Quote
Weird, my device manager said the driver was up to date. I downloaded and installed the update from HP, restarted, Optimized in Preferences - no joy. I do have the Enable Hardware Decoding box checked - that's correct, yes? The error message also mentions making sure Windows Media Player is up to date. My Windows updates are up to date (is there any other way to update WMP?). I do have some optional updates available under "Drivers" (see attached). Would any of these affect things?
I feel like this was working prior to my recent upgrade (from just PDR 365 to Director Suite 365 last weekend (it had me reinstall everything). Is it possible something weird happened? Should I maybe uninstall and try again?
The pref > Hardware Accleration > Enable Hardware Decoding is exactly that, use the iGPU for
decoding. Based on timeline source content, the iGPU may or may not be able to decode. This setting and decoding is independent of the
encoding occurring during produce. If unchecked, CPU will be used for decoding timeline content.
To control
encoding, that setting is on the produce page, unfortunately, you only included a small pic of your produce settings so hard to offer advice. It also appears you changed to a 1280x720 profile vs the prior mentioned 1920x1080, although both should support Quick Sync with your HD4600. The "Fast video rendering technology:" area on produce page, the drop down menu should be set to Quick Sync to use the iGPU for encoding. If unchecked, CPU will be used for encoding timeline content.
It's possible that enable hardware decoding is causing the issue too, unselect, and then simply try Quick Sync encoding. Since you had a failure, you may have to verify regedit keys again.
A clean install of PD can fix many of its common issues, usually it has little effect on ability to use hardware encoding, that's typically more a hardware setup issue.
Did you verify your driver version was in fact updated with dxdiag?
Jeff
This message was edited 1 time. Last update was at May 08. 2023 13:23