install issue in Application Manager

Rob33

Newbie Joined: Dec 10, 2019 17:38 Messages: 5 Offline

Solved by

Oct 06, 2023 08:44

Something strange is happening with the Cyberlink Application Manager. I installed 2 effect packs that were marked "install". After the installation procedure was complete, I restarted the application manager and the 2 installed packs were again marked "install" !!! I have attached the screenshots. I am using Powerdirector 365.


Filename	After installing 01.jpg	Download
Description
Filesize	47 Kbytes
Downloaded:	6 time(s)


Filename	After installing 02 after checking in app manager.jpg	Download
Description
Filesize	48 Kbytes
Downloaded:	7 time(s)

This message was edited 1 time. Last update was at Oct 06. 2023 09:00

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Oct 06, 2023 09:51

I am a 365 user too. I have just now tested this:

I downloaded both packs and installed them using AM
After closing and opening AM again, pack 2 is shown correctly as installed, pack 1 is shows incorrectly as to be installed.
I have checked the presence of the packs on my disk: c:\program files\cyberlink\templates
and both packs are there.
I have checked (a number not all) features and they are available in PD.
I have also checked windows installed apps, both packs are listered there too.

Suggest to check the presence and the installation mentioned above. And inform CL customer support about what you have seen.
I seems some detection flaw in the AM to me.

This message was edited 1 time. Last update was at Oct 06. 2023 09:51

Koen41

Member Joined: Feb 15, 2016 09:05 Messages: 63 Offline

Oct 06, 2023 12:03

Quote I am a 365 user too. I have just now tested this:

I downloaded both packs and installed them using AM
After closing and opening AM again, pack 2 is shown correctly as installed, pack 1 is shows incorrectly as to be installed.
I have checked the presence of the packs on my disk: c:\program files\cyberlink\templates
and both packs are there.
I have checked (a number not all) features and they are available in PD.
I have also checked windows installed apps, both packs are listered there too.

Suggest to check the presence and the installation mentioned above. And inform CL customer support about what you have seen.
I seems some detection flaw in the AM to me.

I had the same findings in AM but the effect packs are installed in c:\program files\cyberlink\templates