Media Content Tab thumbnails don't match preview window

Pete75

Newbie Joined: Mar 24, 2023 15:30 Messages: 1 Offline

Solved by

Mar 24, 2023 15:59

See attached video.
This has happened a few times since I purchased 365 a few days ago.
Never happened with my previous PD 16 version.
Sometimes this happens with thumbnails in my Title room and Subtitle room.
I have to close and repoen the program to fix it.

Filename	20230320_092429.mp4	Download
Description	thumbnail mismatch
Filesize	72064 Kbytes
Downloaded:	34 time(s)

This message was edited 1 time. Last update was at Mar 24. 2023 16:01

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Mar 27, 2023 04:26

Quote See attached video.
This has happened a few times since I purchased 365 a few days ago.
Never happened with my previous PD 16 version.
Sometimes this happens with thumbnails in my Title room and Subtitle room.
I have to close and repoen the program to fix it.

Hi,
When you say sometimes, is there any consistent circumstance or is it completely random? For completness can you give the exact version of PDR you are having the issue with?
https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

I can only find a couple of similar instances :
https://forum.cyberlink.com/forum/posts/list/40402.page#208389
https://forum.cyberlink.com/forum/posts/list/44929.page#post_box_232192
but they are old versions so not much help.

I can only suggest doing a uninstall and reinstall and see if that corrects the issue.
If you are still having problems then you should raise a ticket with support - the link is in the signature below.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do