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Samsung Gear 360 - Action Director - Video are not in 360 after Export of Gear 360
Issa21 [Avatar]
Newbie Joined: Jan 13, 2012 13:49 Messages: 14 Offline
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Hello i need some help i do fun with 360 videos with my GEar 360 camera from samsung


but when i export a video, VLC, GOOGLE photo , youtube, see a flat video

i have try the google tools to inject information for 360 on the video but i got this error :

Failed to load file 36001.mp4

this is the file exported from Gear 360 Action director

so how to change the xml.ini from Action director to inject information to says the video is a 360 videos directly on Action director to get the video Ready 360 for vlc? GOOGLE PHOTO AND OTHER applicaiton 360 view video

thanks

This message was edited 1 time. Last update was at Jul 25. 2023 15:59

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Hello,

The Gear 360 sofware was created by CyberLink years ago, but it belongs to Samsung. So you should also contact their technical support team. Should get better results there:

https://www.samsung.com/us/support/mobile/virtual-reality/gear-360/gear-360-2017/

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Issa21 [Avatar]
Newbie Joined: Jan 13, 2012 13:49 Messages: 14 Offline
[Post New]
Samsung will never respond me

and this a cyberlink program,
can u just explain me how to add the meta information when cyberlink export video
please

thanks
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Hello,

I don't currently have this information. Please contact support as I suggested, and was also suggested in your other thread.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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