CL Application Manager

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Solved by

May 11, 2023 04:13

Hi -

Is anyone else experiencing this?

Today, when opening CL Application Manger on my laptop, I get a blank sign-in screen (see attached screenshot). I've uninstalled & reinstalled but I still get the same thing

Oddly, I don't get the same issue on my desktops.

Anyone got any ideas?

Cheers - Tony


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Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

May 11, 2023 04:26

Yes, I have.
A while ago. I did check the internet connection which worked (typically it was waiting for something). 30 mins later it worked again. Maybe something at the CL side that was not taking in AM requests?
I have just now opened the AM, and it instantly came with an upgrade process. It installed okay. I am now running AM version: 4.2.2819.0, which now also appears to point to tutorials.

This message was edited 1 time. Last update was at May 11. 2023 06:55

Koen41

Member Joined: Feb 15, 2016 09:05 Messages: 63 Offline

May 11, 2023 09:23

Quote Yes, I have.
A while ago. I did check the internet connection which worked (typically it was waiting for something). 30 mins later it worked again. Maybe something at the CL side that was not taking in AM requests?
I have just now opened the AM, and it instantly came with an upgrade process. It installed okay. I am now running AM version: 4.2.2819.0, which now also appears to point to tutorials.

Same for me!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 11, 2023 13:03

This user had the same issue, and it seems like my recommendation won't make a difference since you've already done that.

It's possible it was an issue with CL's servers, but you'd think that the window template would appear normally.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 12, 2023 01:04

Well they just pushed out a new version of the App Manager:

If it doesn't prompt you to update when you launch it, manually download the latest version from the link in the discussion I linked to above. Maybe that will help with this issue...

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

May 12, 2023 21:55

Well - that fixed it!

... and just after I'd tried everything I could & failing.

Thanks optodata!

Cheers - Tony
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