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Power Director 365 Crashes
Barry17 [Avatar]
Newbie Joined: Jun 04, 2023 14:02 Messages: 3 Offline
[Post New]
Has anyone seen this proplem? I've always had very good success with previous power director applications, but when i switched to 365, the application crashes when i start applying transitions. Any help would be appreciated. I have a project that i MUST complete by Wednesday. help, please.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Quote Has anyone seen this proplem? I've always had very good success with previous power director applications, but when i switched to 365, the application crashes when i start applying transitions. Any help would be appreciated. I have a project that i MUST complete by Wednesday. help, please.


Hi,

Please supply the exact version of PDR you are having the issue with.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

The more detail you can give about the issue the better, a screen shot of your timeline would be useful and a screen capture of the steps leading to a crash would be even more useful.

Is there a specific crash message for example?

You could also post your DxDiag as an attachment. It may shed some light on the crash reports and your system environment.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392510


Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Barry17 [Avatar]
Newbie Joined: Jun 04, 2023 14:02 Messages: 3 Offline
[Post New]
Thank you for your response. I'm attaching the crash report. Power director 21 is the version i'm on.

Let me know if you need anything else.

Thanks




Quote

Hi,

Please supply the exact version of PDR you are having the issue with.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

The more detail you can give about the issue the better, a screen shot of your timeline would be useful and a screen capture of the steps leading to a crash would be even more useful.

Is there a specific crash message for example?

You could also post your DxDiag as an attachment. It may shed some light on the crash reports and your system environment.
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392510


Cheers
PowerDirector Moderator
 Filename
CrashRpt.xml
[Disk]
 Description
Crash Report
 Filesize
2 Kbytes
 Downloaded:
68 time(s)

This message was edited 1 time. Last update was at Jun 04. 2023 15:28

bh5213 [Avatar]
Newbie Joined: Sep 15, 2021 16:30 Messages: 3 Offline
[Post New]
The same is happening to me as well. I just updated to the newest version about an hour ago and I am not able to produce/export an edited video now. This is very frustrating. No other changes have occured. I was using Powerdirector 365 ealier this afternoon just fine until I decided to update to newest version. I have uninstalled and reinstalled and the problem still persists. Please advise.

PDV 21.5.3001.0
Version Type 365
 Filename
PD365 Crashing.docx
[Disk]
 Description
 Filesize
223 Kbytes
 Downloaded:
65 time(s)
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
76 Kbytes
 Downloaded:
70 time(s)

This message was edited 2 times. Last update was at Jun 04. 2023 15:38

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Quote Thank you for your response. I'm attaching the crash report. Power director 21 is the version i'm on.

Let me know if you need anything else.

Thanks



Hi,

Ok, the crash report isn't as useful as your DXDiag for examining your system environment.

Please follow the instructions in the link to attach your DxDiag.

From the crash report, you are on PDR21.5.3001 on the subscription version, so you are on the latest version.

I think you have a 6th gen i5 and you might look at the latest driver from intel. You seem to be on DriverVersion="23.20.16.4973"
but there is a later version listed on the Intel site.

You may be able to use Intel's driver support assistant to help find if there is indeed a later driver for your system.

The screen captures I mentioned would still be very useful.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Barry17 [Avatar]
Newbie Joined: Jun 04, 2023 14:02 Messages: 3 Offline
[Post New]
I've updated he Intel Driver and it still crashed. here is the DXdiag.

thanks


Quote
Hi,

Ok, the crash report isn't as useful as your DXDiag for examining your system environment.

Please follow the instructions in the link to attach your DxDiag.

From the crash report, you are on PDR21.5.3001 on the subscription version, so you are on the latest version.

I think you have a 6th gen i5 and you might look at the latest driver from intel. You seem to be on DriverVersion="23.20.16.4973"
but there is a later version listed on the Intel site.

You may be able to use Intel's driver support assistant to help find if there is indeed a later driver for your system.

The screen captures I mentioned would still be very useful.

Cheers
PowerDirector Moderator
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
88 Kbytes
 Downloaded:
78 time(s)

This message was edited 1 time. Last update was at Jun 05. 2023 03:22

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Hi,

@Barry17
@bh5213

You are both on Lenovo Intel based systems with either HD520 or HD620 graphics with a driver date of 2018.

I would recommend that you each submit a support ticket to get your issue formally into CL's system, in case there is a common factor that they can help with.

Meanwhile other members might have further suggestions to help out.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
bh5213 [Avatar]
Newbie Joined: Sep 15, 2021 16:30 Messages: 3 Offline
[Post New]
Quote Hi,

@Barry17
@bh5213

You are both on Lenovo Intel based systems with either HD520 or HD620 graphics with a driver date of 2018.

I would recommend that you each submit a support ticket to get your issue formally into CL's system, in case there is a common factor that they can help with.

Meanwhile other members might have further suggestions to help out.

Cheers
PowerDirector Moderator


Thank you. I did issue a support ticket. Again I had no issues with Power Director yesterday until I decided to update to the latest version. Like another person posted, if it can't be resolved, can I get a link to be able to download the previouse version that I had.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Quote


Thank you. I did issue a support ticket. Again I had no issues with Power Director yesterday until I decided to update to the latest version. Like another person posted, if it can't be resolved, can I get a link to be able to download the previouse version that I had.


Hi,

Unfortunately there is no standard roll back pathway for the subscription version. The only way you could explore that route is to contact CS directly and explain the situation and see if they can provide a previous version.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
keithwjones [Avatar]
Newbie Joined: Sep 24, 2019 18:53 Messages: 48 Offline
[Post New]
Same problem for me - Second time when looking at transitions HOT Poplar.

I have completed the video with another Transition, exporting as we speak. No problem has produced video OK.

Ver 21.5.3001.0
365

Keith
 Filename
DxDiag_kwj.txt
[Disk]
 Description
 Filesize
78 Kbytes
 Downloaded:
68 time(s)
Sharifah Izyan Farha [Avatar]
Newbie Joined: Jul 04, 2023 04:57 Messages: 1 Offline
[Post New]
Hi

After upgrading my PowerDirector 365 cannot be open anymore, it keeps on crashing after I open the file or after I click a new project.
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New]
You haven't provided any of details about your system, but you should first try uninstalling thenreinstalled PD365 and see if that helps. You won't lose any existing projects.

if that doesn't work, try the steps shown in this post which may resolve the issues (I'm assuming you have an nVidia GPU)
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