Where do I go to redownload older software?

Beemer

Newbie Location: Scotland Joined: Dec 27, 2016 02:10 Messages: 24 Offline

Solved by

Mar 28, 2020 11:16

I see my product keys on the My Account page but need to redownload some programs. Where do I go to download:

ColorDirector 4

Ian

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Mar 28, 2020 12:11

Hello Ian,

As you can see here, the download is only available for 30 days if you originally purchased the digital/download version. There are other options if you purchased the boxed version.

You could try contacting CyberLink Customer Services. They may be able to assist.

PIX PIX YouTube channel

Beemer

Newbie Location: Scotland Joined: Dec 27, 2016 02:10 Messages: 24 Offline

Mar 28, 2020 12:16

Quote Hello Ian,

As you can see here, the download is only available for 30 days if you originally purchased the digital/download version. There are other options if you purchased the boxed version.

You could try contacting CyberLink Customer Services. They may be able to assist.

PIX

I remember now that this happened to me previously. I had to pay to get an extension to redownload. I'm wondering if even that extension has a time limit so I cannot download again?
Ian

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Mar 28, 2020 13:13

I'm pretty sure that the extended download is only valid for a year. There's actually no reason to ever even pay that at all; all you need to do is to save the installer in your downloads folder or move it to another location for safekeeping so you'll always have access to it.

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Beemer

Newbie Location: Scotland Joined: Dec 27, 2016 02:10 Messages: 24 Offline

Mar 28, 2020 13:30

Quote I'm pretty sure that the extended download is only valid for a year. There's actually no reason to ever even pay that at all; all you need to do is to save the installer in your downloads folder or move it to another location for safekeeping so you'll always have access to it.

After downloading I did save all the files which I think were .exe files but cannot now find them on my desktop, latop, NAS or any USB stick. Might have to trawl through many burned DVDs. I live and learn!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Mar 28, 2020 13:39