Power Director 365 crashes on start up page

mm9135

Newbie Joined: Mar 12, 2023 23:23 Messages: 5 Offline

Solved by

Mar 12, 2023 23:40

When I open Power Director the start up page loads like normal but in 3 seconds it shuts down and gives me an error message telling me to send info for analyasis. Everything they tell me is pretty basic and doesn't work.

I have uninstalled and reinstalled but nothing changes. I'm no computer expert but I get the feeling that there is a glitch that is being cached and preventing normal opertion. I have not used the program in a couple months but it was working back then.

I did perform the updates when I first started the application manager. I have a paid up subscription.

If anyone has an idea I would greatly appreciate your help. I need to edit a couple of videos ASAP.
Thanks.

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 13, 2023 07:55

Tell us a little bit more:

is it you first version, or did you upgrade?
which version do you have
which version of windows (?) do you have
When un installing did you say NO to the questions: delete all "personal" information? (This makes the next install a clean installation)

Otherwise please send us your DXDiag.txt file, so that we can have a look at what may be wrong with the system...

mm9135

Newbie Joined: Mar 12, 2023 23:23 Messages: 5 Offline

Mar 13, 2023 10:21

No this is not my first version. I used PD for years and last fall with great success. When I opened it last week it said there were updates which I ran. That is when I discovered the crash.

I am running Win 10 Home fully updated.

It is PD 365, is that what you are asking?

I have uninstalled more then once and yes the first time I checked no for personal information deletion.

I need to figure out how to get you those files.

Thanks so much for your interest.

mm9135

Newbie Joined: Mar 12, 2023 23:23 Messages: 5 Offline

Mar 13, 2023 10:28

Let me know if this is what you need.

Filename	DxDiag.txt	Download
Description	DXDiag.txt file
Filesize	77 Kbytes
Downloaded:	101 time(s)

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 13, 2023 11:18

To start with the obvious
There may be something worng wirh the module MSVCR110.dll which is part of Visual c++ I would recommend reinstalling Visual c++ frun time library from the microsoft site.

But I would start checking your windows installation, since there are other modules that seem to cause problems too. In terminal mode use the DISM and SFC programs to check and fix Windows (see https://forum.cyberlink.com/forum/posts/list/20/46481.page#241232 for details).
After that re check whether there are any windows updates available?

This message was edited 1 time. Last update was at Mar 13. 2023 11:22

mm9135

Newbie Joined: Mar 12, 2023 23:23 Messages: 5 Offline

Mar 14, 2023 12:55

All these suggestions are beyond my pay grade. I have been wanting to replace this PC and now is the time. Thanks ever so much for your help.

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 14, 2023 15:47

Quote All these suggestions are beyond my pay grade. I have been wanting to replace this PC and now is the time. Thanks ever so much for your help.

That may be a good decision, the current PC is a bit old, but I was working with your..... great succes last fall....

mm9135

Newbie Joined: Mar 12, 2023 23:23 Messages: 5 Offline

Mar 14, 2023 16:01

That was my thinking too. It is running great and has great speed but I'm just waiting for somthing else to go wrong. I ordered one with Win 10 Pro and a large SSD and a lot of Ram. It is a Lenovo desktop.

What is your thinking on Win 11?

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 14, 2023 16:26

Quote That was my thinking too. It is running great and has great speed but I'm just waiting for somthing else to go wrong. I ordered one with Win 10 Pro and a large SSD and a lot of Ram. It is a Lenovo desktop.

What is your thinking on Win 11?

Win 11 is stable now, can recommend it, but keep in mind that it may need time to get used to the changes compared to Win10, many under the hood, but if you are "only" using it, you should be fine. Take some time to find out how things work. also take time to change settings to tailor it to your needs.
Also take your time to look at the privacy and security settings, as MS by default gets a lot, and likely too much data of your system usage. I usually say NO to all their questions in this area.
And PD works fine with Win 11 too.