MTS File import error - No Audio imported

Voyager

Newbie Joined: Jun 28, 2012 04:03 Messages: 20 Offline

Solved by

May 13, 2020 15:48

Upgraded from PD16 to PD18 and now get an error importing my MTS files, error message says an error occured when opening the file, it may have unsupported or protected audio, or it could be for another reason. you may continue editing the video part of the file only.

Was ok until I upgraded to PD 18, all other file types I have are ok, MOV, MP4 etc..
I checked settings but nothing jumps out at me so really do not know what the problem is, can aybody help please

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

May 13, 2020 15:56

Quote Upgraded from PD16 to PD18 and now get an error importing my MTS files, error message says an error occured when opening the file, it may have unsupported or protected audio, or it could be for another reason. you may continue editing the video part of the file only.

Was ok until I upgraded to PD 18, all other file types I have are ok, MOV, MP4 etc..
I checked settings but nothing jumps out at me so really do not know what the problem is, can aybody help please

Might read this https://www.cyberlink.com/support/product-faq-content.do?id=24372&prodId=4&prodVerId=1417&CategoryId=-1&keyword=dolby

Jeff

Voyager

Newbie Joined: Jun 28, 2012 04:03 Messages: 20 Offline

May 14, 2020 02:54

Quote

Might read this https://www.cyberlink.com/support/product-faq-content.do?id=24372&prodId=4&prodVerId=1417&CategoryId=-1&keyword=dolby

Jeff

Ok so is the way forward to upgrade my OS? I have an up to date version of Win 7.
It is a shame that there are no warnings about this prior to upgrading...