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Cyberlink Application Manager Won't Update
LLOYD1985 [Avatar]
Newbie Joined: Jan 26, 2011 21:32 Messages: 23 Offline
[Post New] Sep 18, 2022 07:10
Cyberlink Application Manager is telling me there is an update, so it tries to auto update but it trigger Microsoft Security which gives me a warning of a Trojan Virus detected. https://imgur.com/a/mzAUjiY

https://imgur.com/a/D3uuM3i
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Sep 18, 2022 07:16
Hello,

Please try unintalling CAM first. Once uninstalled, try doing a fresh installtion by downloading and installing again:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
LLOYD1985 [Avatar]
Newbie Joined: Jan 26, 2011 21:32 Messages: 23 Offline
[Post New] Sep 18, 2022 07:20
Quote Hello,

Please try unintalling CAM first. Once uninstalled, try doing a fresh installtion by downloading and installing again:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDVD Moderator


I've tried that but it won't let me download as a virus was detected.
https://imgur.com/T10ZA5I
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Sep 18, 2022 21:37
Hello,

I suggest you contact your antivirus software provider for further technical assistance to investigate why the software keeps reporting a the virus, which seems to be a false positive. The majority of other antivirus software products do not flag the file.

You can test for yourself using: https://www.virustotal.com/gui/home/url

61 out of 62 said the file is fine, which suggests it's a false positive.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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