You didn't say whether you have the lifetime license (PD21) or the subscription version (PD365).

I have PD365 (v21.5.3125.1 / SR VDE120721-3) and see that some Outro templates don't have any soundtrack at all (left side), while others have audio but it's both silent and has the volume set to 0 (right side):



I've never looked at these templates before so I don't know if there used to be sound or not. Increasing the volume of the audio track doesn't make any difference.

The Intro templates I checked all seemed to work normally, so I suggest you report the issue to CL tech support. You can reach them here.

Quote My outro templates no longer have sound, but my intros do. How can I fix that?

Hi,
On my PDR365 21.5.3125.1 downloaded templates ae held in C:\Users\[username]\Documents\CyberLink\PowerDirector\MyIntros\Preset

Looking more in depth at what is actually in a template, it becomes apparent that those with sound have an .m4a file associated with them, those that do not have sound have no audio file.

All the random Intros I looked at have sound, but I couldn't find an Outro with sound, out of a random selection of 20+.
So although they are presented in PDR as a combined video and audio, there is no actual audio file to play.

Just for kicks, I modified a silent Outro file template to include an audio file from an Intro, copied the audio file .m4a from that Intro to the appropriate Outro template location, and the Outro now has that audio fully functional on the timeline.

So my conclusion is that Silent Outros have no audio file to play, despite looking as if they have audio on the timeline, they are in fact silent videos.

I can't explain if some outros previously had audio and now don't - if that is understanding your comment correctly "My outro templates no longer have sound,......"

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
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Quote You didn't say whether you have the lifetime license (PD21) or the subscription version (PD365).

The perpetual PD21 has no Outro's. It's supposed to per advertising, but it does not. Discussed here: https://forum.cyberlink.com/forum/posts/list/118991.page#post_box_448547 and still never patched to correct, imagine that.

Jeff

PDM take a look at this one:



It's also available for download from DZ here. There's no .m4a file in any of the subfolders, while the .mp4 video has a silent AAC audio track

Quote PDM take a look at this one:........

Sorry, should have been clearer - I meant I hadn't found an outro that actually played audio on the timeline in my random selection.

Any "video" format seems to be presented in PDR as video with an audio stream. If one produces a still image as a video with whatever profile you choose, it will be presented in PDR as a video file with an audio stream present but silent.

In essence that is what appears to be happening with the Outro templates - they are silent but have an empty audio stream on the timeline. The .xml template file can be altered to include an audio stream but has to reference an actual audio file.

Far easier to unlink the empty audio and replace with a user choice audio, than to hack the template file!!

Cheeers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do