AI Module Installation Failure

ThirdVariant

Newbie Private Message Joined: Apr 14, 2023 09:06 Messages: 1 Offline

Solved by

Apr 14, 2023 09:18

Whenever I attempt to download an AI module, I'm presented with an error message "PhotoDirector could not download the necessary module" at the end of the download.

How do I fix?


Filename	Screenshot 2023-04-14 043937.png	Download
Description	Error dialogue
Filesize	10 Kbytes
Downloaded:	8 time(s)

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Forum Moderator

Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 532 Offline

Apr 14, 2023 21:28

Hello,

You can try reinstalling PhotoDIrector or contact CyberLink support for assistance:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PhotoDirector Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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Lawaho

Newbie Private Message Joined: Nov 28, 2022 23:09 Messages: 1 Offline

May 17, 2023 17:48

I have same problem..my AI modules will download to 60% then stop saying the same thing yours does.
I ReInstalled and still same problem..no luck on web search to.
I did find my computer was using DirectX 10 and not ver 11 so upgraded to 12. Still no luck.
I know the AI modules rely on DirectX 11.

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optodata

Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8406 Offline

May 17, 2023 18:26

Downloading any module takes only a second or two on my gigabit internet connection, and CL's servers are curently working fine.

Maybe see if running the 2 commands in this post help. If not, please follow the steps in the Read Me Before Posting guide so we can see the technical details of your system.

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