PowerDirector 13 Crashing on Windows 10

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 04, 2015 02:12

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32> | Win10 Pro | Amd FX 8350 | GTX 970 | nVidia 359.00 | ASUS Crosshair Formula Z | 750gb SSDs | 11TB HDDs | 16GB RAM | Power Director 13

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 04, 2015 02:17

Are you familiar with the DISM tool? Google it and you should find enough info to try. Scanhealth and Restorehealth are the main options to try.

I can't tell if your system upgrades ok but the windows updates are getting corrupted, or if the problem happens during the upgrade process. If DISM doesn't help, try running the flash update with your computer disconnected from the internet. That will at least narrow down where the problem is occurring.

I'm really sorry for all this work. I've never seen a problem this incurable before, but it's clearly something with your system and Win10

This message was edited 1 time. Last update was at Dec 04. 2015 02:18

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 04, 2015 02:21

Also, can you pull out your SoundBlaster card until we get a stable Win10 install? There may be something really messed up when your system tries to get those drivers installed because several errors are named "PnPRequestAdditionalSoftware" and it never seems to get the right drivers installed either.

This message was edited 1 time. Last update was at Dec 04. 2015 02:22

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 04, 2015 02:24

Um, do i just type /dism /online /cleanup-image /scanhealth in the cmd?

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.10586.0Image Version: 10.0.10586.0[==========================100.0%==========================]No component store corruption detected.The operation completed successfully.C:\WINDOWS\system32>

This message was edited 1 time. Last update was at Dec 04. 2015 02:26

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 04, 2015 02:27

Sure. Just skip the "/" in front of dism

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 04, 2015 02:28

I don't have any issues with any other program but this one. Are you sure it's not a bug in PD13?

This message was edited 1 time. Last update was at Dec 04. 2015 02:29

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 04, 2015 02:41

The issues are the unrecoverable errors your Win10 system keeps encountering. PD13 is running without the issues you've been seeing on my computer and many thousands of others.

I'm not saying that PD13 is error-free - I'm saying that PD13 is unusable on your system and you also can't get Win10 to install without serious errors. Based on all the troubleshooting I've done on the forum and in my personal experience, this is a clear connection.

This is looking more like a hardware issue, and the most obvious component is your sound card, followed by your RAM.

You've already become an expert at installing Win10, and I'd really like to see an clean, offline install without your sound card and see what the DxDiag says. Some things may not work perfectly because your PC won't be able to download some drivers, but it should still be able to run well enough to give you the DxDiag results.

If things look OK, then connect to the internet and let it find all the relevant drivers and updates, then run the DxDiag again. If things look good, install PD13 and test it.

Make a system image as a backup, and only then install your SoundBlaster card and cross your fingers.

It's almost midnight here and I probably won't be able to help any more until tomorrow. Let me know whatever you find or decide to do. I really hope these will be the last steps to put this whole nightmare behind you

This message was edited 3 times. Last update was at Dec 04. 2015 02:49

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 04, 2015 03:00

I think i'll see how things go for now, Sometimes it crashes sometimes it doesn't. Sometimes it takes a LONG time of editing until it crashes. I send a crash report every time in hopes that it will help cyberlink find issues with my system. I don't see how I'm having problems with my installation when it's a fresh install and all other programs run flawlessly. Thanks for all the help, i'll let you know if my crashes persist. | Win10 Pro | Amd FX 8350 | GTX 970 | nVidia 359.00 | ASUS Crosshair Formula Z | 750gb SSDs | 11TB HDDs | 16GB RAM | Power Director 13

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 04, 2015 05:30

Video editing is the most stressing undertaking for a home computer, it will show up the hardware issues causing your computer to crash at the time of most stress. Your computer appears to have stress issues (hard ware failure*) as optodata has mentioned. You need to address your computer hardware problems and locate the one causing the fault. Heck, if you don't you could end up with nothing.

*I'm more inclined to pull ram out of a computer to test. I've even had a motherboard fail with ram slots positions compromised. I had the BSOD and had to narrow down the cause.
Just my opinion.
Dafydd

This message was edited 1 time. Last update was at Dec 04. 2015 05:34

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 04, 2015 09:49

My computer isn't crashing with BSOD, it's just PD13 crashing. I've used a few other editing programs for video and they don't crash.

I'll try removing my ram and reseating it, and taking my sound card out and reformatting again. Kind of getting sick of getting the run around of being told it's my computer when it runs fine on windows 7. | Win10 Pro | Amd FX 8350 | GTX 970 | nVidia 359.00 | ASUS Crosshair Formula Z | 750gb SSDs | 11TB HDDs | 16GB RAM | Power Director 13

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 07, 2015 02:05

Starting to feel a bit moronic right now. Ran PD13 as an administrator each time to delete the files that are pre-loaded. For somes reason it wouldn't let me delete them without doing so.

So far I've edited and encoded a few videos and no problems *knocks on wood*. Hopefully it stays, sorry to bother you guys with a problem I created myself. If I get any more crashes i'll let you know. | Win10 Pro | Amd FX 8350 | GTX 970 | nVidia 359.00 | ASUS Crosshair Formula Z | 750gb SSDs | 11TB HDDs | 16GB RAM | Power Director 13

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 07, 2015 02:11

It's much better that you figured it out now. I don't think anyone else would have thought to even ask if you were doing that.

I hope things stay on the up-and-up for you, and if not, you know where to turn for help

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 08, 2015 21:25

Everything Was working ok for awhile, but I sort have wanted a new sound card with better driver support. I just Bought the Soundblaster Z, unisntalled my Xi-Fi's drivers and rebooted. Installed my new sound card, turned the PC on. Installed the soundblaster z drivers from creative's website. All sound worked fine, tested some games, played some music etc. Ran a DXdiag and I got the attached below.

I had one BSOD last night though, even though PD13 was working ok. First time I've ever had one in Windows 10. All these problems I'm having seem to be stemming from PD13 as it occurred when trying to edit a video and BSOD.

This message was edited 3 times. Last update was at Dec 08. 2015 21:42

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 08, 2015 21:50

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 08, 2015 21:52

Not sure, same errors with Windows Defender. Running another windows update as we speak.

Filename	DxDiag New Sound card.rar	Download
Description
Filesize	12 Kbytes
Downloaded:	199 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 08, 2015 22:51

Yeah, the BSOD seems to have been caused by the video memory manager. There's an interesting link shown in the Response: row for that error, but I get a Service Unavailable error when paste it in my brower's URL box. Does anything come up on your machine if you click on *this*?

It might because your system might have the data stored locally that the website is looking fo. It's the section that comes after the "?" in the link.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 08, 2015 22:52

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 09, 2015 00:25

Happens when I work with videos that I move the actual Video to a different position. Like picture in picture.


Filename	Capture3.PNG	Download
Description
Filesize	1179 Kbytes
Downloaded:	39 time(s)


Filename	Capture.PNG	Download
Description
Filesize	13 Kbytes
Downloaded:	31 time(s)


Filename	Capture2.PNG	Download
Description
Filesize	6 Kbytes
Downloaded:	36 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 09, 2015 00:36

Ov3rbyte

Newbie Joined: Sep 23, 2014 22:21 Messages: 31 Offline

Dec 09, 2015 02:19

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 09, 2015 03:50

The one in my signature, one version newer that the one in yours.

You can try installing the older v353.62 from July. I still keep that one as a reference as I seem to remember that it gave faster producing times, but with a new card like your GTX970 it might not have all the best tweaks.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°