Error Message When Trying to Update PD19

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Solved by

Mar 21, 2021 17:09

I get the attached error message when trying to update my new copy of PD19 that I just installed today. My current version is 19.0.1929.0 (64-bit).


Filename	unable to download PD19 update.JPG	Download
Description
Filesize	42 Kbytes
Downloaded:	13 time(s)

This message was edited 1 time. Last update was at Mar 21. 2021 17:46

Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Mar 21, 2021 17:11

I tried running the patch file as adminstrator, but that didn't help. Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

KCwho

Administrator Joined: May 02, 2014 03:14 Messages: 11 Offline

Mar 23, 2021 05:28

It looks like relating to your Windows account authority. The SW installer can't access the folder in the error message to uncompress the software before starting the installing processes. You can try to check your Windows account authority setting.

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Mar 24, 2021 10:50

Quote It looks like relating to your Windows account authority. The SW installer can't access the folder in the error message to uncompress the software before starting the installing processes. You can try to check your Windows account authority setting.

Thanks for the suggestion! I had no idea what I was doing, but I went into "Settings" and freed up all the constraints I could find. That worked and the update installed just fine, but I still don't know which particular change I made solved the problem.

Ignorance is bliss!