Hello,

Please try unintalling CAM first. Once uninstalled, try doing a fresh installtion by downloading and installing again:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Quote Hello,

Please try unintalling CAM first. Once uninstalled, try doing a fresh installtion by downloading and installing again:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDVD Moderator

I've tried that but it won't let me download as a virus was detected.
https://imgur.com/T10ZA5I

Hello,

I suggest you contact your antivirus software provider for further technical assistance to investigate why the software keeps reporting a the virus, which seems to be a false positive. The majority of other antivirus software products do not flag the file.

You can test for yourself using: https://www.virustotal.com/gui/home/url

61 out of 62 said the file is fine, which suggests it's a false positive.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup