Download of didgital copy PD 16 Ultra & Ultimate

Skillygilly101

Newbie Location: NYC Joined: Apr 04, 2017 01:19 Messages: 6 Offline

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Apr 07, 2020 12:03

I apologize if this isn't where my question is suppose to be. I've looked everywhere on my acct page to redownload the prior versions I paid for, I see the serials in my Products but no download option. I had burnt them onto a disc when I purchased them and registered them at Cyberlink but when trying to put folder on disc onto desktop for installation they read NO ARCHIVES. So I can either look for pirated copies online and try to see if putting in my serials would activate them but I don't want to go there. I pay for all my stuff. Can I get some assistance? It's all good, even when it's bad.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 07, 2020 12:48

I'm sorry that your backup didn't work. That was the right thing to do, because the download links expire after 30 days as explained in the very first FAQ.

With COVID-19, it may take additional time for customer service to respond, but that's the only way to get a legitimate copy.

Once you have the installer and any additional content packs, copy them to a portable USB drive or upload them to OneDrive or Google Drive so you'll always be able to access them again if needed.

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Skillygilly101

Newbie Location: NYC Joined: Apr 04, 2017 01:19 Messages: 6 Offline

Apr 07, 2020 14:32

Quote I'm sorry that your backup didn't work. That was the right thing to do, because the download links expire after 30 days as explained in the very first FAQ.

With COVID-19, it may take additional time for customer service to respond, but that's the only way to get a legitimate copy.

Once you have the installer and any additional content packs, copy them to a portable USB drive or upload them to OneDrive or Google Drive so you'll always be able to access them again if needed.

They answered via telephone n sent me links. Downloading now. Tjanks. Will save em again. It's all good, even when it's bad.