Slow loading of media from file and import

Jeremy Beech

Newbie Joined: Mar 24, 2013 11:14 Messages: 10 Offline

Solved by

Dec 10, 2020 13:28

Hi,

I am expereincing long delays in using File, Import and then selecting a 3 Gig AVI file. It can take up to 4 minutes before it loads and then another few minutes to drop onto the time line. Everthing has been fine up until the last update. Another AVI file about 2.5 gig is also taking a good few minutes. It drops into Adobe Premier Elements immediately.

Drivers all up to date have a Ryzen 5 3600, Evo Labs 1TB drive x2 32 gig Ran, Radeon R9 290. All reasonably new. In fact swapped out the hard drives and am now running on a clean install of Win 10 and CYbelrink 365.

The AVI files are just VHS tapes that I am converting. Its all very strange. Have switched off shadow files, no difference, switched it on, no difference.

Looking at the resource monitor there seems to be no action at all apart from very high resource usage by PD365. Barely any CPU, GPU or disk activity.

Anyone got any clues.

Thanks

This message was edited 1 time. Last update was at Dec 10. 2020 16:04

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 10, 2020 16:04

I'm not sure what's going on but it's likely something specific about those clips or with how your computer is configured.

Please follow these steps to create and attach a DxDiag test result. You may also want to upload one of the troublesome clips to OneDrive or Google Drive and paste a shareable link to it here. See this FAQ for more info.

Here's a short screen capture of me loading a 15GB AVI clip into PD365:

Jeremy Beech

Newbie Joined: Mar 24, 2013 11:14 Messages: 10 Offline

Dec 10, 2020 16:15

Have attached the DX file. The video is a single clip as it were about 2 hours long. I have tried another avi clip that is about 1 Hr long and have the same problem. The whole thing used to whip along but not anymore. Troubling! Have reverted to Premier Elements on a temp basis.
Thanks.

Filename	Mvideo.txt	Download
Description
Filesize	79 Kbytes
Downloaded:	218 time(s)

This message was edited 1 time. Last update was at Dec 10. 2020 16:16

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 10, 2020 17:51

It looks like all your drivers aren't up to date as the driver for your R9 290 is from May and the latest version was released only two weeks ago. You can download it from here and see if installing that makes any difference.

If the problem persists, you can try disabling Enable hardware acceleration from the Preferences menu.

The report also shows that PD has crashed 8 times recently and Premiere just crashed.

If you're not comfortable sharing your clip to see if that might be the cause of these issues, I recommend running the two tests as described here to see if there are any issues with Windows' core files as they've been known to cause problems like this.

Jeremy Beech

Newbie Joined: Mar 24, 2013 11:14 Messages: 10 Offline

Dec 13, 2020 15:38

Hi,
Thanks for your advice and have done all that but it has made no difference at all. Nor found any problems. I have since trying to do this clip , recorded another and they are quicker but still slow to what it was earler. All avi files are much slower now but they all load in seconds with Premier Elements so it must be related in some fashion to PD365. All very strange but I can live with it for now.
Thanks.

This message was edited 1 time. Last update was at Dec 13. 2020 15:42