Connection issue with PowerDirector 365

MartinG

Newbie Joined: May 02, 2019 13:11 Messages: 1 Offline

Solved by

Oct 28, 2020 15:02

I have connection issus with PD. Software asked me to connect to verify credential but there seems to have no answer from Cyberlink server.

My subscription is up to date since I paid a few month ago for the yearly plan. Internet is working fine also.

Am I the only one ?

Thanks

UPDATE: Just got back online.....

This message was edited 1 time. Last update was at Oct 28. 2020 15:03

boolittlek

Newbie Joined: Oct 16, 2019 13:30 Messages: 1 Offline

Oct 28, 2020 15:49

I'm having issues as well. Things were fine this morning, but this afternoon I get a message indicating that my file / application requires a subscription (my subscription is active).

I'm able to click on the link to log in with another account--using my existing credentials launches the program, but I have to repeat these steps if I close the program and try getting back in again.

The website also seems to be slow, so CyberLink appears to be having server issues.

oxygenimagery

Newbie Joined: May 07, 2018 13:11 Messages: 1 Offline

Oct 28, 2020 19:05

Quote I'm having issues as well. Things were fine this morning, but this afternoon I get a message indicating that my file / application requires a subscription (my subscription is active).

I'm able to click on the link to log in with another account--using my existing credentials launches the program, but I have to repeat these steps if I close the program and try getting back in again.

The website also seems to be slow, so CyberLink appears to be having server issues.

I am having the same issues

Ben-Robert

Newbie Joined: Dec 15, 2014 01:21 Messages: 17 Offline

Oct 28, 2020 19:10

Same here. Insane that it isn't locally verified so we can use it after it has been verified once.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 28, 2020 20:05

Quote Same here. Insane that it isn't locally verified so we can use it after it has been verified once.

PD365 has to check every 30 days to verify that your subscription is still active, so a one-and-done check isn't possible. I'm not saying there might not be an issue that's interfering with the locally cached status, only that ongoing checking is required.

I briefly got the "subscription required" notice on my main desktop a few hours ago, but when I restarted PD365 everything worked as expected.

I imagine the moderator will let us know if CL has any info to pass on, but if anyone keeps seeing that message you may want to contact CL customer service to let them know directly.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Oct 29, 2020 05:04

Hi folk,

Just to confirm that there was a server outage that affected some 365 subscriptions temporarily. Our information is that the issue has now been resolved and subscription verifications are back to normal.

Cheers
PowerDirector Moderator