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Mac PD365 update issue
TimHine [Avatar]
Newbie Joined: Sep 14, 2015 12:08 Messages: 7 Offline
[Post New] Dec 09, 2021 13:54
Hi,

I've just updated my Mac version of PD365 via the Application Manager and now it's saying I only have the Free version or can upgrade with a discount. I have the full subscription.

Been working a treat until the update today.

Anyone else getting this ?

Mac Mini M1 running latest Monterey.

Many thanks, Tim
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Dec 09, 2021 20:45
Hello,

Can you try closing PowerDirector, and then signing out of CyberLink Application Manager (CAM). One signed out, sign in again and then click "Open" to launch PowerDirector?

If this doesn't help, then please contact CyberLink Customer Service:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDirector Moderator

This message was edited 1 time. Last update was at Dec 09. 2021 21:51


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
btflyman [Avatar]
Newbie Joined: Dec 09, 2021 21:05 Messages: 2 Offline
[Post New] Dec 09, 2021 23:04
Quote Hi,

I've just updated my Mac version of PD365 via the Application Manager and now it's saying I only have the Free version or can upgrade with a discount. I have the full subscription.

Been working a treat until the update today.

Anyone else getting this ?

Mac Mini M1 running latest Monterey.

Many thanks, Tim



I am also can't use it...only free version....my Mac is MacBook Air m1
Someone can help me...god

I have reinstall many times...it's same..
TimHine [Avatar]
Newbie Joined: Sep 14, 2015 12:08 Messages: 7 Offline
[Post New] Dec 10, 2021 02:54
Hi,

The Signing out and back in unfortunately didn't help.

I contacted support and they said to uninstall PD & Application Manager.. re-download and install both.. this solved the issue

Thanks for coming back to me though..

Cheers,

Tim
btflyman [Avatar]
Newbie Joined: Dec 09, 2021 21:05 Messages: 2 Offline
[Post New] Dec 10, 2021 03:08
Quote



I am also can't use it...only free version....my Mac is MacBook Air m1
Someone can help me...god

I have reinstall many times...it's same..



I have solve the issue too.....I delete all the invisable folder in the donwnload folder and all reinstall PD365.....that's solve issue

Thank's customer service in Taiwan that help to solve it.
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