powerdvd9 ultra bluray playback issues

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

Solved by

May 16, 2010 13:45

PowerDVD full Version POWERDVD9 VERSION 9.0.2528.51
PowerDVD SR Number (when click on "CyberLink in left top) DVD091203-02
Operating System (including x86 or x64 Bit Version) WINDOWS 7 ENTERPRISE 64BIT
Is your PowerDVD a Retail product or bundles with HW? RETAIL ULTRA
Used BFG TECH BFGE981024GTOCE (VGA NVIDIA GEFORCE 9800 GT)
Used VGA driver version 197.45_desktop_win7_winvista_64bit_english_whql (GEFORCE 197.45) http://www.nvidia.com/object/win7_winvista_64bit_197.45_whql.html
Used Audio device REALTEK ALC889 ONBOARD
Used Audio device driver version Vista_Win7_R247 (HD AUDIO 2.47) http://www.realtek.com/downloads/ (2010/5/5 drivers upgraded R2.48 I have NOT tested these new drivers yet)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) DVI -> HDMI -> HDMI INPUT TV
Are you using singel or dual monitor environment SINGLE
Are you using clone or extended mode (if use two display) NOT 2 DISPLAY
What kind of Antivirus SW are you using NO ANTIVIRUS EXCEPT DEFAULT WINDOWS DEFENDER
The detailed issue description

Watching any blu ray movie is interupted with video pausing/freezing, video chunky pixel, and/or video freeze with audio stopping and then video and audio starts where audio left off, video freeze then fast forward to match up with audio. This can happen ANYWHERE. I have seen it during previews, the movie, and the movie extras.
I have tried replacing hardware. I am just short 2 items now of having 2 complete machines. I have tried multiple fresh installs with different combinations of the hardware and they all do this.
Fresh install windows 7 64 bit with every hardware change and most software changes.
I can get all windows updates or i can skip them it does not mater.
I can install SATA drivers or leave them windows 7 default it does not mater. http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18859&lang=eng
Install audio.
Install video.
I can install latest directx or i can skip it there is no difference. http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0cef8180-e94a-4f56-b157-5ab8109cb4f5
I can install updates to the included Visual C++ runtime that comes with powerdvd or i can skip them it does not mater.
I can run powerdvd in cinema mode inside media center or normal mode outside media center it does not mater.
During all of my testing just when i think i gots it working i get a really nice playback that i can never reproduce again. I can play the same movie 3 times in a row and the problems are always in different spots.
I can play all different movies or even alternating movies and it still happens.
The disc are clean. There are no scratches the human eye can see. There are no holes in the reflective layer that light can shine through.
I have even monitored for heat and cpu issues. The cpu usuage barely hits a 3% max when playing back blu ray movies and sometimes even goes to 0%. The process list shows powerdvd only using 0-3% and usually the only other item is system idle process.
The video card and cpu are not getting hot enough to drop cycles. I have even forced all fans full bore and there was even less heat but it did not make the problems go away. The cpu is like 42C idle and less than 50c when watching blu ray. The video card is 50c idle and less than 65c when watching blu ray. I have monitored locally and remotely with software.
I have disabled the moovielive stuff and other services that are installed and started by powerdvd. I have noticed once powerdvd is loaded the one executable that is loaded like a service is active and does not exit with the software.
These are bare bones installs with media center configured and not configured.
I have even disconected the HDMI and used a DVI -> VGA adapter to the TV VGA input or a REAL CRT monitor. It still would do this annoying random behavior with blu ray.
All blu ray play flawless on a ps3 using the same optical spdif cable/input and hdmi cable/input!
Why can i not watch a blu ray movie without some form of playback issue?

CURRENT CONNECTIONS:
VIDEO GIGABYTE GA-EP45T-USB3P -> PCIE X16 SLOT -> NVIDIA 9800 GT DVI -> HDMI ADAPTER -> HDMI 1.3 CABLE -> HDMI INPUT MITSUBISHI WD-52725
AUDIO GIGABYTE GA-EP45T-USB3P OPTICAL SPDIF -> OPTICAL SPDIF CABLE -> OPTICAL SPDIF INPUT PIONEER VSX-815
BLU RAY GIGAGBYTE GA-EP45T-USB3P INTEL AHCI SATA -> SATA CABLE -> SATA LITEON IHOS104-06

Hardware list:
CABLES UNLIMITED 15 ft. SVGA Cable Male to Male Model PCM-2230-15B http://www.newegg.com/Product/Product.aspx?Item=N82E16882339120
GIGABYTE GA-EP45T-USB3P LGA 775 Intel P45 USB 3.0 ATX Intel Motherboard http://www.newegg.com/Product/Product.aspx?Item=N82E16813128433
Masscool 15 ft. Cable Model CB-HH015 http://www.newegg.com/Product/Product.aspx?Item=N82E16882197002
LITE-ON Black 4X Blu-ray Reader SATA Model iHOS104-06 - OEM http://www.newegg.com/Product/Product.aspx?Item=N82E16827106325
Kingston ValueRAM 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Dual Channel Kit Desktop Memory Model KVR1333D3N9K2/4G http://www.newegg.com/Product/Product.aspx?Item=N82E16820134810
Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive http://www.newegg.com/Product/Product.aspx?Item=N82E16822148433
Seagate Barracuda 7200.12 ST3750528AS 750GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive http://www.newegg.com/Product/Product.aspx?Item=N82E16822148445
Seagate Barracuda 7200.11 ST31500341AS 1.5TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive http://www.newegg.com/Product/Product.aspx?Item=N82E16822148337
Hauppauge WinTV-HVR-2250 Media Center Kit Dual TV Tuner 1213 PCI-Express x1 Interface http://www.newegg.com/Product/Product.aspx?Item=N82E16815116036
Patriot Viper 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Dual Channel Kit Desktop Memory Model PVS34G1333ELK http://www.newegg.com/Product/Product.aspx?Item=N82E16820220372
Intel BOXDP45SG LGA 775 Intel P45 ATX Intel Motherboard http://www.newegg.com/Product/Product.aspx?Item=N82E16813121348
BFG Tech BFGE981024GTOCE GeForce 9800 GT OC 1GB 256-bit GDDR3 PCI Express 2.0 x16 HDCP Ready SLI Supported Video Card http://www.newegg.com/Product/Product.aspx?Item=N82E16814143185
Antec TruePower New TP-650 650W Continuous Power ATX12V V2.3 / EPS12V V2.91 SLI Certified CrossFire Ready 80 PLUS BRONZE Certified Active PFC "compatible with Core i7/Core i5" Power Supply http://www.newegg.com/Product/Product.aspx?Item=N82E16817371021
Intel Core 2 Quad Q9550 Yorkfield 2.83GHz LGA 775 95W Quad-Core Desktop Processor Model BX80569Q9550 http://www.newegg.com/Product/Product.aspx?Item=N82E16819115041
LITE-ON Black 4X Blu-Ray DVD Drive SATA Model DH-4O1S-58 http://www.newegg.com/Product/Product.aspx?Item=N82E16827106285
Rocketfish™ - 900-Watt ATX CPU Power Supply http://www.bestbuy.com/site/Rocketfish%26%23153%3B+-+900-Watt+ATX+CPU+Power+Supply/9362049.p?id=1218091959258&skuId=9362049&st=rocketfish&cp=1&lp=1
Mitsubishi Electric TV WD-52725
KDS USA XF-7B
SONY PS3
PIONEER VSX-815 DOLBY DIGITAL EX PRO LOGIC IIX, DTS 96/24 ES/NEO 6, WINDOWS MEDIA OPTICAL/COAX SPDIF

BLU RAY list:
Angels & Demons Two-disc theatrical & extended edition REGION A,B,C UPC 043396292178
Alvin and the chipmunks the squeakquel blu ray, dvd, digital copy combo pack REGION A UPC 024543660194
The princess and the frog blu ray, dvd, digital copy combo pack REGION A UPC 786936795349
The lost boys REGION NOT CLEARLY MARKED SHOULD BE A UPC 883929024315
Night at the museum battle of the smithsonian blu ray, dvd, digital copy combo pack REGION A UPC 024543626008
The X files fight the future REGION NOT CLEARLY MARKED SHOULD BE A UPC 024543554622
X-men origins wolverine ultimate 2-disc edition blu ray, digitial copy combo pack REGION A UPC 024543602804
Family Guy something, something, something, darkside REGION A UPC 024543626992
Cloudy with a chance of meatballs blu ray, dvd, digital copy combo pack REGION A, B, C UPC 043396215665
Harry Potter and the half-blood prince blu ray, dvd, digital copy combo pack REGION NOT CLEARLY MARKED SHOULD BE A 085391200413
Jeff dunham's very special christmas special REGION A, B, C UPC 014381515053
Max payne unrated REGION NOT CLEARLY MARKED SHOULD BE A UPC 024543554851
Tinkerbell and the lost treasure blu ray, dvd combo pack REGION A UPC 786936792560
Up blu ray, dvd, digital copy combo pack REGION A UPC 786936791068
G-force blu ray, dvd, digital copy combo pack REGION A UPC 786936799996
Coraline blu ray, dvd, digital copy combo pack REGION NOT CLEARLY MARKED SHOULD BE A UPC 025195055147
Where the wild things are REGION NOT CLEARLY MARKED SHOULD BE A UPC 883929068166
The blind side blu ray, dvd, digital copy combo pack REGION NOT CLEARLY MARKED SHOULD BE A UPC 883929087105
Avatar REGION A UPC 024543656135
Tooth fairy blu ray, dvd, digital copy combo pack REGION A UPC 024543655756
The imaginarium of doctor parnassus REGION A,B UPC 043396343597
Ice age dawn of the dinosaurs blu ray, dvd, digital copy combo pack REGION A UPC 024543625223
Bolt blu ray, dvd, digital copy combo pack REGION A UPC 786936774801
The adventures of robin hood REGION NOT CLEARLY MARKED SHOULD BE A UPC 012569798397
Hitman unrate special edtion digital copy combo pack REGION A UPC 024543502999
The lovely bones 2 disc special edition REGION NOT CLEARLY MARKED SHOULD BE A UPC 097360739244
Igor blu ray, dvd combo pack REGION A UPC 883904216773
2012 REGION A, B, C UPC 043396347076

Filename	POWERDVD9ERRORS.zip	Download
Description	dxdiag32 dxdiag64 msinfo32 CollectUserInfo cyberlink bd advisor
Filesize	137 Kbytes
Downloaded:	794 time(s)

This message was edited 2 times. Last update was at May 20. 2010 11:17

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 20, 2010 11:17

I got this from my tech support request, but can anyone explain why they did not read the part where i described that i am using a single display or did not unzip my attachment to find the files are requesting?

I have replied to them informing them i was using single display and that the files they were requesting were in the original posted zip file and that they just needed to unzip it.

Dear Larry,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with PowerDVD 9 Ultra.

I wish to inform you that you can PowerDVD 9 Ultra for Blu-ray playback however, for BD playback you can single monitor and extended monitor display.

PowerDVD 9 Ultra can not work on dual display however, for playback you need to use single monitor.

However, while playback of BD disc if you are facing any issue then please provide me below mentioned information:

1. DxDiag.txt log file

DxDiag.txt: You can use the steps that follow to create this file:

1. Start --> All Programs --> Accessories -->Run (Windows Vista)

2. Type in DxDiag and press Enter or click OK, this will open the DirectX diagnostic tool.

3. Click on the Save All Information Button (save this file to your windows desktop and name it DxDiag.txt).

2. CollectUserInfo.cab : Steps to generate "CollectUserInfo.cab":

Note: Make sure you logged in as an "Administrator".

Step 1:

Download the tool and double click CLCollectUserInfo.zip (given below) to unzip files. The winzip will create the folder name, CLCollectUserInfo.

Tool Download:

http://download.cyberlink.com/ftpdload/trial/pdvd/tool/CLCollectUserInfo.zip

Step 2:

Select the folder, CLCollectUserInfo, and double click "CollectUserInfo.exe"

Step3:

Click on "Collect" button.

Step 4:

Once the process finish, click the "Cancel "button to close the program.

Step 5:

Provide send "CollectUserInfo.cab" to us. (The CollectUserInfo.cab will be stored on "CLCollectUserInfo" folder)

After getting the information I am able to assist you further.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards

Gaurav

CyberLink Technical Support

This message was edited 4 times. Last update was at May 20. 2010 11:22

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 22, 2010 08:39

Well i see i have stumped folks with all the details...
Even worse this is the latest TS reply....
The zip file attached to this posting is the same file now attached 2x to the TS request.

Dear Larry,

Thank you for writing back.

I understand your concern related with BD playback in PowerDVD.

In regard to your issue, I request you to please send us the DxDiag.txt file.

DxDiag.txt: You can use the steps that follow to create this file:

Start--> Search-->Run-->Type dxdiag-->click "OK"-->Save All Information-->A DxDiag.txt file will be created.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards

Gaurav

CyberLink Technical Support

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 22, 2010 08:57

I have kindly replied 2x to my original TS request. The first I attached the first 3 files of 6 that were in the original single zip file. The second i attached the last 3 files of 6 that were in the original zip file.

I wanted to include everything the first time instead of waiting for a reply several days later asking for a different file. I can see now even if you get complete information and detail the staff seem to be only following teleprompters and are not allowed to go outside the box.

I am sooo tired of the support system used by cyberlink. I wish my software worked so i wouldn't have to even use it. All i want is a complete the complete HTPC so i dont have multiple hardware, but i guess i choose the wrong software to use for my blu ray support.

Sorry for the ranting but just sick and tired of doing my own tech support work.

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

May 22, 2010 12:42

Hi Larry,

Just for kicks,have you tried installing and running Slysofts ANYDVD HD?

This other topic was having very similar playback problem with pixelation and other visiual problems. He installed ANYDVD HD and his issue of Avatar playback was resolved. This might be a short term fix.
http://forum.cyberlink.com/forum/posts/list/11415.page

http://www.slysoft.com/en/anydvdhd.html

It's worth a try. What do you have to lose?

Regards,

Kevin

This message was edited 1 time. Last update was at May 22. 2010 12:42

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 22, 2010 16:09

Yea i was reading about HDCP issues and people said to try the Slysofts ANYDVD HD, but it did not get rid of the problems i was encountering

I ended up proving my problem was not HDCP related with even a standard monitor with ANYDVD HD installed and a fresh without it installed. The same problems kept appearing.

I checked out the forum post you marked and its interesting you mention the hardware acceleration. I will check again, but when i play blu rays it doesn't use that function on the nvidia drivers. You can't turn it on and off during blu ray playback.

You can turn it on and off during DVD playback. For my DVD playback I have it off and use the True Theater with CUDA turned on for now. Not the AUTO mode cause I like how the DVDs look this way.

I will take a look at this again.

This message was edited 1 time. Last update was at May 22. 2010 16:11

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 10:38

Got to love the TS at Cyberlink... I am uncertain how i want to approach this one.

I have so far confirmed that NVIDIA is still only offering GEFORCE 197.45 WHQL drivers as listed in my original posting.
I guess i could look and see what BETA drivers they have to offer that might be newer, but i am not thrilled about that right now.

It is clear to me they did not read fully my complaint and just gave a me generic answer back.

Sad to say item 1 i do NOT have AV installed and I uncertain if you can turn off windows defender in windows 7. The only time i have seen windows defender disable is when another AV is active. I will take a look again.

Item 2 pisses me off because i can't stress enough that i have formated and installed my OS so many times now and installed fresh copies of PowerDVD only to be greated with the same crappy issues. Again i feel as if they did not read my original posting.

Item 3 dang I thought i gave a wonderful list already in the original posting ugggggg!

Item 4 i never see a freakin error message or i would have taken a snapshot of it for you!

item 5 I do not have anything else installed 3rd party for watching movies or videos.

Dear Larry,

Thank you for writing back.

I wish to inform you that you are using Card name: NVIDIA GeForce 9800 GT Manufacturer: NVIDIA Chip type: GeForce 9800 GT and the drivers on your computer is 4/3/2010, I suggest you to please log-on to nVidia website and install the latest drivers for your card.

However, after updating the drivers if you face any issue then I request you to please use the below mentioned steps and provide us the information:

1) Turn off the anti virus.

2) Re-install the PowerDVD on your computer.

3) However, if the issue persists then let us know the "Region Code" of the BD Disc / title.

4) Snap shot of the error message.

To take a screen shot, please press Print Screen key on your keyboard when this error comes.

Then go to Start>programs>Accessories>Paint. Paste the screen capture there by pressing Ctrl+V or alt+Edit+Paste. Save the file and send to us for analysis.

5) If you have any other playback software installed on your computer then please let us know the name of the software.

After getting the information I can escalate this issue to RD.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards

Gaurav

CyberLink Technical Support

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

May 24, 2010 10:48

Hi Larry,

Your experience is pretty typical when it comes to technical support problems. I did notice that Cyberlink Michael seems to be back in the picture, so he might be able to offer some insight into your issue.

I wish I knew more details of how to solve or look for the problem, but aside from the things that I had mentioned in the other post, I am stumped.

Maybe try sending a PM directly to Cyberlink Michael would be a good step. He knows quite a bit about how to correct problems.

Good Luck!

Kevin

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 11:02

I tried to be gentle and polite back to my TS helper...

Yes I know I am using a NVIDIA GeForce 9800 GT and the 4/3/2010 are the latest drivers offered by NVIDIA for my hardware.
http://www.nvidia.com/object/win7_winvista_64bit_197.45_whql.html
I might be able to find a BETA driver, but this should work just fine for playback without a BETA driver.

Item 1)
I already said I do NOT have an AV package installed. I will scour the net to see if Windows 7 allows users to disable Defender, but keep in mind defender is for malware and spyware and not a full fledged AV.

Item 2)
I can't count how many times I have even done a fresh formatted and installed for both the OS and PowerDVD over again, but i can inform you have i had to already get a new key because i have used my original key too many times. This is a fresh format and install of the OS and powerdvd. I have kept the 3rd party products to an absoulte minumum as my testing has shown me that powerDVD is picky when other items are installed. I have now also seen a difference in performance even with hardware difference since I am even using a different motherboard right now.

Item 3)
There is a wonderful list of Blu Ray titles in the original post. I know that not all of these titles have specified Region codes, but i gave all the information i could see on the package and disc. ALL of these disc had 1 or more problems during playback that never produced a true ERROR window that i could snapshot.

Item 4)
I wish there was an error that popped on the screen, but there is NOT! The error is seen in the video playback quality with anything from chunky pixels, to sound and video issues. I can NOT take a snapshot of this activity or even record it since those features are turned off for Blu Rays.

Item 5)
I have purposedly not installed other 3rd party software or CODECS for playback. Windows 7 Enterprise does include media center and i suppose that could be considered a playback software, but only for DVDS. There is no built in blu ray playback in media center.

I really want to get this fixed once and for all.

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 11:18

Thanks Cap'n Kevin for letting me know that Cyberlink Michael was back. I have dropped him a private message asking him to visit this post and give his thoughts.

I am quicky getting the feeling that PowerDVD and NVIDIA do not play well. I am half tempted to buy my first ATI card to prove my theory, but here i go again tossing more $$$ i dont have for a solution to this. I would really rather toss money at a HDMI AVR and newer Geforce that can use the AUDIO HDMI CODEC. The sad part is then i have to upgrade to PowerDVD 10 also in order to use that hardware for true 7.1 audio.

I wish i had a million smackers and money was not an issue.

This message was edited 1 time. Last update was at May 24. 2010 13:13

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 18:25

Found a way to disable the windows defender from running in windows 7. I am not seeing how to uinstall it, but at least its stopped.

Didn't help at all. My first test was to run IGOR. I selected the special features, alternate opening scene. The playback was going smooth, then the video paused (stopped on a scene), the audio kept going, the video did a fast forward (multi speed playback like 8x, not a skip forward), and played the remainder normally after it was synced with the audio again.

I am torn on if i even want to bother with watching the movie now. I am 100% certain it will have playback issues.

Guess i can see if anybody found a way to uninstall windows defender, but soo tired of it all.

This message was edited 1 time. Last update was at May 24. 2010 18:26

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 20:00

I was correct...
16 times in a 87 minute blu ray movie....
The family screamed bloody murder everytime the video paused!
3 times it paused long enough for the audio to stop completely creating a murderous mob with pitchforks.

Totally lost and hanging by a rope while they poke and probe me.

Is there ANYONE with a NVIDIA card that can play blu rays without such horrors?

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

May 24, 2010 20:11

Sorry Larry,

I went the ATI direction....somehow I am glad I did...the thought of my 20 month old twins with pitchforks...

I can only tell you I have Two ATI Radeon 5770's and they work great...but as you know...no promises...It seems to be such a tangle of getting everything just right. Who knows what the magic combination is?

I just wish it all works out for you... Come on over to my house and watch some movies! Bring the popcorn and leave the pitchforks at home!

Regards,

Kevin

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

Guest

May 24, 2010 20:19

Which OS are you using at the moment?
Which Audio hardware and driver are you using?

I keep forgetting to scan for a post from you containing your hardware and software list....

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 24, 2010 20:20

Which OS are you using at the moment?
Which Audio hardware and driver are you using?

I keep forgetting to scan for a post from you containing your hardware and software list....

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

May 24, 2010 20:38

Hi Larry,

Here is my DxDiag file....

Kevin

Filename	DxDiag.txt	Download
Description
Filesize	42 Kbytes
Downloaded:	609 time(s)

This message was edited 1 time. Last update was at May 24. 2010 20:39

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 25, 2010 04:33

Hi Larry,

I checked the provided logs and please try to chek if this issue happens as well when use 720p resolution.

from log I can see you use 1200x660

BR
Michael Technical Support

Werde Facebook Fan

Guest

May 25, 2010 08:14

Normally I run a true 720p, but i was doing some special testing at the end when i had given up on it working.

I have set the resolution back to 720p, rebooted the computer, started up media center, told media center to redetect the new display and resolution of 720p.

I started a test tis morning, but had to get my butt to work. During that test i was not fully paying 100% attention as i was getting ready for work. I will try to talk the family into watching something tonight, but after last night (which was the worst it had ever done) i might not win and get overruled.

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 25, 2010 08:23

Normally I run a true 720p, but i was doing some special testing at the end when i had given up on it working.

I have set the resolution back to 720p, rebooted the computer, started up media center, told media center to redetect the new display and resolution of 720p, and then rebooted again.

I started a test tis morning, but had to get my butt to work. During that test i was not fully paying 100% attention as i was getting ready for work. I will try to talk the family into watching something tonight, but after last night (which was the worst it had ever done) i might not win and get overruled.

This message was edited 1 time. Last update was at May 25. 2010 08:24

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 25, 2010 08:28

Quote: Hi Larry,

Here is my DxDiag file....

Kevin

Thanks Cap'n Kevin. i have taken a quick peak so far to see where we differ. I am going to guess your audio is using the ATI HDMI CODEC out of the ATI video card, over to an AVR, then from the AVR over to the TV using HDMI again?

Larry