Did you check to see if you have hardware acceleration enabled in preferences?

Hardware Acceleration is its own item on the Left pane. Be sure you have both options checked. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: Did you check to see if you have hardware acceleration enabled in preferences?

Hardware Acceleration is its own item on the Left pane. Be sure you have both options checked.

Yes, as I mentioned in the initial post, hardware acceleration is enabled, (although I don't see any hardware accelaration on the Left pane !?).
The SVRT and Hardware Video Encoder options are still grayed out...






My graphics configuration:
I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

What profile are you using for your production?

Not all profiles will use Hardware Acceleration.
WMV does not.
MPEG-4 does.
MOV does not.
AVC does.
MPEG-2 does.
AVI does not and does not support wide screen.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: What profile are you using for your production?

Profile type: Default
Output: 1440x1080 H.264-AVC

My original files are also 1440x1080H.264 !

I've saved my project as MPEG-2, but there's an obvious loss in image quality, this is so frustrating ! I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

I've saved my project as MPEG-2, but there's an obvious loss in image quality, this is so frustrating !

Don't use Mpeg-2, use AVC.

Many of the Mpeg-2 profiles are standard definition. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote:

I've saved my project as MPEG-2, but there's an obvious loss in image quality, this is so frustrating !

Don't use Mpeg-2, use AVC.

Many of the Mpeg-2 profiles are standard definition.

I'd like to save them as MPEG-4 or H.264, but since we can't figure out what's wrong, I'm stuck ! I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

Hi,
Please attach a 5 to 10 second sample from your camera - unedited.

To attach click "Post Reply" or this link: http://forum.cyberlink.com/forum/posts/reply/0/18429.page

Supplying a file will help editors look at the problem and help you resolve the situation. 1440x1080 is not a frame size I would opt for and could be the cause of the problem and resolution quality.

Please provide a diagnostic file. We use this to assess your PC and to find any issues that might be causing problems - important data.
Guide information, see Part B: http://forum.cyberlink.com/forum/posts/list/7958.page

Quote: Hi,
1440x1080 is not a frame size I would opt for and could be the cause of the problem and resolution quality.

What's wrong with 1440x1080 ?
Haven't seen any complaints on the internet...

Here are the things you requested: I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

EDIT: Incorrect comment removed..I see that your DVD is using the 64BIT version of the driver so it shows as "0" bytes in 32BIT DXDIAG .

On this forum editors who mix 1440x1080 with 1920x1080 have reported problems. That would be the case with any video editing software where a mixed frame size is being edited.

1920 = the full width of a HD frame
1440 = a squashed framed video which has to be stretched by a Tv to full screen to 1920. Also stretched by a video editor.

The 1440 frame is not ideal, just a space saving formula adopted by some camera manufacturers.

When a 1440 width video is edited and output to 1920, the PC and software has to stretch every frame to full resolution 1920. The PC has to work harder and uses all the resources - more likely to cause editing/rendering problems.

I would not contemplate using 1440 as a capture or rendering format.

Just my opinion, others may disagree.

http://www.megaupload.com/?d=LNAE5CUW

I took your sample and produced it to a 1440x1080. See what you think.
Click on the link above and download file.
I agree that 1440x1080 is not a good profile to use.I would change now before you have a lot of videos that is not ideal. Windows 8 Pro 64bit
Cameras. Panasonic AG-HMC40, GoPro Hero 3 Black
Edition.

http://www.megaupload.com/?d=2QIZYBSN

Here is one rendered from 1440x1080 to 1920x1080. Windows 8 Pro 64bit
Cameras. Panasonic AG-HMC40, GoPro Hero 3 Black
Edition.

Quote: http://www.megaupload.com/?d=2QIZYBSN
Here is one rendered from 1440x1080 to 1920x1080.

A slight loss in image quality ? Can't really distinguish any big difference between the 2 resolutions...

Quote: I took your sample and produced it to a 1440x1080. See what you think.

Motion doesn't look that great at 24fps !

Quote:
When a 1440 width video is edited and output to 1920...

But I never said I intended to output it to 1920 !
I wanted to output the final production file to the same resolution and same format as the original clips > H.264-AVC at 1440x1080 !

What if I get the same encoding error with 720p files ? That would mean that it's not the 1440 frame that's problematic, but either the software or my PC ! I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

Alice,
You've pulled sections out and quoted me twice and now you're questioning my opinion against your statement of intent. I'll remind you of your question: "What's wrong with 1440x1080 ? " I was giving you my opinion, an answer to that question.

On this forum editors who mix 1440x1080 with 1920x1080 have reported problems. That would be the case with any video editing software where a mixed frame size is being edited.

1920 = the full width of a HD frame
1440 = a squashed framed video which has to be stretched by a Tv to full screen to 1920. Also stretched by a video editor.

The 1440 frame is not ideal, just a space saving formula adopted by some camera manufacturers.

When a 1440 width video is edited and output to 1920, the PC and software has to stretch every frame to full resolution 1920. The PC has to work harder and uses all the resources - more likely to cause editing/rendering problems.

I would not contemplate using 1440 as a capture or rendering format.

Just my opinion, others may disagree.

If you quote me, provide the full contents of what I wrote and not piecemeal sections pulled to suit!

Here's an article that explains the 1440x1080 profile fairly simply... http://www.hdtvmagazine.com/columns/2008/05/home-theater-concepts-is-a-1440x1080-hd-camcorder-inferior-to-a-1920x1080-hd-camcorder.php

My Canon shoots in 1440x1080 - though I typically record in 1920x1080. Like TwinCityBulldog, I don't have difficulties with it in PD (when I do shoot in that resolution). It displays correctly as 16:9 during editing & in the produced files.

Some users have had problems uploading to Vimeo & YouTube using that profile. Vimeo, I understand, can't handle non-square pixels.

Here's a 1440x1080 video on YouTube, shot & produced in the same profile... in PD! http://www.youtube.com/watch?v=cVnmw5jXjoA&feature=related

... but sometimes they don't get it right... http://www.youtube.com/watch?v=r4wC98a5wC4&feature=related

Cheers - Tony
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Quote: Here's an article that explains the 1440x1080 profile fairly simply... http://www.hdtvmagazine.com/columns/2008/05/home-theater-concepts-is-a-1440x1080-hd-camcorder-inferior-to-a-1920x1080-hd-camcorder.php
My Canon shoots in 1440x1080 - though I typically record in 1920x1080. Like TwinCityBulldog, I don't have difficulties with it in PD (when I do shoot in that resolution). It displays correctly as 16:9 during editing & in the produced files.
Some users have had problems uploading to Vimeo & YouTube using that profile. Vimeo, I understand, can't handle non-square pixels.
Here's a 1440x1080 video on YouTube, shot & produced in the same profile... in PD! http://www.youtube.com/watch?v=cVnmw5jXjoA&feature=related
... but sometimes they don't get it right... http://www.youtube.com/watch?v=r4wC98a5wC4&feature=related
Cheers - Tony

Thanks for the links...

But back on-topic, do you have any idea what could cause the video encoding issue ? I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

I've contacted the support team 3 days ago and they've sent me a message yesterday telling me that they still haven't figured it out...damn, must be really serious !

I guess I'll have no choice but to try a different format...if I convert my project to .WMV, will that degrade quality ? From H.264 to .WMV the compression is going to be pretty intense... I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !

Hi Alice -

Not that I'm any kind of whizz on matters technical, but I honestly can't see anything in your DxDiag that looks like it should cause a problem. I've never had those error messages myself, nor read about them in the forums (that I can remember). I wish I could help you with an answer, but I'm at a loss too.

Quite obviously, there's nothing wrong with the clips from your camera... as they've been produced by others in the format/profile you selected.

So - it's a problem with your PD on your PC. There's something tangled up in there that's way beyond my comprehension.

Have you tried producing to MPEG-2 BD 1440x1080? Is that the profile you selected before when you tried MPEG-2?

If it was my PD giving me that sort of grief, I'd give it the flick with a TOTAL uninstall (using Revo or similar to clear the registry) - then re-install... after which I'd update QuickTime whether it needed it or not. Others may scoff at this suggestion, but your problem is very odd (obviously Tech Support is struggling with it too).

Cheers - Tony

EDIT: You're right. WMV compression may not suit you. AND, in any case, you shouldn't be limited to that because PD isn't happy.
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Quote: Hi Alice -

Not that I'm any kind of whizz on matters technical, but I honestly can't see anything in your DxDiag that looks like it should cause a problem. I've never had those error messages myself, nor read about them in the forums (that I can remember). I wish I could help you with an answer, but I'm at a loss too.

Quite obviously, there's nothing wrong with the clips from your camera... as they've been produced by others in the format/profile you selected.

So - it's a problem with your PD on your PC. There's something tangled up in there that's way beyond my comprehension.

Have you tried producing to MPEG-2 BD 1440x1080? Is that the profile you selected before when you tried MPEG-2?

If it was my PD giving me that sort of grief, I'd give it the flick with a TOTAL uninstall (using Revo or similar to clear the registry) - then re-install... after which I'd update QuickTime whether it needed it or not. Others may scoff at this suggestion, but your problem is very odd (obviously Tech Support is struggling with it too).

Cheers - Tony

EDIT: You're right. WMV compression may not suit you. AND, in any case, you shouldn't be limited to that because PD isn't happy.

Thanks for the advice Tony...

I will try uninstalling completely ! I'm beautiful in my way 'cause God makes no mistakes, I'm on the right track baby, I was BORN THIS WAY !