Newbie question - Videos imported to gallery in poor quality

Anonymous

Solved by

Jun 06, 2023 09:28

Hey there,

I'm very new to this process so I appreciate your patience. I first downloaded the free version of PD about 2 weeks ago. At that time it asked me if I wanted to use shadow files to help with editing. After some brief research I elected to do this given my computer is quite old, so when I saw the strange apperance of my videos in the media gallery and on the timeline it did not worry me.
Now that I am finished with my project I went to export it today and the videos remain in the same black and white/sepia toned quality even in the finished product so I am concerned what I am seeing is not shadow files at all, but something else going wrong. I have attached a photo of what I am seeing in the media gallery.

I have this porject due in 48 hours now and foolishly thought I was on a good timeline but now I'm worried all of my work is useless.

Really appreciate any help.
DG


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PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Jun 06, 2023 15:08

Quote Hey there,

I'm very new to this process so I appreciate your patience. I first downloaded the free version of PD about 2 weeks ago. At that time it asked me if I wanted to use shadow files to help with editing. After some brief research I elected to do this given my computer is quite old, so when I saw the strange apperance of my videos in the media gallery and on the timeline it did not worry me.
Now that I am finished with my project I went to export it today and the videos remain in the same black and white/sepia toned quality even in the finished product so I am concerned what I am seeing is not shadow files at all, but something else going wrong. I have attached a photo of what I am seeing in the media gallery.

I have this porject due in 48 hours now and foolishly thought I was on a good timeline but now I'm worried all of my work is useless.

Really appreciate any help.
DG

Hi,
Since you are on a deadline, maybe the quickest way to check is to attach a small original clip and see if other members can duplicate the issue and also they can analyse the original to see exactly what type of a .mov file it is?

Please note the privacy guidelines outlined here:
https://forum.cyberlink.com/forum/posts/list/83642.page

.mov files are sometimes a source of problems because not all systems now have the ability to handle them correctly.

I dont think you have shadow files enabled, as there is no green/yellow file icon on the thumnails in the media library.

If you are on the free Essential version, it does not necessarily have the full functionality of the full versions, which may have a bearing on the issue?
https://www.cyberlink.com/support/faq-content.do?id=25293

Cheers
PowerDirector Moderator

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