Power Director 9 bug - Error Code: eC0030011 Requested refund this product

Jimmy2011$$

Newbie Location: Mass Joined: May 26, 2011 06:06 Messages: 1 Offline

Solved by

May 30, 2011 08:13

No further assistance needed I have requested a full refund. This software does not work !!!!!!!!!!!!

I purchased Power directory 9 (PowerDirector9Ultra_2701_VDE110120-01.exe)

(4) days ago I have all sorts of errors. The Cyberlink tech support has been zero help. The errrors I am getting only happen when I attempt to burn dvd to either disk or dvd media. I can burn blu-ray. However I would like burn any media without issue. Right now I am at a point I will ask for a refund. Does anyone have a idea ???

The errors when I burned to disk are:

1) Burning unsuccessful
This error appear near the end of encoding at 98% completed

Error Code: eC0030011
Possible causes:
Transcoding engine's front end stream
error
Might be due to:
1) Broken or missing source file
2) Out of system memory

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When I burn to dvd I get the following error:

1)Muxer gets incorrect bitrate

The tech support has suggested to remove the lastest verion for Power directory and go back a verison that produced the same results.

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The specs are as follow:

Dell Xps 8300 I5-2400 processor
8gb memory
Ati Radeon Hd 5450 1gb
Windows 7 home premium

This is a new machine I removed all other burning programs. The only software I am running that could cause any issues.

1) Vlc
2) photoshop 5


Filename	CS001022966-1306584292987-0.png	Download
Description
Filesize	1188 Kbytes
Downloaded:	376 time(s)

This message was edited 9 times. Last update was at May 31. 2011 10:19

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

May 30, 2011 09:10

The E series error code seem to be related to Disk Burning Speeds.
And maybe to the brand of disk you are using.

Try reducing your burning speed in the Disk Burn module, Configure Drive button next to the Current Drive text box.

See this post:
http://forum.cyberlink.com/forum/posts/list/16413.page Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

kamz

Newbie Joined: Jan 10, 2012 18:27 Messages: 4 Offline

Jan 17, 2012 14:12

I am also having the same issue and would also like a full refund please.

No one helps from cyberlink. Thanks.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 17, 2012 18:17

Quote: I am also having the same issue and would also like a full refund please.

No one helps from cyberlink.

We are not cyberlink, you will not get any money out of any of the editors in the forum.

If you want a refund, you have to go to Cyberlink Support.

http://www.cyberlink.com/prog/support/cs/index.do

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

xvicek1900

Newbie Joined: Aug 12, 2012 22:27 Messages: 5 Offline

Aug 12, 2012 22:29

After digesting all the articles on this error – (in my case – DVD format burned great, but got the error when trying to create Blu-ray disks), first tried to eliminate project file component / naming issues – by stripping off an AVI file and bringing it back as one entry on the timeline, with new chapter marks. No difference. Then tried a 2 min video, no difference (when burning the Blu-ray). In the end, uninstalled the software, including all preferences, and deleting all residual folder, and reinstalling. After reinstalling turned off the hardware accelerator, and the Blu-ray burned with no problem…