Is this an off-the-shelf computer from a major manufacturer (Dell, HP, etc.) or a custom build?

Is your processor over-clocked?

Have you gone to your graphics card's manufacturer's site (AMD, nVidia, Intel) and downloaded the latest drivers rather than trusting Windows 10 to do it?

Quote Is this an off-the-shelf computer from a major manufacturer (Dell, HP, etc.) or a custom build?

Is your processor over-clocked?

Have you gone to your graphics card's manufacturer's site (AMD, nVidia, Intel) and downloaded the latest drivers rather than trusting Windows 10 to do it?

Thank you for responding. I have an HP Omen Obelisk Desktop 875. I-7 8700 CPU at 3.20 GHz processor. 64 bit operating system, x64-based processor. It is Windows 10 and no, I've not tried to download most current drivers to the graphics card. I'll look into it.
I have a nVidia GeForce GTX 1060 3GB card. I did find where I could adjust to High performance. Maybe that will do it.


Thank you.

Quote I have owned PD 15 for a couple of years. Never had a problem. Bought a new computer that's a beast. 15 ran even better. Then I purchased 365. Dozens and dozens of times, right in the middle of a project, it will freeze and restart my computer. It's not always the same thing that will do it. Simple things like adding a transition will cause it. It's extremely frustrating !!!!! Can anyone help me with this. I've just written customer service hoping they can give me an answer.

Since a 2 or 3 days i have the exact same problems. When i'm working with a transistion it totally freeze and restarting my computer. Now for a 6 or 7th time. like you say, it's extremely frustrating.
I have also a beast of a computer, very good specs.

There where absolute no problems 4 days ago, made many movies without problems.

Do you have allready a solution for the problem?

Please read this sticky and attach a DxDiag.txt from your pc: https://forum.cyberlink.com/forum/posts/list/80133.page . The most likely cause may be a corrupt video driver.

It's almost impossible for fellow PD users on this forum to give anyone help on deeply trechnical issues when none of the required information is posted.

Each of you should submit a support request from Cyberlink's tech support here, and if you'd also like assistance from the forum volunteers, I suggest you follow the steps in the Read Me Before Posting thread and post the requested specifics, including the DxDiag file that is required for the support ticket.

It would also be very helpful to see a screenshot of your project's timeline at the very least, and a screen recording of what you're trying to do when the freeze/crash happens would be ideal. Otherwise, we're completely in the dark.

The more details you can provide, the more likely some of the experienced users here will be able to help.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote It's almost impossible for fellow PD users on this forum to give anyone help on deeply trechnical issues when none of the required information is posted.

Each of you should submit a support request from Cyberlink's tech support here, and if you'd also like assistance from the forum volunteers, I suggest you follow the steps in the Read Me Before Posting thread and post the requested specifics, including the DxDiag file that is required for the support ticket.

It would also be very helpful to see a screenshot of your project's timeline at the very least, and a screen recording of what you're trying to do when the freeze/crash happens would be ideal. Otherwise, we're completely in the dark.

The more details you can provide, the more likely some of the experienced users here will be able to help.

This is the problem i see: PAGE_FAULT_IN_NONPAGED_AREA

nvddmkm.sys

www.windows.com/stopcode

Quote This is the problem i see: PAGE_FAULT_IN_NONPAGED_AREA

nvddmkm.sys

This is somewhat helpful, as it indicates a problem with your nVidia GPU card's driver, but without the detailed information contained in the requested DxDiag report, I can't tell you anything other than to try updating the driver to a newer version.

Again, if you want forum volunteers to help you troubleshoot and solve this issue, please follow the steps listed in the Read Me Before Posting thread and reply with the requested info.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote This is the problem i see: PAGE_FAULT_IN_NONPAGED_AREA

nvddmkm.sys

www.windows.com/stopcode

I had exactly the same blue screen, error information which started a timer allowing me to write down the pertinent information before the auto reboot. I went to the same windows page but found nothing useful. This happened less than 2 weeks ago. Checked the Geforce experience for an updated driver. This is all you can do. The blue screen has not repeated again.

See this sticky: https://forum.cyberlink.com/forum/posts/list/80133.page#post_box_329489 . Attaching the DxDiag.txt as requested by Optodata on the next reply would be very helpful.

Quote

I had exactly the same blue screen, error information which started a timer allowing me to write down the pertinent information before the auto reboot. I went to the same windows page but found nothing useful. This happened less than 2 weeks ago. Checked the Geforce experience for an updated driver. This is all you can do. The blue screen has not repeated again.

See this sticky: https://forum.cyberlink.com/forum/posts/list/80133.page#post_box_329489 . Attaching the DxDiag.txt as requested by Optodata on the next reply would be very helpful.

Hello,

Thanks for the info. I have updated my GForce video drivers and I'm still having the same problem. The last blue screen error said "Kernel Mode Heap Corruption" I'm really at a loss as to why this is still happening. The one time, all I did was open my project and clicked onto one of the segments and it froze and shut down again. I'm wondering if when I downloaded the program if it didn't download correctly. Maybe I should remove it and try downloading it again. My internet is 235 MBPS. I don't think that's the problem. I'm thinking it's the program. Maybe have them send me a disk to load it that way? Hell I'm at my witts end with this thing. This never happened with version 15.
Mark

There is no reason for this except a fault in the program. I'm tired of this thing shutting down my computer. Your support is terrible. I should be able to talk with someone without paying. I paid for this yearly subscription and have had nothing but problems. It's NOT my computer. I am going to cancel my subscription and write numerous articles instructing people not to purchase this program. I'm pissed and really tired of this bullshit.

Mark525D, I completely understand how frustrating this must be, but this is a user forum so you're telling off the wrong people. You're free to believe anything you want about it not being your computer, but if the program were actually at fault then nobody else would be able to use it, and that's not the case.

Also, Cyberlink does offer free tech support here, but you will have to send them the DxDiag info and other things we've asked of you here that you chose not to provide.

If you change your mind and would like for us to help while you're waiting for tech support, all you have to do is post your DxDiag results and we'll almost certainly find some answers in there.

Quote There is no reason for this except a fault in the program. I'm tired of this thing shutting down my computer. Your support is terrible. I should be able to talk with someone without paying. I paid for this yearly subscription and have had nothing but problems. It's NOT my computer. I am going to cancel my subscription and write numerous articles instructing people not to purchase this program. I'm pissed and really tired of this bullshit.

Hi Mark525D,

Please appreciate that this is a member to member forum, it does not form a part of the formal CyberLink CS support and it is not directly monitored by CyberLink. No member should automatically expect another member to help, nor should any member feel obliged to help another. The forum runs best when the normal rules of courtesy are observed, offensive language is not used and threats are not made.

As Optodata said, we can all understand the frustration, but as he also said, if you choose not to provide info that members ask for/require, then it really does hamper any assistance that anyone can give.

You mentioned (Feb 24th post) that you had contacted CS - do you have details of what happened, ticket ID, advice given etc?

We all appreciate that PDR can throw up issues, but to extrapolate your issue to a blanket problem and threaten to give adverse reviews is not justified, it seems to be a problem with PDR365 and your system in this specific case.

So, without you giving members the information that they request to help, I fear your issue will remain unresolved.

PowerDirector Moderator

i have this problem too and it hasppens a lot when i try too do do a crossovere an when i try to crop a video soo need some help too. all driveres are up to date on my pc i use geforce Rtx 2070 grafikcard.. and intel core i7

Thanks for the screenshot and the DxDiag results. The Blue Screen crash was caused by the nVidia driver, and you should follow the first 6 steps in this post to try and clear up the problem.

If you're a gamer, make sure that PD is working properly and then you can run the nVidia installer again if you want to add more features. Add them one at a time (do not check the Clean Install box) and make sure PD is stable before adding another nVidia driver.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote Thanks for the screenshot and the DxDiag results. The Blue Screen crash was caused by the nVidia driver, and you should follow the first 6 steps in this post to try and clear up the problem.

If you're a gamer, make sure that PD is working properly and then you can run the nVidia installer again if you want to add more features. Add them one at a time (do not check the Clean Install box) and make sure PD is stable before adding another nVidia driver.

Thanks for the help looks like it works for now, need to test it later when i make a new video.. have a nice day, from Michael Denmark..