Control panel and playing TS-files

Igor-KIO

Newbie Location: Russia Joined: Mar 19, 2012 10:02 Messages: 17 Offline

Solved by

May 09, 2021 06:16

Good day!
When playing TS files, the control panel appears 1 minute after the start of playback. On PowerDVD Ultra v. 19, the panel appears immediately.
If the control panel appears immediately, the player (PowerDVD v21) freezes when you try to move around the timeline.
Windows 10 Pro 20H2

This message was edited 1 time. Last update was at May 09. 2021 10:31

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

May 09, 2021 22:55

Hello,

Please ensure your graphics card driver is up-to-date first. Since you didn't supply the requested information, it's hard to help you. Best bet is to contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Igor-KIO

Newbie Location: Russia Joined: Mar 19, 2012 10:02 Messages: 17 Offline

May 10, 2021 05:49

Quote Hello,

Please ensure your graphics card driver is up-to-date first. Since you didn't supply the requested information, it's hard to help you. Best bet is to contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator

Hello.

NVIDIA GeForce GTX 1080. driver 462.31
CPU i7-5775C, RAM 32 Gb


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This message was edited 1 time. Last update was at May 10. 2021 06:13