concurrent sessions not supported

kuhlmanck

Newbie Joined: Jan 10, 2017 14:31 Messages: 20 Offline

Solved by

Jun 14, 2021 15:54

How to fix this message? None of my Cyberlink editing programs will start.

I have only ever loaded and run my PD 365 from one computer.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jun 14, 2021 16:04

The message is because a process from one of your CL programs is still running after the app has crashed or been closed. Waiting several seconds before trying again or rebooting should solve the issue.

If the program(s) keep crashing, you should check in with tech support from this page.

AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Jun 15, 2021 06:59

Quote How to fix this message? None of my Cyberlink editing programs will start.

I have only ever loaded and run my PD 365 from one computer.

In addition to what optodata showed
You can close Cyberlik that didn't close completely.
Pressing the keys together, Ctrl+Alt+Del
In Task Manager, Processes, select the app. PowerDirector19 and click End Task

This message was edited 1 time. Last update was at Jun 15. 2021 07:05

XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

Ken480

Member Joined: Oct 27, 2015 01:15 Messages: 51 Offline

Jun 27, 2021 00:15

Quote How to fix this message? None of my Cyberlink editing programs will start.

I have only ever loaded and run my PD 365 from one computer.

Open your Task Manager and scroll down, looking for either CyberLink RichVideo Module or PowerDirector. If either are running, select it/them and click on "End Task".

That should allow you to launch PD.