Distorted sound

lariqueiroz1984

Newbie Joined: Sep 12, 2023 19:37 Messages: 3 Offline

Solved by

Sep 15, 2023 12:38

Hello... i'm having a big problem, and i'm very noob, so this forum is my only chance to solve it.
My mom uses PD365 to edit some videos captured from tv shows for her work... And it was doing great, until we upgraded for 365. Now, the video/sound preview, when it is on media content plays perfect, but, when we put it on the timeline, everything gets distorted, looking like a robotic voice, with some click sounds... Do you know what can it be?

The sampling rate is 48khz, dolby digital, bitrate 192kbps, stereo.

Thank you so much!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Sep 15, 2023 13:28

There are several possibilities, and this user forum is not the only option to solve the issue as that's actually CL tech support's job

You can reach them here if forum users can't get your situation resolved.

One thing you might want to try the steps in this post to delete the temporary cache files.

If that doesn't help, maybe make a screen recording showing what you hear when previewing the media from the library and after dragging them to the timeline as that may give us some important clues. Upload the video to YouTube or Google Photos and paste the link here

lariqueiroz1984

Newbie Joined: Sep 12, 2023 19:37 Messages: 3 Offline

Sep 19, 2023 20:49

Thank you so much... here is the link for the video...

https://photos.google.com/share/AF1QipP7W1X0OQVPVD8PAyfi7LAzT0GYMyKn4ND96k6oe5f74KaNy9TRRHmxMPhk4fL8Cw?pli=1&key=WEFGYlotNHNrSnBqakV2WDlETWNTS245WnZvaHV3

Have you ever seen this happening? Tkss

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Sep 19, 2023 23:22

That looks to be an issue with having the preview quality set too high. Try using one of the lower settings here:

If that's the issue, the sound will be normal when you produce (export) the video.

lariqueiroz1984

Newbie Joined: Sep 12, 2023 19:37 Messages: 3 Offline

Sep 22, 2023 18:14

Nothing has changed...

any more clue?

Quote Parece ser um problema ter a qualidade de visualização definida como muito alta. Tente usar uma das configurações mais baixas aqui:

Se esse for o problema, o som ficará normal quando você produzir (exportar) o vídeo.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Sep 22, 2023 22:23