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I forwarded it to Cyberlink Support along with a screen capture of the error message.
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I have run the diagnostic and saved as a .txt file
What should I do with it.
In summary, no problems were found...
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DxDiag Notes
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Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
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I restored Windows back to yesterday and got PD8 back installed.However, it is at the same point I was, which is that it crashes if I try to use Titles or Produce.
It is versiopn Power Director Ultra 8.00.3022 and comes with the Platium package of Cyberling DVD Suite.
I cannot totally unninstall it without losing it as I explained in last post, since it is an update from Premium package which I no longer have because PD8 deleted it and copying from a backup doesn't work.
All my drivers and windows updates are up to date. I'll run diagnostics. but PD8 is the only program I have problem with.
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Well, now I'm screwed.
I uninstalled the program and rebooted, as you suggested. However, as I had feared, I cannot re-install it because neither the Premium version or Platimum version exist on my machine anymore.
I tried copying the Premium version from a backup but that doesn't work, it has to be installed and I don't have the old Premium version anymore because the new version deleted it.
I bought the back-up disk when I purchesed PD8 but thats no good because its an upgrade from the premium version which I don't have anymore.
BTW, its the Suite package, contains PD8, as well as Power2Go and PhotoNow and LabelPrint. Of course none of them work now.
That sucks
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Quote:
Do a complete uninstall > reboot > reinstall of PD8.
...attach a diagnostic - please.
Dafydd
My version of PD8 is an upgrade to Platinum from Premium. I did one complete re-install, but I did not remove anything first. If I completely uninstall, will it still install the upgrade?
Also, there are several diagnostic tools. Could you please be specific as to what diagnostic tool? I think the one on my computer is by PC-Doctor.
As to your other question, yes I use automatic updates and everything is current both with Windows 7 Ultra and PD8 and my graphics driver.
Thanks again
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Quote:
I've noted your issues. Look to update your drivers although I'm sure you have.
Dafydd
Thanks.
PD8 worked initially for my first video where I was able to edit and create a Title so I think the drivers should be fine. However, now it no longer does that without crashing, and I haven't changed any drivers or anything that would cause that. I think the problem is internal to PD8.
I was unable to upload the 'dump file to Cyberling Tech support because their limit is 5 MB/file and the dump file was over that.
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I have similiar problem, PD8 crashes whenever I try to use Titles (create or edit a Title) or try to Produce a video, and on many other things.
I was able to creat a project (without any titles) without the program crashing, burt I can't get beyond that.
The email support has been worthless since I have not received a reply to my two messages about PD8 crashinig all the time. I reinstalled it but it made no difference.
I was hoping to see some response from a technical support person in this forum, but where are they?
I have Win 7 Ultimate 64, and a Intel Core 2 Quad 2.66GHz 8GB mem, ATI Radeon HD4650 and Blu-Ray RW
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