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Yep I know what you mean. It was working perfectly ok for me since I bought it, been weeks/months, and the only changes have been Java updates and a few seemingly innocuous Windows Updates.
Will wait and see what techs suggest, but glad you mentioned about VLC, never realised I could play BDs using that (and even though it's a pain to not be using PowerDVD, the codec etc from it needs to be installed, for VLC to be able to play them anyway, if it's anything like in the past where a proper DVD software had to be installed for other apps like WMP to be able to play DVDs).