Quote I have just installed the latest update and now find all my downloads of pictures, music etc have disappeared. Even previously saved videos no longer have downloaded music available. Can I recover this?

Hi,

Can you clarify exactly what version you upgraded from and to?
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354918

Unfortunately, I'm operating on my laptop for a few days so my access to previous versions is limited for testing. It may be as simple as identifying where your previous downloads were kept and then making sure your new installation can access them.

It may be a little more complex if you stored downloads in a custom location and, for example, didn't keep existing user options on the upgrade - but I'm guessing a little.

Cheers
PowerDirector Moderator

Quote


Hi,

Can you clarify exactly what version you upgraded from and to?
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354918

Unfortunately, I'm operating on my laptop for a few days so my access to previous versions is limited for testing. It may be as simple as identifying where your previous downloads were kept and then making sure your new installation can access them.

It may be a little more complex if you stored downloads in a custom location and, for example, didn't keep existing user options on the upgrade - but I'm guessing a little.

Cheers
PowerDirector Moderator

I am currently on version 21.0.2123.0 - I have been using PowerDirector regularly so whenever there has been an update I have used Application Manager to install the updates so I can safely say that the version I updated from was the prviously issued version. I have not created a custom location for downloads so they should be in the default location. I have also lost my 'Favourites' in such elements as the transition room - if that's a clue. On opening PowerDirector I now get several media items such as Landscape01.jpg, Landscape02.jpg, Food.jpg and some .mp3 and .mp4 files which I haven't downloaded. It's as if I have lost the path to where my downloads are stored. Does that make sense?
Kind regards,
Chris Short

Quote


Hi,

Can you clarify exactly what version you upgraded from and to?
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354918

Unfortunately, I'm operating on my laptop for a few days so my access to previous versions is limited for testing. It may be as simple as identifying where your previous downloads were kept and then making sure your new installation can access them.

It may be a little more complex if you stored downloads in a custom location and, for example, didn't keep existing user options on the upgrade - but I'm guessing a little.

Cheers
PowerDirector Moderator

Hello again,

Sorry I left off the VDE code which is VDE220920-10

Chris

RETRY BECAUSE THERE IS SOME DROSTE EFFECT HAPPENING:

It looks like you have the most recent version.

the media items such as Landscape01.jpg, Landscape02.jpg, Food.jpg and some .mp3 will appear automatically in your media room, when you open PD and/or start a new project AND in the preference setting (project) you have ticked the box "Automatically load sample clips when PD opens". Whe you untick that box, these media files will not show in the media room anymore.

The sample clips are especially usefull, in case you want to try something out, or if you want to share some trick or error that even is possible or occurs on the CL given sample clips.

The previously downloaded files are ususally stored in the folder: c:\users\public\Cyberlink\ You will find a number of folders that start with Downloaded. If they are not there then PD (obviously) cannot find your downloads. maybe you have a backup of these folders that can be restored (I am not sure whether PD also maintains some index to the downloads, in that case a simple restore will not help). If these folders ARE still in place and PD cannot find them, then I would not know what has happened. It would recommend uninstalling and reinstalling PD (after you have made a backup of the folders of course). Also check whether you AND PD have access to these folders(check the windows (security) settings for these folder. (It that case it may help open PD with administrator rights).
I would in case the folder are available and not recognised by the (updated) PD, also inform CL about this situation by filling for a customer query.

Quote RETRY BECAUSE THERE IS SOME DROSTE EFFECT HAPPENING:

It looks like you have the most recent version.

the media items such as Landscape01.jpg, Landscape02.jpg, Food.jpg and some .mp3 will appear automatically in your media room, when you open PD and/or start a new project AND in the preference setting (project) you have ticked the box "Automatically load sample clips when PD opens". Whe you untick that box, these media files will not show in the media room anymore.

The sample clips are especially usefull, in case you want to try something out, or if you want to share some trick or error that even is possible or occurs on the CL given sample clips.

The previously downloaded files are ususally stored in the folder: c:\users\public\Cyberlink\ You will find a number of folders that start with Downloaded. If they are not there then PD (obviously) cannot find your downloads. maybe you have a backup of these folders that can be restored (I am not sure whether PD also maintains some index to the downloads, in that case a simple restore will not help). If these folders ARE still in place and PD cannot find them, then I would not know what has happened. It would recommend uninstalling and reinstalling PD (after you have made a backup of the folders of course). Also check whether you AND PD have access to these folders(check the windows (security) settings for these folder. (It that case it may help open PD with administrator rights).
I would in case the folder are available and not recognised by the (updated) PD, also inform CL about this situation by filling for a customer query.

----------------------------------------

Thank you, Warry. I have the "Downloaded" folders under C:\Users\Public\Cyberlink and as an example there are 724 files in Downloaded Audio. I will try uninstalling and re-installing PD. What folders should I backup before doing this? I tend to just backup my working files as I know I can always re-install most of my programme files. So, all my videos are backed up but PD isn't.

Chris. 393066

Quote

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Thank you, Warry. I have the "Downloaded" folders under C:\Users\Public\Cyberlink and as an example there are 724 files in Downloaded Audio. I will try uninstalling and re-installing PD. What folders should I backup before doing this? I tend to just backup my working files as I know I can always re-install most of my programme files. So, all my videos are backed up but PD isn't.

Chris. 393066

Hi,

Just by way of making sure, try downloading a sample test file in your "new" setup and see if you can trace where PDR21 is saving it to?
Then you might just be able to copy your existing downloads to that new location as a quick wayof solving the issue. Leave copies of the original downloads in their original locations for security.

CHeers
PowerDirector Moderator

Quote RETRY BECAUSE THERE IS SOME DROSTE EFFECT HAPPENING:

It looks like you have the most recent version.

the media items such as Landscape01.jpg, Landscape02.jpg, Food.jpg and some .mp3 will appear automatically in your media room, when you open PD and/or start a new project AND in the preference setting (project) you have ticked the box "Automatically load sample clips when PD opens". Whe you untick that box, these media files will not show in the media room anymore.

The sample clips are especially usefull, in case you want to try something out, or if you want to share some trick or error that even is possible or occurs on the CL given sample clips.

The previously downloaded files are ususally stored in the folder: c:\users\public\Cyberlink\ You will find a number of folders that start with Downloaded. If they are not there then PD (obviously) cannot find your downloads. maybe you have a backup of these folders that can be restored (I am not sure whether PD also maintains some index to the downloads, in that case a simple restore will not help). If these folders ARE still in place and PD cannot find them, then I would not know what has happened. It would recommend uninstalling and reinstalling PD (after you have made a backup of the folders of course). Also check whether you AND PD have access to these folders(check the windows (security) settings for these folder. (It that case it may help open PD with administrator rights).
I would in case the folder are available and not recognised by the (updated) PD, also inform CL about this situation by filling for a customer query.

----------------------------------------

Thank you, Warry. I have the "Downloaded" folders under C:\Users\Public\Cyberlink and as an example there are 724 files in Downloaded Audio. I will try uninstalling and re-installing PD. What folders should I backup before doing this? I tend to just backup my working files as I know I can always re-install most of my programme files. So, all my videos are backed up but PD isn't.

Chris.
---------------------------------------
Strange happenings, Warry!! Having been into the Download folders in C:\Users\Public\Cyberlink on opening PD everything is back? The only other thing I did was to uncheck the box for "Automatically load sample clips when PD opens". I still don't have my Favourites but I can live with that as there weren't many. Now that is STRANGE. Thank you for all your help - you've been brilliant.

Chris

Quote

----------------------------------------

Thank you, Warry. I have the "Downloaded" folders under C:\Users\Public\Cyberlink and as an example there are 724 files in Downloaded Audio. I will try uninstalling and re-installing PD. What folders should I backup before doing this? I tend to just backup my working files as I know I can always re-install most of my programme files. So, all my videos are backed up but PD isn't.

Chris. 393066

I would backup the complete C:\Users\Public\Cyberlink folder, to somewhere save. And then indeed first do what the Moderator suggested: try a new download and see where this will land on your system. Is it added to the above folder, or somewhere else? It may be difficult to find though because the filename and the name in PD may not be the same.... Maybe look at the file date/time stamp?