Getting Cyberlink to publish list of remaining and fixed bugs for each public build of PD

PETERVENG0

Newbie Joined: Oct 15, 2009 08:04 Messages: 22 Offline

Solved by

Oct 30, 2009 03:19

Please correct me if I am wrong. Apparently Cyberlink is not publishing a list of remaining/fixed bugs for each public build of PD. This is very unfortunate and a very poor service to this forum’s members. Being under pressure to release a new version on time it is not possible for the company to get everything to work properly. That should be admitted so people are not wasting their time on solving problems that they cannot solve but is in the hands of the software developers.
Why should member of this community go through ridiculously time-consuming, non-productive endeavors such as multiple re-installations, multiple software/hardware configurations, expensive hardware upgrades, multiple tech support communications etc. on a problem they have no control over and is related to a software bug that only the software developers can take care of correcting.
This is a most unfortunate situation that this forum community should insist that Cyberlink get corrected.
I am saying this in great frustration having spend way too much time on a problem that apparently is a problem that Cyberlink must have known about but never published as being an outstanding bug (the many generations/versions old shadow file/proxy file problem)
Peter

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Oct 30, 2009 04:11

Hi Peter,

CyberLink does indeed publish a list of the fixed bugs for each patch update release.

If you go to the download link for the patch update (http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html), and then hover your mouse over the blue I, you can see a list of the fixes (Issues resolved) as well as a list of the new features (Updates).

As for listing all the current known bugs for each release, I am not sure where this information is best suited. Can you show me an example of this done by another company? What you believe in your mind is the best way to handle this?

Any major bugs are usually addressed in the FAQ. For example for the new TrueTheater Enhancer:

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=7766&prodId=172&prodVerId=-1

Regards,
David

This message was edited 1 time. Last update was at Oct 30. 2009 04:13

PETERVENG0

Newbie Joined: Oct 15, 2009 08:04 Messages: 22 Offline

Oct 30, 2009 04:43

David,
Thanks for the link. Nice to know of a place where bug fixes are published. However, that does not address the real problem and that is the remaining bugs not being listed.

I have been working with software development for a number of years and are fully aware that new software, particularly software of this degree of complexity in particular always have bugs that the software engineers are aware of. THAT is the valuable info that can save the enduser and particular the dedicated members of thic forum many hours of frustration.

Perhaps hiding this valuabel information is dictated (management) by the need to look "problem free" to better sell the product. Cutting through that barrier would create a much more loyal following of forum members who are so important for the development of a user driven product and prevent exodus to other hopefully better platforms

Alextzi

Newbie Joined: Mar 11, 2009 15:17 Messages: 47 Offline

Oct 30, 2009 10:15

Actually, ATI (AMD) does a good job of publishing bugs in their catalyst graphics drivers. They publish:

Issues for all operating systems,
Issues for specific operating systems (win 7 vs, vista, vs Xp, 32/64 bit variants too)
Issues fixed in this release,
Known bugs.

Here is the latest release notes for Catalyst 9.10, their latest driver pack... http://www2.ati.com/relnotes/Catalyst_910_release_notes.pdf

BTW, I know for a fact, the information popup on CL's site does not show ALL of the resolved issues (because there are too many small bugs to list).

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 30, 2009 10:30

Alex,
I have just deleted two of your posts here. There is no need to "quote" yourself and thereby spam the topic to gain attention!

I read your post once and in triplicate it didn't look any better with multiple boxes around it!

Dafydd
[Moderator]

This message was edited 1 time. Last update was at Oct 31. 2009 05:35

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Oct 30, 2009 11:30

Good to at last to have an update formally available for PD8. But what version do we apply the patch to? I already have 2220 - I tried installing the patch to this thinking it might be a further upgrade. But I am unsure whether this was a good thing to do - I still can't produce AVCHD files on my Win 7 Professional i7/920 system. I am quite happy to raise a tech support request but the patch application data should be good general info we all need?

Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Oct 30, 2009 18:46

Hi Donald,

Do you mean produce an AVCHD DVD in 'Create Disc' or just produce a file in 'Produce'?

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Oct 30, 2009 19:36

Don -

A couple of things... the 2220 patch "updates PowerDirector 8 to PowerDirector 8 build 2220", according to the download notes.

Have you tried the trick Robert discovered of disabling cores in i7. In some cases, that's the only way to do it at the moment. The i7 issue is with CyberLink R&D and we know it will be resolved soon... the power of positive thought.

The instructions (for disabling cores) Dafydd relayed from CyberLink are at http://forum.cyberlink.com/forum/posts/list/7909.page

Cheers - Tony
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donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Oct 31, 2009 04:44

Hi Andrew, Tony,
Thanks for the comment - I only (intend) to produce AVCHD files so they can be accessed from an HTPC. I finally got it to work last night by replacing all the MTS files in the time line which had been mdofied/stabilised/enhanced with the original camera mts files (I did reduce the length of 1 or 2), switch off shadow files and NOT tick the V.x. color bullet. It rendered very quickly and the output was fine (played with Spash - Tony)
I did in the past reduce the number of active cores on the i7 but it didn't (in my case) make much difference.

So I have my first AVCHD file (albeit now somewaht lacking in effects) but as I have been trying to do this for some time it is a major achievement - and I don't now feel so sore about spending large sums of money on powerful hardware. I am by the way using a 64 bit version of Windows 7 Professional and W + R does bring up the Run Window so you can use MSCONFIG and switch cores off etc.
Don
Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Oct 31, 2009 05:08

Hi Donald,

You mentioned disablng x.v. colour in your last post.

Interesting observation. The other day I was running some tests on a few clips that had various enhancements.

I'd produced the clips into an AVCHD 1920x1080 file in 'Produce', copied the file to the timeline, and then went into 'Create Disc' to burn to blu-ray using H.264 encoding and 1920x1080 resolution.

The progress meter stayed on 0%, no error messages, no crash, it just would not move.

I re-produced the clips into a neew AVCHD 1920x1080 file, without x.v. colour, followed the exact same procedure, and it burnt fine!

I wonder if you repeated your steps, using all your enhancements, but in 'Produce' do not select the x.v. colour option if it will work?

Just a thought!

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Oct 31, 2009 10:59

Hi Andrew it is possible - I am just about to build Chaptere 2 of my video so I shall give it a try and see if it works. What I am unsure about is whether carrying forward PDS files from previous versions with edited clips/content in the time line maybe causes problems, hence my editing chapter 2 in 2220 first.

I will let you know what sort of results I get.

Regards,

Don

PS Though I will not be using shadow files - I simply dont need them and I have a hang up about PDhanuman! Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Nov 01, 2009 13:56

Hi Andrew, Have just spent many hours with PD8 attempting to Produce AVCHD files. The PDS file I was processing was one that had been produced on a previous version of PD8 (2013 I think). The only way I could get it to produce a file without hanging or crashing was to replace all the Clips with the original camera output M2ts files which really meant that I was removing all the clip enhancement/editing facilities I had used.
The only instance when this did not work was where I had a scrolling text effect - when that was removed it seemed to be OK - i.e it rendered!
Whtat I find particilarly frustrating is that if one uses ANYTHING but the basic facilities and or try to manipualte M2ts files it becomes very unstable - I didn't really buy this program to develop my diagnostic skills - I bought it to learn video editing.
Maybe it will be OK tomorrow - it has been a long and frustrating day.
Regards, Don

This message was edited 2 times. Last update was at Nov 01. 2009 13:58

Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Nov 01, 2009 17:22

Hi Don,

Sorry to hear you're having a frustrating time.

Are you running a 64bit or 32bit system? Your setup looks very similar to mine. I have the same i7 as you and am running Windows 7 Ultimate, yet I don't have any of the issues you are having.

I beta tested a fix for problems like yours prior to build 2207 being released. My feedback then, and subsequent testing on builds 2207 and 2220 confirmed that these problems no longer occurred on my system. But this fix was for 64bit systems.

Have a read of this:

http://forum.cyberlink.com/forum/posts/list/8376.page

I didn't really buy this program to develop my diagnostic skills

That comment really made me smile, there are days I feel exactly the same!

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Nov 02, 2009 06:38

Hi Andrew, It does sound like we have similar systems - i7/920, 3GB DDR3, 2 X 500gb (now in RAid 1), Windows 7 Professional 64bit, 1GB Radeon 4870.
Last night I reduced the number of cores I use down to 2. The CPU usage now keeps hitting 100% and rendering/production is much slower BUT it does complete!!! It also managed to render a PDS where I know there is a "broken" m2ts file - my head is really starting to ache! I wish I new more about the structure of the system because this looks like some kind of timing issue wherebye slowing down the PC processing allows something to work OK - it couldn't be because of some interaction/timing race between the GPU and the Multi core/Hyperthreading could it?
I feel sure one day it will all come clear - BUT will I still have my sanity

Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Nov 02, 2009 06:55

Hi Don,

I am sure that Cyberlink will come up with a solution for the i7 cpu or they had better remove their advertising like this

"The first consumer video editing software to be optimized for Intel Core i7

Cheers

Robert My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Nov 02, 2009 07:55

Hi Robert, Yes it is all extremely frustrating - I have this morning "produced" a number of PDS files using two cores all perfectly - no crashes hangs etc.

I have raised a support query with them asking if they have solved the I7 issues yet - I await a response.

I am niot sure about them removing the advertising - some refund sounds good even if its only a token gesture!

Don

This message was edited 1 time. Last update was at Nov 02. 2009 07:57

Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Nov 03, 2009 14:07

Ditto on that folks !

The instability is a serious negative at the moment with AVCHD production. It's obviously a major challange for R&D at cyberlink.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Nov 03, 2009 14:47

Hi again Donald,

I don't know if you want me to run some tests with some similar clips and effects to see if I can reproduce your issues? I only say because we have very similar machines!

Cheers,

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Nov 03, 2009 16:00

Hi Andrew,
Thats very kind of you, but since switching down to 2 cores everything seems to be working Ok apart from the level of indirection needed to produce a DVD!

Have just finally produced an AVCHD file consisting of 6 Clips/Chapters total file is 6.5Gb - so it appears that I now have functioning (albeit relatively slow - with only 2 cores) Editing package!. I have still not had a response of any kind from Cyberlink regarding progress in solving the I7 problem. I have some sympathy with them as if it is tied up with the hyperthreading/multi cores they will have to deal with Intel (they use Intels SDK Package) and Windows possibly as well as the BIOS/Motherboard players - what a nightmare. If I can help you (or anyone with parallel running please don't hesitate to contact me - I will give you my email address so you can email me directly.
Regards, Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Andrew - Wales, UK

Contributor Location: Wales, UK Joined: Jan 27, 2009 19:16 Messages: 545 Offline

Nov 03, 2009 16:20

Ok Don, no problem!

Useful to know we have similar specifications for future issues though!

Best of luck!

Andrew Alienware Aurora ALX R4 - Intel i7-4820 4.2 GHz - 32GB DDR3 RAM - Crucial 512GB SSD - 1TB Seagate HDD - 3TB WD Green HDD - 4TB WD Green HDD - MSI NVIDIA GTX 1070 8GB

Sony HDR-PJ810 and HDR-PJ530