is labeled: Ver.1.1a


If needed I can mail this disc to you Michael so you may check and see if that might be the cause.

Or maybe I can RIP/UPLOAD the disc here? Not sure about legal issues regarding that.


Thanks,
James Cossin

This message was edited 1 time. Last update was at Jan 17. 2011 20:10

"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
In preperation to possibly digitally sending you a copy of this disc, whether it be through email or here on the forums, I used Power2Go to save the image of the disc.

The format is:

Image.C00 (595,694kb)
Image.P2I (1kb)

Please post and let me know if you would like these files or the physical disc.


Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi, there should be now problem with two versions installed at the same time.
No need to upload it just need to know the SR of the POwerDVD 8 (then I can check on our internal servers )

as told I have escalated to QA/RD and hope to get reply soon

Br
Michael Technical Support

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JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
Thanks, I do have the SR number for you: ( CDS091020-02 ). I uninstalled PDVD 8 today and tried another 3D Blu Ray with PDVD 10, still no 3D.

Thank you for your continued support Michael.

Br,
James Cossin
"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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UPDATE:

There were new drivers released for GeForce owners and for 3D vision.

Geforce GTX 470 Driver: v266.58 Vista 64bit
3D Vision Driver: v266.21 Vista 64bit

I installed these and tested PDVD's 3D Blu Ray capability again. Still no 3D.

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
thats very strange - but our QA is still trying to reproduce your issue.

Can you please provide an updated DXDIAG (please attach it as TXT attachment)

Greetings
Michael Technical Support

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JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,

Here is the DxDiag's as requested. I have attached both the 32bit and the 64bit reports.

Thanks,
James Cossin
 Filename
DxDiag 64bit.txt
[Disk]
 Description
 Filesize
57 Kbytes
 Downloaded:
313 time(s)
 Filename
DxDiag 32bit.txt
[Disk]
 Description
 Filesize
46 Kbytes
 Downloaded:
297 time(s)
"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
I recently had to reformat my hard drive due to some sort of registry failure after a power outage. I downloaded the PDVD 10 trial and thought I would be able to just enter my cd-key to unlock the full version,but there is no such option.

Where can I find my full version to download?

EDIT:I have checked "My Order Status" as told in the Purchase FAQ. There was nothing listed there.

P.S. - Since I had the trial version installed I figured it would be worth it to try the 3D Blu Ray capabilities. It wouldn't play in 3D for me though.

Thanks,
James Cossin

This message was edited 1 time. Last update was at Jan 26. 2011 09:37

"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi James,
the Trial Version can not be activated by entering a key.

When you received the invoice/order confirmation you got an link to download the full version - please try this Version.

If you do not have the download anymore you need to contact the CS team to receive a new Download. Please also provide them a proof of purchase. (e.g. the order number)

BR
Michael Technical Support

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JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,

It has been five days now, still no help from CS team to send me a new download link.If you can help I would appreciate it.

My support ticket is: CS000972758

Thanks,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
sorry for the trouble - our RD team is investigating the issue and will contact you next week - again sorry!

Br
Michael Technical Support

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JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Michael,
Does it usually take this long for a support ticket to be answered? I simply need another download link. What could possibly take so long man.

Br,
James Cossin "Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
Just Castell [Avatar]
Newbie Joined: Jan 28, 2011 08:37 Messages: 1 Offline
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Hello JamesCossin,
I am having the same problems you were, and I was wondering if you ever found a solution?  I have upgraded to the 2429.51 version but still do not see 3d, except for the menus.  I installed the newest drivers for both my Nvidia 480 and the Nvidia 3d Vision.  I am running Windows 7 so that is not the problem.  I love 3d movies, so I would really like to get this software running.  I am going to download the program you suggested to see if it works with my computer, but I don't really want to buy another program after I spent so much on this one.  If you or the tech helping you has any suggestions, I would be grateful.
Justin
JamesCossin
Newbie Location: Texas, United States Joined: Jan 07, 2011 18:08 Messages: 48 Offline
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Just Castell,
I wish I could help you, but I have yet to find a solution. Michael has said that the support team is working on it. I guess I just have to wait and see. While it is unfortunate that you have the same problem as I do, I must say that I am glad I am not the only one with this problem. Maybe now it will be worked on a little faster. I would like you to post your experience with ArcSofts TotalMedia Theatre if you do infact download it and try the Blu Ray 3D support. That way I know that it is also PDVD that is not working properly in your case as well.

I am sure you must have tried all the solutions Michael posted in my topic and none worked for you, correct?

Regards,
James Cossin

This message was edited 1 time. Last update was at Feb 08. 2011 19:41

"Only the dead have seen the end of war"
PC Specs:Q6600 @3Ghz,4GB Ram@1066Mhz,750i SLi FTW @ 1333Mhz FSB,(2) EVGA GTX 470SC 1280MB,X-Fi Platinum,Nvidia Edition Antec 900.
Acer H5360 3D Projector, 92" EliteScreens Screen
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