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Here is the system information:
PowerDVD 10 Mark II Ultra full version
SR number: DVD101124-02
TR number: TR101202-091
Windows 7, 64-bit
Administrator account
PowerDVD purchased on line, stand-alone
Onboard graphic chipset (see attachment)
Onboard audio chipset (see attachment)
PowerDVD audio: 6 speakers, TrueTheater Surround
Display: Panasonic TV (no 3D), single monitor
Display connection: HDMI
Antivirus: Bit Defender
See attachment (DxDiag.txt) for additional system information
As for the file, all my files are quite big (>30GB) as they are Blu-Ray copies and I don't think they can be uploaded here. As I metioned before, the files played with no problems with the demo version of PowerDVD 10, and with a Western Digital media player (WD TV Live).
I hope this helps. Any suggestion/ideea is appreciated.
Thank you,
Gabriel
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I have downloaded the trial version of PowerDVD 10 a couple of months ago. The PowerDVD software came recommended by the manufacturer of the motherboard (ASUS). Surprisingly (after all the comments I have read in this forum) the software work perfectly, the first time. I have also liked the features.; it played all the movies in my collection flawlesly, regardless of the type, size, definition (HD/SD), etc.
The problems started when I tried to actually purchase the product. Eventually, almost a month later, after many e-mails to the (almost non-existent) Customer Service, and several Support Tickets, the case "was solved", meaning that my order went through and I was able to dowload the registered verison.
I wanted to mention the whole story, because I still think PowerDVD is a good product. It is the Customer Sevice that kills the fun.
The installation went without any issues again, the first time. However, now some of the .mt2s files start to loose sync between audio and video after a while. It is random (I believe), and if I rewind and playback the same scene again it may (or may not) play in sync second time.
These are files/movies that worked perfect with the demo version, and the hardware didn't change at all since. The Blu-Ray discs playback doesn't have this problem, only the the .mt2s files (so far) from the hard-drive.
Anyone else has experienced this problem? Is this a know problem, or am I the only one?
CybeLink Michael, any suggestions?
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I am an Angry HTPC Builder too. I have 3 service tickets opened with CyberLink technical support, the oldest one dated back to Jan. 17. Today is Jan. 24, and still no answer. So, I would say TheAngryHTPCBuilder, be prepared to wait at least a week.
At least you are lucky, CyberLink-Michael answerd your post the next day. He still hasn't answered mine, more than a week ago.
As for the phone technical support, read more discussion threads in this forum, and you will get the picture prety soon. To be fair though, usually people post notes in this forum when something goes wrong and they are not happy (like me). I am pretty sure that there a lot of happy customers (at least that's what I would like to believe  ) who don't post anything, because it's nothing to complain about. So, judge for yourself.
Good luck anyway.
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I have the same problems purchasing Power DVD 10. I have placed the order more than a week ago, and made the payment the same day at the bank. The bank confirmed a few days later that the money was transferred to Global Collect BV.
For 10 days the status of my order was showing "Order Pending Payment" (or something like this), then today the order disappered (it shows "No Orders").
What happened to my order, and where is my money?
Gabriel
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