Open PD365. On the top left click on Plugins/Screen Recorder to start it. You may have the Cyberlink free downloads installed earlier, including the screen recorder 4 deluxe which is not the basic screen recorder 4 that is included with PD365. You need to enter that product key once you paid for it and get the email.

If this is not the case then uninstall screen recorder 4 and reinstall it via the application manager.

Quote Open PD365. On the top left click on Plugins/Screen Recorder to start it. You may have the Cyberlink free downloads installed earlier, including the screen recorder 4 deluxe which is not the basic screen recorder 4 that is included with PD365. You need to enter that product key once you paid for it and get the email.

If this is not the case then uninstall screen recorder 4 and reinstall it via the application manager.

This OS is a clean install; no remnants of anything else on my system. Anyway I tried opening SR from PD and it still asks for a product key

Try this: Open the CL App manager and see if it auto-updates (the current version is 4.1.1822.0). Next, right-click on Screen Recorder and choose uninstall. Reboot and open the CAM again and try installing it separately to see if that works.

BTW there's another new version of PD365 out today (20.7.3108 vs 3101 released a couple days ago). I suggest uninstalling SR first then updating PD365, THEN installing SR if it wasn't automatically reinstalled.

Quote Try this: Open the CL App manager and see if it auto-updates (the current version is 4.1.1822.0). Next, right-click on Screen Recorder and choose uninstall. Reboot and open the CAM again and try installing it separately to see if that works.

BTW there's another new version of PD365 out today (20.7.3108 vs 3101 released a couple days ago). I suggest uninstalling SR first then updating PD365, THEN installing SR if it wasn't automatically reinstalled.

I have emailed Cyberlink about this. It should work without an update too since I only installed it a week ago. Nothing else required a product key so I don't see why this should. I'll report back when I get a response from them.

RESPONSE FROM CYBERLINK:

Uninstall Screenrecorder and reinstall via the CAM. This worked although I'm not sure why it installed the incorrect one in the first place...

Wow. I just checked my Cyberlink Application Manager. The only option shown for the PowerDirector 365 - Screen Recorder is Open. There is no Uninstall for it. It has to be uninstalled by the Windows App and Feature list first before an install by the Cyberlink Application Manager. I thought this would be clear from me and optodata to do. Guess that more clarification was needed. Glad that Support was able to help and you got it working!

Quote Wow. I just checked my Cyberlink Application Manager. The only option shown for the PowerDirector 365 - Screen Recorder is Open. There is no Uninstall for it. It has to be uninstalled by the Windows App and Feature list first before an install by the Cyberlink Application Manager. I thought this would be clear from me and optodata to do. Guess that more clarification was needed. Glad that Support was able to help and you got it working!

Yeah I had to uninstall it via Windows too. Then reinstall using the CAM.

That's not the case on my system. I'm running the latest App Manager version (4.1.1822.0), and right-clicking on SR brings up the Uninstall menu like it's always done: