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PowerDVD 10 Ultra blu ray playback occasional stutter...  XML
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Beachman

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Joined: 03/02/2011 06:31:38
Messages: 7
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CyberLink-Michael wrote:Hi,

to narrow down the issue I would like to ask you to do some tests:

1. connect to the TV directly and also use Audio of the TV (no external or onboard audio - please use HDMI Audio)

2. set the Display refresh rate to 24 / 23 and check again if the jitter persists.

Br
Michael


I'll try that, and I will confirm later.

FYI
I have no stuttering issues in Media Center with live-TV or DVD playback at 50hz and onboard SPDIF.
Both I and manoroid has posted our issues on Nvidia forum too as we don't know if the problem is related to PowerDVD or Nvidia drivers...
http://forums.nvidia.com/index.php?showtopic=197765
Manoroid

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Joined: 10/04/2010 20:07:15
Messages: 137
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Well Larry and Beachman I think i have fixed the problem and now there is no skipping and pausing of audio. To tell you the truth my setup sounds even better than if ever did.

What i did was i have had my soundblaster audigy 2 zs set to 24 bit 4800hz/ Studio quality in the win 7 speaker options/ advanced tab, for some odd reason that setting should work fine with the hd audio over multi channel analog.

So then i decided to bump it up one setting to 24 bit, 9600 hz studio quality and there is no more skipping / pausing.

And like i said on a more positive note my hd audio sounds even more of an hd clarity! My card is almost 6-8 years old and it performs at the top of its class.

I'm hoping this can help you guys and give others some insight on fixing this problem/glitch what ever you want to call it. I'm not going anywhere. I definitely want others to now enjoy there media center setups! I'll provide any insight where i can. Let me know guys! Thanks again for you're assitance.

This message was edited 1 time. Last update was at 13/04/2011 18:30:12

Larry Patrick

Senior Member

Joined: 11/07/2007 11:21:57
Messages: 276
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Manoird you are going to hate me, but would you mind posting a new DXDiag and BD Advisor log?

I would like to compare to your previous uploads to see if it indicates the changes you applied and nothing extra.

I remember with my HDMI HD audio i left things default and even forced a higher quality audio. This seemed to only affect windows and my bitstreaming of the HD audio. I will definetly keep your findings in mind and try a few different settings.

Manoroid

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Joined: 10/04/2010 20:07:15
Messages: 137
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lol sure thing man!

oh and one other thing, i noticed that if i uncheck the signal enhancements in the speaker properties/ advanced menu i got stuttering. So have it enabled!
 Filename DxDiag32.txt [Disk] Download
 Description
 Filesize 37 Kbytes
 Downloaded:  123 time(s)

 Filename DxDiag64.txt [Disk] Download
 Description
 Filesize 56 Kbytes
 Downloaded:  95 time(s)

Larry Patrick

Senior Member

Joined: 11/07/2007 11:21:57
Messages: 276
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Manoird

Well a few things changed on you from your previous directx report. It looks like you may have rebooted or reapplied the latest 2701 patch. Now your files match mine where they were not before.

Sadly the change you indicated to be the deal breaker is not indicated in the report. I find it odd that extra options like that are not included in the report and will look closer later.

Also for some reason it almost looks like a portion of your registery was corrupt and is now fixed maybe dealing with your Game Port on the audio card. All the drivers were loading it seems, but the name was not present which is odd.

You reinstalled the video card drivers it seems.

I believe these new files from cyberlink may have also helped your situation.

Sorry i wanted to make a nice chart, but didn't find the code fast enough for this forum.

now was
Display Devices Display Devices
Driver Strong Name: oem20.inf Driver Strong Name: oem26.inf
System Devices System Devices
Name: Creative Game Port Name:
DirectShow Filters DirectShow Filters
CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.2 CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.2129
CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.35 CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.3420
CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000 CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.1913
CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.2610 CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.2229
CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.382 CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.3426
CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.26 CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.2229
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2518 Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2123

The gameport name change probably made no difference, but odd it changed.
The video driver is using the same files so probably made no difference.
The cyberlink files probably did make a difference for you!
Larry Patrick

Senior Member

Joined: 11/07/2007 11:21:57
Messages: 276
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I got a new reply from the TS group today and it is somewhat similar to what Michael asked feedback on, so i will move forward on it. I won't be able to fully complete the 23 or 24 test as my TV only supports 60 hz.

There is one problem with both of these tests and I might take a step further. Removing the AVR removes the HD Audio as my TV only supports 2 channel audio over the hdmi (need to confirm). I may do an additional test of leaving the AVR connected, but reducing the HD audio to standard DTS/Dolby bitstreaming and even PCM. i have a gut feeling this may reduce some of the issue.

I do agree beachman there seems to be an underlying video issue that i have reported to nvidia that is not present in the older 258.96 drivers, but I wonder if i can get near perfect playback with the current drivers 266.58.
http://forums.nvidia.com/index.php?showtopic=196709&st=120&p=1217412&#entry1217412

"Thank you for writing back.

I would request you to please provide me below mentioned information:

1. Is the issue persists on both in the standard (classic) mode and cinema mode?

2. What happened if its play back BD's with direct connections to his display and speaker? - no AVR connected.

Let me know the information.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Gaurav
CyberLink Technical Support"

This message was edited 1 time. Last update was at 14/04/2011 06:53:21

Manoroid

Member

Joined: 10/04/2010 20:07:15
Messages: 137
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Larry Patrick wrote:Manoird

Well a few things changed on you from your previous directx report. It looks like you may have rebooted or reapplied the latest 2701 patch. Now your files match mine where they were not before.

Sadly the change you indicated to be the deal breaker is not indicated in the report. I find it odd that extra options like that are not included in the report and will look closer later.

Also for some reason it almost looks like a portion of your registery was corrupt and is now fixed maybe dealing with your Game Port on the audio card. All the drivers were loading it seems, but the name was not present which is odd.

You reinstalled the video card drivers it seems.

I believe these new files from cyberlink may have also helped your situation.

Haha you know what Larry? It's so weird ive pretty much going back and forth with older video drivers and new pdvd updates and I still got skips and pauses in everything. So I've done all I can with this software and i think it's just by chance something happens or not. To let you know I played through five blurays yesterday with out mostly skips and the one that gave me a problem was Avatar. That movie is encoded at such a High bit rate in accordance to sound and picture. That I can maybe understand why it would once and awhile skip. I have the special extended edition blu ray and I for the most part get skips on the new scenes ! It was just one but who knows??? Lol. Idk what's the deal with this software. Blu ray has been out long enough to the point where it should be a standard with zero free problems in playback.

Sorry i wanted to make a nice chart, but didn't find the code fast enough for this forum.

now was
Display Devices Display Devices
Driver Strong Name: oem20.inf Driver Strong Name: oem26.inf
System Devices System Devices
Name: Creative Game Port Name:
DirectShow Filters DirectShow Filters
CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.2 CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.2129
CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.35 CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.3420
CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000 CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.1913
CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.2610 CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.2229
CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.382 CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.3426
CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.26 CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.2229
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2518 Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2123

The gameport name change probably made no difference, but odd it changed.
The video driver is using the same files so probably made no difference.
The cyberlink files probably did make a difference for you!
Manoroid

Member

Joined: 10/04/2010 20:07:15
Messages: 137
Offline

Haha you know what Larry? It's so weird ive pretty much going back and forth with older video drivers and new pdvd updates and I still got skips and pauses in everything. So I've done all I can with this software and i think it's just by chance something happens or not. To let you know I played through five blurays yesterday with out mostly skips and the one that gave me a problem was Avatar. That movie is encoded at such a High bit rate in accordance to sound and picture. That I can maybe understand why it would once and awhile skip. I have the special extended edition blu ray and I for the most part get skips on the new scenes ! It was just one but who knows??? Lol. Idk what's the deal with this software. Blu ray has been out long enough to the point where it should be a standard with zero free problems in playback.
Larry Patrick

Senior Member

Joined: 11/07/2007 11:21:57
Messages: 276
Offline

I know what you mean Manoird.

I see that PowerDVD 11 is now out and even got its own sub forum. I got some new hardware and plan to put items through the testing this weekend so i can report back my findings. It is so sad i have 2 complete home theatre setups now in order to prove a point. I guess you could say i now have a testing area so i no longer have to interrupt family time, but it also means i will spend less time with them. I am sure that will not go over well either.

I am going to give some feedback that I have not formatted or verified, but might give some insight.

No tests ran at 1080p 24 since my old tv did not support that. My new TV does support 1080p 24 so i should have tests on that this weekend.

No tests ran with bypass of AVR. I have some testing and i had done prior to this request and will provide what i learned from it.

I can make an ok blu ray experience by changing the HD audio bitstream to DTS/Dolby bitstream on the 266.58 driver. I see less problems this way and sometimes it is a near perfect playback at 720p 60hz. I suspect going to 2 channel hdmi audio directly to the TV will be the same, but i need to actually try it.

I located the beta driver that was recomended for the 460 and HD audio bitstreaming. Things were better, but once the HD audio bitstream was used it would not work again until i rebooted. I could force lpcm and dolby/dts bitstream and they would work, but the HD audio bitstream on a 2nd play attempt would not actually send audio information.

I also have ran a few tests with the 270.51 beta and had similar audio problems where i could play HD audio bitstreaming 1 time and the 2n play attempt it was broken.

here is a little chart i have started...
258.69_desktop_win7_winvista_64bit_english_beta NO GTX 460 SUPPORT!
1.0.10.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd not tested

258.96_desktop_win7_winvista_64bit_english_whql
1.0.15.0 hd audio driver (not seperate in add/remove, but seperate in remove nvidia list)
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd no HD audio at all, ever

260.63_desktop_win7_winvista_64bit_english_beta DIGITAL SIG WARNING
1.1.9.0 hd audio driver
lpcm not test
dts/dolby not tested
dts ma/dolby truehd video stutter, plays for 1 playback, next playback audio is off for HD untill reboot

260.89_desktop_win7_winvista_64bit_english_whql might be acceptable driver except it only works for 1 playback
1.1.9.0 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 1 playback, next playback audio is off for HD untill reboot

260.99_desktop_win7_winvista_64bit_english_whql
1.1.9.0 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 1 playback, next playback audio is off for HD untill reboot

266.35_desktop_win7_winvista_64bit_english_beta
1.1.13.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 3 playback (can't remember what i meant here might have to retest)

266.58_desktop_win7_winvista_64bit_english_whql
x.x.x.x hd audio driverte
lpcm not tested
dts/dolby seems to reduce the stuttering and made a few movies near perfect
dts ma/dolby truehd ocassional stuttering encountered, does work for more than 1 playback though

270.51_desktop_win7_winvista_64bit_english_beta
x.x.x.x hd audio driver
lpcm not tested
dts/dolby 3d blu ray improved playback and was near perfect.
dts ma/dolby truehd ocassional stuttering encountered, need to confirm but only 1 playback issue returned, 3d blu ray and hd audio bitstream played for a while, stuttered, audio dropped and never came back! Stopped movied, started movie, and audio returned.
These items were with extended monitor, AVR 1.3 high speed HDMI for HD audio - DVI video card to HDMI AVR, TV 1.4 high speed HDMI - Mini HDMI video card to HDMI TV!

258.96_desktop_win7_winvista_64bit_english_whql I had hoped mixing the better video with the better hd audio driver would work, but it was a failure so far!
1.1.13.1 hd audio driver (266.35_desktop_win7_winvista_64bit_english_beta)
lpcm not at all, ever
dts/dolby working so far
dts ma/dolby truehd no HD audio at all, ever

270.61-desktop-win7-winvista-64bit-english-whql VERY FEW TESTS COMPLETED STILL WORKING WITH
x.x.x.x hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd not tested



This message was edited 1 time. Last update was at 21/04/2011 06:28:41

Manoroid

Member

Joined: 10/04/2010 20:07:15
Messages: 137
Offline

Larry Patrick wrote:I know what you mean Manoird.

I see that PowerDVD 11 is now out and even got its own sub forum. I got some new hardware and plan to put items through the testing this weekend so i can report back my findings. It is so sad i have 2 complete home theatre setups now in order to prove a point. I guess you could say i now have a testing area so i no longer have to interrupt family time, but it also means i will spend less time with them. I am sure that will not go over well either.

I am going to give some feedback that I have not formatted or verified, but might give some insight.

No tests ran at 1080p 24 since my old tv did not support that. My new TV does support 1080p 24 so i should have tests on that this weekend.

No tests ran with bypass of AVR. I have some testing and i had done prior to this request and will provide what i learned from it.


Ya Larry! Well i broke down and purchased PD 11 and it needs a little bit of patching but video playback is still working fine. Let me know how you're tests turn out.

I can make an ok blu ray experience by changing the HD audio bitstream to DTS/Dolby bitstream on the 266.58 driver. I see less problems this way and sometimes it is a near perfect playback at 720p 60hz. I suspect going to 2 channel hdmi audio directly to the TV will be the same, but i need to actually try it.

I located the beta driver that was recomended for the 460 and HD audio bitstreaming. Things were better, but once the HD audio bitstream was used it would not work again until i rebooted. I could force lpcm and dolby/dts bitstream and they would work, but the HD audio bitstream on a 2nd play attempt would not actually send audio information.

I also have ran a few tests with the 270.51 beta and had similar audio problems where i could play HD audio bitstreaming 1 time and the 2n play attempt it was broken.

here is a little chart i have started...
258.69_desktop_win7_winvista_64bit_english_beta NO GTX 460 SUPPORT!
1.0.10.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd not tested

258.96_desktop_win7_winvista_64bit_english_whql
1.0.15.0 hd audio driver (not seperate in add/remove, but seperate in remove nvidia list)
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd no HD audio at all, ever

260.63_desktop_win7_winvista_64bit_english_beta DIGITAL SIG WARNING
1.1.9.0 hd audio driver
lpcm not test
dts/dolby not tested
dts ma/dolby truehd video stutter, plays for 1 playback, next playback audio is off for HD untill reboot

260.89_desktop_win7_winvista_64bit_english_whql might be acceptable driver except it only works for 1 playback
1.1.9.0 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 1 playback, next playback audio is off for HD untill reboot

260.99_desktop_win7_winvista_64bit_english_whql
1.1.9.0 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 1 playback, next playback audio is off for HD untill reboot

266.35_desktop_win7_winvista_64bit_english_beta
1.1.13.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd plays for 3 playback (can't remember what i meant here might have to retest)

266.58_desktop_win7_winvista_64bit_english_whql
x.x.x.x hd audio driverte
lpcm not tested
dts/dolby seems to reduce the stuttering and made a few movies near perfect
dts ma/dolby truehd ocassional stuttering encountered, does work for more than 1 playback though

270.51_desktop_win7_winvista_64bit_english_beta
x.x.x.x hd audio driver
lpcm not tested
dts/dolby 3d blu ray improved playback and was near perfect.
dts ma/dolby truehd ocassional stuttering encountered, need to confirm but only 1 playback issue returned, 3d blu ray and hd audio bitstream played for a while, stuttered, audio dropped and never came back! Stopped movied, started movie, and audio returned.
These items were with extended monitor, AVR 1.3 high speed HDMI for HD audio - DVI video card to HDMI AVR, TV 1.4 high speed HDMI - Mini HDMI video card to HDMI TV!

258.96_desktop_win7_winvista_64bit_english_whql I had hoped mixing the better video with the better hd audio driver would work, but it was a failure so far!
1.1.13.1 hd audio driver (266.35_desktop_win7_winvista_64bit_english_beta)
lpcm not at all, ever
dts/dolby working so far
dts ma/dolby truehd no HD audio at all, ever

270.61-desktop-win7-winvista-64bit-english-whql VERY FEW TESTS COMPLETED STILL WORKING WITH
x.x.x.x hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd not tested



Larry Patrick

Senior Member

Joined: 11/07/2007 11:21:57
Messages: 276
Offline

270.61-desktop-win7-winvista-64bit-english-whql FEW TESTS COMPLETED STILL WORKING WITH
1.2.22.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd tested see below...
  • classic mode occassional stutter

  • cinema mode occassional stutter

  • windows 7 media center cinema mode occassional stutter

  • This is even with new 1.4 hdmi cables and hardware...
    I need to generate new reports and finish the following tests:
  • 1080P 24 on new tv, current tests were 1080p 60hz new tv.

  • direct connect to tv skipping avr even for audio.


  • Shingo-Y

    Newbie

    Joined: 25/04/2011 06:08:55
    Messages: 1
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    Same problem here with PowerDVD 9 Ultra.
    My current version is 9.0.3901.51.

    It appeared with the powerDVD update which mentionned better content protection compatibility and Avatar bluray support.
    I hoped it would have been fixed in a later patch, but it hasn't been the case.

    Today with my current version, when I watch a 1h30 movie I've got between 1 and 10 stutters.
    What can be observed is that only the video stutter/frameskip not the sound.
     Filename DxDiag.txt [Disk] Download
     Description
     Filesize 38 Kbytes
     Downloaded:  182 time(s)

    TIGER SNAKE

    Newbie

    Joined: 29/08/2010 23:34:49
    Messages: 5
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    Same problem here and have tried all PDVD10 Ultra versions and video driver combinations bitstreaming HD Audio at matched video refresh rates.

    With deeper testing and eliminating all other causes it appears the problem occurred for me after I updated to Windows 7 x64 Service Pack 1.

    For some reason PDVD10 has an issue with 64 bit and SP1, hope they fix it in the next patch.
    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    CyberLink-Michael would you look into TS ticket CS001000124 for me. For some reason they closed it on me and now i can't give them the requested information they requested! I would prefer not starting a new ticket because all it does is start the whole process over from the begining and wastes everyones time. I have requested it be reopened with TS ticket CS001012952, but i expect a poor response from the request.
    Another thing i noticed quickly last night was even my new TV only supports 1080P 60hz for standard playback. It seems the only way i can enable 1080P 24hz is when i want 3d mode. I may not be able to run the 1080P 24 playback you had requested unless you got some ideas?

    Tiger Snake I have seen the issue even with PRE SP1 for Windows 7 64bit. I had been trying to run a test with Windows 7 32bit, but lost track of where i am at with it and may have to start over.

    Shingo-Y i remember issues with my PowerDVD 9 that i never got resolved and was dismissed on once PowerDVD 10 was released. I am afraid that the same will happen here now that PowerDVD 11 is officially released.

    This message was edited 3 times. Last update was at 29/04/2011 06:59:05

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
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    CyberLink-Michael wrote:Hi,

    to narrow down the issue I would like to ask you to do some tests:

    1. connect to the TV directly and also use Audio of the TV (no external or onboard audio - please use HDMI Audio)


    Computer to HDMI to TV. Nothing in between. PowerDVD automatically switches to PCM decoding. Play movie and no sound. Confirm sound works in windows. Check playback and list 44 and 48 pcm and that is it. Check movie playback info and it says it is outputing LPCM in 6 channels at 48 which this tv does NOT support. Check the audio streams available and lower from DTS HD MA stream to a lower version and i get some sound at least. Dolby Digital 2.0 192Kbps with vision impaired descriptions. During the opening credits it goes to slow motion playback basically.

    CyberLink-Michael wrote:2. set the Display refresh rate to 24 / 23 and check again if the jitter persists.

    Br
    Michael

    I am trying to figure out how to do force this on the new TV. I can not do this on the old TV as it certainlly only has 60hz. Right now i see 1080p 60hz and then i see 3d 1080p 24hz. I do not see a 1080p 24hz so i am sure i can get this working yet.

    Edit1
    I am now pretty certain 1080p 24 3d is not the right mode you want me to be in. The video is having issues (like slow motion) every so often almost like a 3:2 pulldown failure i guess. The TV reports 3D mode and not 24 mode.

    This message was edited 1 time. Last update was at 30/04/2011 08:27:25

    TIGER SNAKE

    Newbie

    Joined: 29/08/2010 23:34:49
    Messages: 5
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    Larry

    Just an update to say I have solved my problem after a month an a half of pain; but not sure the answer will be of any help to you.

    After trying countless combinations of video drivers and software I was going back through "again" all the software and windows updates I had installed in the days prior to first noticing the stutter, one of the programs I had updated was Virtual CloneDrive to version 5.4.5.0. I uninstalled it and reverted to version 5.4.4.0 and to my relief all stutter on physical and virtual drives disappeared.

    I had almost forgotten what a pleasure it is to watch a movie with no stutter and have a HTPC that works properly.

    Anyway I hope this helps and good luck resolving your issue.
    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    TIGER SNAKE wrote:Larry

    Just an update to say I have solved my problem after a month an a half of pain; but not sure the answer will be of any help to you.

    After trying countless combinations of video drivers and software I was going back through "again" all the software and windows updates I had installed in the days prior to first noticing the stutter, one of the programs I had updated was Virtual CloneDrive to version 5.4.5.0. I uninstalled it and reverted to version 5.4.4.0 and to my relief all stutter on physical and virtual drives disappeared.

    I had almost forgotten what a pleasure it is to watch a movie with no stutter and have a HTPC that works properly.

    Anyway I hope this helps and good luck resolving your issue.


    interesting since at the moment i do not have VCD installed. Would you mind grabbing me your current DXdiag, describe your current video and audio connections?

    Do you have 1080p 23hz or 24hz NOT 3D mode to your video?

    Larry Patrick wrote:
    CyberLink-Michael wrote:
    2. set the Display refresh rate to 24 / 23 and check again if the jitter persists.

    Br
    Michael
    I am trying to figure out how to do force this on the new TV. I can not do this on the old TV as it certainlly only has 60hz. Right now i see 1080p 60hz and then i see 3d 1080p 24hz. I do not see a 1080p 24hz so i am sure i can get this working yet.


    Edit1
    I am now pretty certain 1080p 24 3d is not the right mode you want me to be in. The video is having issues (like slow motion) every so often almost like a 3:2 pulldown failure i guess. The TV reports 3D mode and not 24 mode.

    I admit i am not having the audio and video stutter like before, but them i am not using HD audio and right now unable to even listen to the original audio stream to confirm it is really true.

    This message was edited 1 time. Last update was at 30/04/2011 08:33:54

    TIGER SNAKE

    Newbie

    Joined: 29/08/2010 23:34:49
    Messages: 5
    Offline

    Larry,

    My setup is all HDMI 1.3 connections from HTPC to Marantz SR8300 Receiver and Sony LCD TV, all capable of refresh rates 23.976Hz, 24Hz, etc.

    The major difference to you in the setup is it uses an ATI5750 graphics card, however I don't believe the stutter issue is directly related to the video driver or card.

    In my case the event viewer showed two items that were key (after sifting through and eliminating hundreds):

    ERROR: Event ID: 7, CDrom1, has a bad block (i.e. the Virtual Clone Drive 5.4.5.0)

    and

    Information items Event ID: 7036 amdkmdag UVD errors (hundreds of which would occur all the time but show exactly when the stutter occurred in large numbers)

    I can only theorise that the Virtual Clone Drive error was some how triggering the video driver to have a problem when HD Audio/HD Video was played (perhaps a HDCP issue?), even if VCD was not being used.

    As request I attached a DXDIAG.


    Good luck.

     Filename DxDiag.txt [Disk] Download
     Description
     Filesize 35 Kbytes
     Downloaded:  116 time(s)

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    TIGER SNAKE wrote:As request I attached a DXDIAG.



    A lot of the cyberlink information does not show up under the 64 bit dxdiag. I will compare it to my 64 bit version, but would you mind dumping a 32 bit dxdiag and posting that instead.

    Thanks,
    Larry
    TIGER SNAKE

    Newbie

    Joined: 29/08/2010 23:34:49
    Messages: 5
    Offline

    32 bit DXDIAG attached
     Filename DxDiag32.txt [Disk] Download
     Description
     Filesize 28 Kbytes
     Downloaded:  128 time(s)

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    TIGER SNAKE wrote:32 bit DXDIAG attached


    Thanks for that file i have some completed some intial comparisons. It looks like to me you have some outdated PowerDVD 10 files. Would you reinstall the 2701 update or is there a specific reason you are using an older release?

    Edit 1
    Another thing that seems odd is the following about your video driver:
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    This does not seem correct to me...

    This message was edited 2 times. Last update was at 02/05/2011 18:32:46

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    PowerDVD full Version
    PowerDVD 10 Mark II Version 10.0.2701.51
    PowerDVD Trial Verison?
    online retail purchase Mark II Ultra version
    PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
    DVD110221-01
    PowerDVD TR Number (if shown)
    TR110301-018
    Operating System (including x86 or x64 Bit Version)
    Windows 7 Enterprise 64 bit SP1
    Do you use administrator or restricted user account?
    Administrator
    Is your PowerDVD a Retail product or bundles with HW?
    online retail purchase Mark II Ultra version
    Used VGA
    Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
    Used VGA driver version
    270.61-desktop-win7-winvista-64bit-english-whql
    Used Audio device
    NVIDIA HDMI
    Used Audio device driver version
    HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
    The Audio setting in PowerDVD and in OS (default devices)
    (current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
    Used ODD drive (full model name and Firmware Version)
    LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
    Used Display(s)
    DENON, Ltd(DENON AVR791 AVR)
    Panaonic TC-P55ST30
    Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
    HDMI (MiniHDMI to HDMI at video card to AVR)
    HDMI (HDMI to HDMI at AVR to TV)
    Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
    60
    Are you using single or dual monitor environment
    single
    Are you using clone or extended mode (if use two display)
    not using
    (3D only) Please provide detail info about 3D setting in PowerDVD
    not using
    What kind of Antivirus SW are you using
    none, even windows 7 default windows defender is forced off
    Please also add your DXDIAG log to the post (as attachement)
    currently not attachment option
    Please add the BD-3D Advisor log to the post (as attachement)
    currently not attachment option
    The detailed issue description

    I ran into a interesting issue the other night. I was watching a movie with plain old PCM decoded by PowerDVD for the HDMI audio option. I will admit the video/audio was near perfect playback until about 3/4 through the movie. The screen went black. I could not get powerdvd to respond. I used the back menu and it went back to Windows media center. I looked for a crash log but did not find it. I went back into powerdvd from WMC and it started up all over from the beginning. Dispicable Me blu ray region a.

    Odd it looks like attachments are disabled or i am blind tonight.

    EDIT1
    I see the attachments button is enabled again today.
    Please also add your DXDIAG log to the post (as attachement)
    attached
    Please add the BD-3D Advisor log to the post (as attachement)
    attached

     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_02_20_22_42.html [Disk] Download
     Description BDAdvisor 3D 20110502
     Filesize 15 Kbytes
     Downloaded:  320 time(s)

     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_02_20_22_32.html [Disk] Download
     Description BDAdvisor 20110502
     Filesize 15 Kbytes
     Downloaded:  288 time(s)

     Filename DxDiag32 20110502.txt [Disk] Download
     Description DXDIAG 32 20110502
     Filesize 34 Kbytes
     Downloaded:  171 time(s)

    This message was edited 1 time. Last update was at 03/05/2011 05:34:07

    TIGER SNAKE

    Newbie

    Joined: 29/08/2010 23:34:49
    Messages: 5
    Offline

    I'm deliberately running the older PDVD10 after downgrading from 2701 due to the issue of not being able to play mounted ISOs through the 7MC plugin, I'll therefore pass on re-installing it!

    In relation to DXVA it is enabled and operating for PDVD10, but as I understand it ATI cards currently don't support some aspects of version 2 of the standard and that's why DXVA-HD shows as not supported. The majority of codecs currently used for blu-ray are supported and whenever I've tested Hardware Video Acceleration with either PDVD or MPC-HC it has been in use and working.
    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    TIGER SNAKE wrote:I'm deliberately running the older PDVD10 after downgrading from 2701 due to the issue of not being able to play mounted ISOs through the 7MC plugin, I'll therefore pass on re-installing it!


    Excellant that explains the older files then.

    TIGER SNAKE wrote:In relation to DXVA it is enabled and operating for PDVD10, but as I understand it ATI cards currently don't support some aspects of version 2 of the standard and that's why DXVA-HD shows as not supported. The majority of codecs currently used for blu-ray are supported and whenever I've tested Hardware Video Acceleration with either PDVD or MPC-HC it has been in use and working.


    Interesting so it is a driver issue of sorts and at least folks are aware and hopefully working to improve the driver.

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    PowerDVD full Version
    PowerDVD 10 Mark II Version 10.0.2701.51
    PowerDVD Trial Verison?
    online retail purchase Mark II Ultra version
    PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
    DVD110221-01
    PowerDVD TR Number (if shown)
    TR110301-018
    Operating System (including x86 or x64 Bit Version)
    Windows 7 Enterprise 64 bit SP1
    Do you use administrator or restricted user account?
    Administrator
    Is your PowerDVD a Retail product or bundles with HW?
    online retail purchase Mark II Ultra version
    Used VGA
    Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
    Used VGA driver version
    270.61-desktop-win7-winvista-64bit-english-whql
    Used Audio device
    NVIDIA HDMI
    Used Audio device driver version
    HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
    The Audio setting in PowerDVD and in OS (default devices)
    (current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
    Used ODD drive (full model name and Firmware Version)
    LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
    Used Display(s)
    DENON, Ltd(DENON AVR791 AVR)
    Panaonic TC-P55ST30
    Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
    HDMI (MiniHDMI to HDMI at video card to AVR)
    HDMI (HDMI to HDMI at AVR to TV)
    Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
    HD 3D 1080p, 1920 x 1080 23hz 32 bit
    Are you using single or dual monitor environment
    single
    Are you using clone or extended mode (if use two display)
    not using
    (3D only) Please provide detail info about 3D setting in PowerDVD
    HDMI 1.4 enabled 3D TV (1080P 24Hz)
    What kind of Antivirus SW are you using
    none, even windows 7 default windows defender is forced off
    Please also add your DXDIAG log to the post (as attachement)
    dxdiag 32 attached
    Please add the BD-3D Advisor log to the post (as attachement)
    bd advisor and bd-3d advisor logs attached
    The detailed issue description

    All right since i was not finding 23hz mode on my new TV for 24P playback, so I decided to try something else and made a few discoveries. I got the hair brained idea that the 3d playback mode was forcing 23hz so why not watch a 3d movie with powerdvd 10.

    Panasonic Avatar Blu Ray 3D region A

    No 3d, not even menus, very odd I know i had this working.
    Ran 3d vision wizard and 3d was working, but ending game screen shots were not. Ok something broke!
    Reset 3d vision settings to defaults.
    Started a new 3d wizard and 3d was working, but ending game screen shots did not display this time. Odd I remember they showing before.
    PowerDVD 3d was still 2d! Very odd cause i started a game up with 3dtv play and bam there is 3d. Run the test steroscopic 3d and leave it at 1280 x 720 60hz. Nice 3d and working. Bump it up 1920 x 1080 23hz. NO 3d at all. Ok this i just wrong i remember this crap working. The last thing i did was 3dtv play 14 day trial was expiring so i decided to purchase it so i could enjoy games. I activated it and now i wonder if that activation messed me up!
    Uninstalled 3dtv play. Same issues!
    Uninstalled ALL nvidia drivers, nvidia hdmi audio drivers, and nividia physx!
    Rebooted.
    installed the same 270.61 drivers again.
    Noticed the TV this time wanted to default to 1080p 23hz. Hey wait that is the resolution i have been looking for!
    Did not install 3dtv play and used the default version included for 1080p 3d blu ray playback.
    Setup wizard for 3d and seemed fine.
    Started powerdvd with 3d blu ray and checked settings.
    Blu ray 3d working again!
    Exit powerdvd.
    Odd the 1080p 23hz is no longer available! The only option now is HD 3D 1080p 23hz! Ahh I will revisit this more later might be a driver issue since both are 1080p 23hz and maybe it can not support HD 3D and HD SD labels.
    Installed and activated my full version of 3dtv play.
    Ran setup wizard again. 3d was working for 720p and 1080p both.
    Ran powerdvd and 3d continued to work!

    Confirmed audio was set at PCM decoded by powerdvd over the HDMI.
    Started the movie, by the time i got about 3/4 of the movie finished it had randomly stopped the audio, video went black screen, tv indicatted no signal, then audio started up again with video!
    Not exactly the problems i was having at 60hz, but disappointing that i uncovered a problem at 24p playback. I understand it was 3d 24p playback which may push the system more, but i have the CPU and a decent GPU so it shouldn't matter.

    By that point i got interrupted by a visitor and they really wanted to see 3d avatar. shut down the computer and moved the disk to my 3d blu ray player. Yes that is right i got smart and bought a real 3d blu ray player so i could run hardware test and prove the only equipment failing is the powerdvd. We enjoyed the whole 3d movie with HD audio bitstreaming over HDMI through the same Denonn receiver and Pansonic TV with 100% perfect playback. This is something i have been striving for on my media center because thats is what i want most. The all in one MEDIA CENTER that does it all.

    I admit the PCM decoded by powerdvd over hdmi has less problems then HD audio bitstreaming. I also admit that dts/dolby bitstreaming has less problems than the HD audio bitstreaming. So far i do not see an improvement in 24p versus 60hz, but like i said it was 24p 3d playback versus 60hz standard playback. I will see if i can force 24p playback yet in standard mode.

    i did a quick compare of my dxdiag and i see no real difference. So i need to check a few things because maybe I reset the desktop after my 3d blu ray testing. Sorry i have a habbit of not leaving it in 3d mode. I believe the software should allow a user to pick if 3d is detected which resultion to use and the software change to it. I would love to see the same option for 24p playback support. If 24p was used on the blu ray or dvd then allow a setting to switch to the users favorite 24p screen resolution for playback.

    Any new thoughts on my recent findings?
     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_08_07_36_48.html [Disk] Download
     Description bd advisor log 20110508
     Filesize 15 Kbytes
     Downloaded:  304 time(s)

     Filename DxDiag32 20110508.txt [Disk] Download
     Description dxdiag 32bit 20110508
     Filesize 34 Kbytes
     Downloaded:  165 time(s)

     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_08_07_37_02.html [Disk] Download
     Description bd 3d advisor log 20110508
     Filesize 14 Kbytes
     Downloaded:  313 time(s)

    Larry Patrick

    Senior Member

    Joined: 11/07/2007 11:21:57
    Messages: 276
    Offline

    PowerDVD full Version
    PowerDVD 10 Mark II Version 10.0.2701.51
    PowerDVD Trial Verison?
    online retail purchase Mark II Ultra version
    PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
    DVD110221-01
    PowerDVD TR Number (if shown)
    TR110301-018
    Operating System (including x86 or x64 Bit Version)
    Windows 7 Enterprise 64 bit SP1
    Do you use administrator or restricted user account?
    Administrator
    Is your PowerDVD a Retail product or bundles with HW?
    online retail purchase Mark II Ultra version
    Used VGA
    Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
    Used VGA driver version
    270.61-desktop-win7-winvista-64bit-english-whql
    Used Audio device
    NVIDIA HDMI
    Used Audio device driver version
    HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
    The Audio setting in PowerDVD and in OS (default devices)
    (current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
    Used ODD drive (full model name and Firmware Version)
    LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
    Used Display(s)
    DENON, Ltd(DENON AVR791 AVR)
    Panaonic TC-P55ST30
    Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
    HDMI (MiniHDMI to HDMI at video card to AVR)
    HDMI (HDMI to HDMI at AVR to TV)
    Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
    HD 3D 1080p, 1920 x 1080 23hz 32 bit
    Are you using single or dual monitor environment
    single
    Are you using clone or extended mode (if use two display)
    not using
    (3D only) Please provide detail info about 3D setting in PowerDVD
    HDMI 1.4 enabled 3D TV (1080P 24Hz)
    What kind of Antivirus SW are you using
    none, even windows 7 default windows defender is forced off
    Please also add your DXDIAG log to the post (as attachement)
    dxdiag 32 attached
    Please add the BD-3D Advisor log to the post (as attachement)
    bd advisor and bd-3d advisor logs attached

    All right i didn't expect to be back so soon, but now powerdvd is hanging. No crash logs that i can locate. Plan old powerdvd not responding according to windows task manager.

    Pop in 3d blu ray dispicable me.
    Start up powerdvd in windows media center.
    start 3d blu ray and black screen, wait for it, give up and task manager and powerdvd not responding.
    reboot
    start powerdvd in classic mode. same crap, wtf...
    reboot
    confirm 3d still working at 720p and 1080p. All is fine there.
    Start powerdvd in classic confirm settings for 3d. All is fine there.
    Start powerdvd in classic mode. Eject disc, insert disc, same crap, give up.
    Create logs, family home wanting to watch a movie for mother's day.

    bitch about powerdvd and move the disc from powerdvd to the REAL stand alone blu ray player (best purchase ever will recommend it to all my friends before i even suggest powerdvd).

    Not happy and too angry to diagnose further today. POS software!


     Filename DxDiag32 20110508 1040 am cst.txt [Disk] Download
     Description dxdiag 32 20110508 1040 shows hd 3d 23hz
     Filesize 34 Kbytes
     Downloaded:  143 time(s)

     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_08_10_41_28.html [Disk] Download
     Description bd advisor shows no differences
     Filesize 15 Kbytes
     Downloaded:  319 time(s)

     Filename DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_08_10_41_40.html [Disk] Download
     Description 3d bd advisor shows slight clock change in hd 3d 23hz
     Filesize 14 Kbytes
     Downloaded:  330 time(s)

     
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