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Cyberlink CZP breaks aspect ratio
markd0502 [Avatar]
Newbie Joined: Jul 15, 2021 18:13 Messages: 3 Offline
[Post New] Dec 06, 2022 13:15
I am trying to use C/Z/P to zoom in on a video and then pan accross it. In the CZP tool everything looks correct, but when I exit the CZP tool the resulting video aspect ratio is all wrong. I have attached two files to show what I am talking about ... "NoZoomApplied" shows the video in the proper aspect ratio. "ZoomApplied" shows what the video looks like once I did a simple "zoom in" on the video with CZP. Note that there is now black bars on both sides of the video and it looks "squished". I did not change the aspect ratio in the CZP tool, in fact I have made sure that it stays 16:9. Is this a bug or a feature? What should I do to fix this. Thanks
[Thumb - ZoomApplied.png]
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ZoomApplied.png
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812 Kbytes
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6 time(s)
[Thumb - NoZoomApplied.png]
 Filename
NoZoomApplied.png
[Disk]
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887 Kbytes
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6 time(s)
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Dec 06, 2022 23:28
I don't see anything unusual. Does this happen if you use clips from a different source, like the sample clips that PD comes with? Select Preferences | Project | Automatically load sample clips... to access them if again you've previously disabled that option.

Also what happens if you disable OpenCL and/or hardware decoding from the Hardware Acceleration menu?
markd0502 [Avatar]
Newbie Joined: Jul 15, 2021 18:13 Messages: 3 Offline
[Post New] Dec 11, 2022 10:17
I have disabled hardware acceleration and rendered a full video. I have attached two new screenshots that very clearly show the issue. The first image shows the zoom setup at time code 0:14:00 ... You can see that the video is properly framed and zoomed in. The second screenshot is the rendered video where you can see that the video is actually off screen and there is a large black bar to the left hand side, even though it is not anywhere near that configuration in the zoom setup in the first screenshot.

The aspect ratio is slightly off, but that is harder to see.

I have turned off all pre-rendering and video caches, as well as all hardware acceleration.

I have tried many different configurations of pre-rendering on, off, hardware acceleration on, off, etc.

This is using the Mac version of the software and I have the latest release of software 21.2.4806.0

I need to get to the bottom of this, or I am going to have to try and find some other software to use.
[Thumb - Screenshot 2022-12-11 at 10.02.46 AM.png]
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Screenshot 2022-12-11 at 10.02.46 AM.png
[Disk]
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Zooming on file
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3058 Kbytes
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3 time(s)
[Thumb - Screenshot 2022-12-11 at 10.03.45 AM.png]
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Screenshot 2022-12-11 at 10.03.45 AM.png
[Disk]
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Rendered output
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4589 Kbytes
 Downloaded:
3 time(s)
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Dec 12, 2022 04:17
Quote I have disabled hardware acceleration and rendered a full video. I have attached two new screenshots that very clearly show the issue. The first image shows the zoom setup at time code 0:14:00 ... You can see that the video is properly framed and zoomed in. The second screenshot is the rendered video where you can see that the video is actually off screen and there is a large black bar to the left hand side, even though it is not anywhere near that configuration in the zoom setup in the first screenshot.

The aspect ratio is slightly off, but that is harder to see.

I have turned off all pre-rendering and video caches, as well as all hardware acceleration.

I have tried many different configurations of pre-rendering on, off, hardware acceleration on, off, etc.

This is using the Mac version of the software and I have the latest release of software 21.2.4806.0

I need to get to the bottom of this, or I am going to have to try and find some other software to use.


Hi,

There's not a large Mac user base on the forum so folk might not be able to test. I have all Win 11 systems so I'm afraid I can't directly help.

I'd recommend raising a support ticket - link in the signature below - and see if they can offer any insight/solution.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New] Dec 12, 2022 07:17
Quote
There's not a large Mac user base on the forum so folk might not be able to test. I have all Win 11 systems so I'm afraid I can't directly help.

Maybe the other PDM can check, they state they have a Mac here:
https://forum.cyberlink.com/forum/posts/list/86298.page#post_box_357223

Jeff

This message was edited 2 times. Last update was at Dec 12. 2022 07:19

markd0502 [Avatar]
Newbie Joined: Jul 15, 2021 18:13 Messages: 3 Offline
[Post New] Dec 12, 2022 10:37
Thanks I have opened a support ticket. Hopefully they can help.
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