Hardware accelerated encoding crashes if there are effects in the project

GeneH

Newbie Joined: Dec 18, 2012 07:47 Messages: 17 Offline

Solved by

Aug 16, 2023 10:13

My laptop has an Intel UHD Graphics 620 iGPU as well as the Nvidia Geforce MX150 gpu onboard, and while Intel Quick Sync accelerated encoding will work in Powerdirector for a simple clip, if I add any effects to the clip or timeline I immediately get an error when trying to export of “Export unsuccessful” (I’ve attached the full error message).

Both of my drivers are up-to-date, and I reinstalled Powerdirector 365 and ran the Optimization setting to see if it would make a difference. I also updated the Windows 10 Graphics settings to “let windows decide” for Powerdirector.

Has anyone seen an issue like this?

Filename	DxDiag.txt	Download
Description	DxDiag
Filesize	113 Kbytes
Downloaded:	67 time(s)


Filename	Error.JPG	Download
Description	PowerDirector Error Message
Filesize	23 Kbytes
Downloaded:	6 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 16, 2023 13:14

That message can come up based on some specific settings in the export profile. Maybe first try using the Profile Analyzer on the Export page and choose one of the Best Matched Formats.

Another possibility is that there are problems with Windows and/or one of your GPU drivers.

Your Intel driver is 5 years old but Acer has decided to not provide any updated versions. You may want to try downloading the current version from Intel. The installation steps are here (use the Zip file option if you are blocked from installing the .exe version).

You may also want to run the steps in this post to resolve problems with Windows' core files and also do a clean reinstall of your nVidia driver.

GeneH

Newbie Joined: Dec 18, 2012 07:47 Messages: 17 Offline

Aug 16, 2023 15:10

Quote That message can come up based on some specific settings in the export profile. Maybe first try using the Profile Analyzer on the Export page and choose one of the Best Matched Formats.

Another possibility is that there are problems with Windows and/or one of your GPU drivers.

Your Intel driver is 5 years old but Acer has decided to not provide any updated versions. You may want to try downloading the current version from Intel. The installation steps are here (use the Zip file option if you are blocked from installing the .exe version).

You may also want to run the steps in this post to resolve problems with Windows' core files and also do a clean reinstall of your nVidia driver.

What ultimately worked for me was forcing the Intel driver to update. I was weary of potentially harming the laptop, but I haven't seen any negative effects of installing the new version. Thanks!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 16, 2023 20:41

Glad to hear you got things working properly!

If you run into any unexpected issues, you should be able to roll back to the older Intel driver from within Windows Device Manager.