I just upgraded to PowerDirector 14 because the technical support folks believed that my PD8, which is an old version, was the reason my DVDs were coming out in poor quality. Despite the upgrade I am still experiencing the same problem as before, which is once the project is rendered/produced and then burned to a DVD, the quality is poor.

I've been using the same HD camera (Cannon Vixia HF S10) for a few years now and always in the past the projects and DVD's I've produced have been very good. For some reason the quality seems to be gone. I CAN tell you that the original non-edited footage is crystal clear, but once it's been edited and produced the quality really diminshes. I was able to produce one DVD that had better results than when I produced the project in PD8, but what I'm getting is still a huge disapointment compared to the finish product I always had with PD8.

I did provide the DxDiag file to the technical support folks along with samples, but have not heard back. When I've called to talk to someone at Cyberlink about this they just keep asking for that same information (which I have provided), but I don't get any real answers except to purchase the product , which I did (they convinced me the Trial version may have been the problem since it doesn't have the full program). Unfortunately this has not solved the problem and if anything, the program keeps shutting down. Can anyone help with this?

One of the questions I've asked (in hopes this is the issue) is which format I should produce the project in to get the best results and they can't seem to give me that info (I always produced in MPEG-2 when I created DVDs in PD. There are more options in PD14 so I'm really not certain which is compatible with the video my Cannon generates. Although I've had my issues with PD8 in the past, it did do a good job for me overall, but this whole exercise has been very difficult for me and I may be falling out of love with this product.

I'm attaching my DxDiag in hopes someone can tell me if perhaps my system just can't handle PD14. I'm also attaching a screen shot of the test program I created (very simple - 1 video clip split 2 times and fade-in transitions added), as well as the screen shot of the error message when it closed PowerDirector.

Thanks in advance for any help you can provide Michelle1