According to the DxDiag and the advisor detection, you are still connecting your display device to the NVIDIA GPU, and not the Intel one.
You have to plug your display device to Intel display output directly. This setup CANNOT be accomplished by software configurations only. And, your motherboard (which embeds the display port for Intel GPU output) must support HDCP 2.2 on the port specifically.

Per my experience, not all of the motherboards support "HDCP 2.2" on the display port of on-board Intel GPU even though your Intel CPU (which embeds the GPU function) does support HDCP 2.2. It is the key factor for the display setup. Cost-saving

In this, several things that need to be considered.

SGX turned on in BIOS.
both the monitor and the video card need to be HDCP 2.2 compliant. Many monitors sold today are only HDCP 1.4 and will not work at all for HDCP 2.2 which is not backward capable. If running multiple monitors ALL of them must be HDCP 2.2 compliant. I would call Acer and ask them about your monitor. I do know for a fact that Samsung U28E590D monitor ( I used to own one) which is a 4K panel is only HDCP 1.4. Most monitors are like this. I know the OP's Acer monitor is a $1000+ monitor and as such is probably a good monitor for gaming in 4K. But that does not mean that it is necessarily 4K UHD Bluray compliant. Bluray compliant 4K requires all devices in the display chain be also HDCP 2.2 compliant.

I hope that this helps.

So does this mean if I have an Nvidia Video Card that I'll also need to plug in the on-board video to my monitor for UHD to work? Can you have both plugged in and PowerDVD 19 will detect the correct line to use? Thanks!

Each and every device in the video chain needs to be HDCP 2.2 compliant. Compatible is not okay. Also, dual connections are not permitted. In certain circumstances HDMI may also be required. SGX needs turned on in BIOS. You need to contact ACER and determine exactly what form of HDCP circuitry is implemented. If HDCP 1.4 this will require you change your monitor. You may also need to make adjustments in nVidia software to allow for a protected path to exist. If you meet all those things, then and only then can you view 4K bluray video. Also I will note that the Bluray advisor does not recognize changes that have happened in the last two years. Because of the need for update, I would not solely rely on this. There are tools in nVidia drivers to help you also to determine if things are right.

Quote So does this mean if I have an Nvidia Video Card that I'll also need to plug in the on-board video to my monitor for UHD to work? Can you have both plugged in and PowerDVD 19 will detect the correct line to use? Thanks!

Let me make it clear, per the spec of current hardware on the market, there is NO way to play "Ultra HD Blu-ray" using NVIDIA GPU unless you use some un-authorized programs to crack the DRM of Ultra HD Blu-ray disc.

HDCP 2.2 is not the only required technology.

Use your hands physically to plug the monitor to the display port on the motherboard but not the NVIDIA GPU adapter.
This action cannot be done by keyboard and mouse.

No need to tweak any settings in the NVIDIA control panel because it's Intel's business.

Okay, I have done further reading. Check the following for your motherboards and other components.

1. Update your motherboard BIOS to the latest version

2. Get the latest Intel Management system driver found here. It contains the latest Intel Managment Engine Firmware.

https://downloadcenter.intel.com/download/28679/Intel-Management-Engine-Driver-for-Windows-8-1-and-Windows-10

3. Download and install the latest Software Guard Extensions software from your motherboard manufacturer. If you cannot find that you can get them here. You will need to also switch this on in BIOS.

https://downloadcenter.intel.com/download/29217/Intel-Software-Guard-Extensions-Intel-SGX-Driver-for-Windows-

4. Make sure all components are HDCP 2.2 compliant in the display chain. Any version other than HDCP 2.2 will cause things to fail.

5. Make sure you use cables connecting video device with monitor are rated for HDMI 2.0a and 4k 60Hz video.

6. Use the latest available video drivers for your video device. Also make sure you are not using a dual monitor setup. This will break the protected path.

I hope this helps further.

Many of the things you have said have useful information. Unfortunately I have already tried most of them and yet the issue persists.I am going to lay out some more information on my systems configuration to find what specific component is causing the issue, as well as some problems I have already fixed.

When i first tried to play a 4k disc, i got the error message, and after some research got the cyberlink advisor. The first time I ran it, I got about 6 errors, some of which persist, and some of which I already solved. I realized that I needed to use the intel graphics, and with some hassle I was able to enable them and manually update the drivers to the current version. My current set up is the xb273k monitot, and an old 1080p tv that I have from my old computer. These have desktop extend. When I was finally able to get the intel graphics working, I thought I could just add in another cable from the motherboard to the monitor to for the IGFX, and just switch back and forth. Unfortunately, it recognized it as a third display that was extended to, and that gave me a bunch of problems, like tabs disappearing, or programs opening on the hidden screen. Unless there is something else I can do, I dont think I can set up parallel connectivity.

BEcause of these issues, whenever i am testing powerdvd, I connect my motherboard with an hdmi and disconnect the displayport from my graphics card. I also had concerns that despite these steps, the nvidia card was still being used, so to make sure it did not interfere, I disable it in device manager during testing to make sure only intel UHD graphics are running.

Some of the issues mentioned already fixed.

1. Intel SGX: for this, all I had to do was download a driver and change a BIOS setting to enabled and this went away.
2. Intel Management engine: Similarly, I just downloaded a driver and this error dissapeared
3. HEVC-10bit/AVC codec: This one was a bit strange. I was unsure what this meant, but my research led me to a program on the microsoft store "HEVC video extensions, play HEVC video content in any app". It was only $0.99, so i installed it and it made the error go away. I have no idea what this did but it worked.


For the errors, I still have, I will lay out 3 configurations I tested today and their results. For all 3 I have the dxdiag, advisor report, and windows hd graphics settings in the zip folder with this message.
Configuration 1:Xb273k>displayport cable>RTX 2080ti
Configuration 2:Xb273k>HDMI 2.0> RTX 2080ti
Configuration 3:Xb273k>HDMI 2.0>Motherboard

WHile I understand only configuration 3 can actually work, I have presented the other ones to make sure the problem did not lie in some other component. I have also verefied by manuals and online research that all ports on my monitor, gpu and motherboard are HDCP 2.2 compliant.

For config1, it is set up how I normally use it for playing games and doing other stuff. With the DP cable, it has a resolution fo 3840x2160@120Hz. HDR color works fine, and I have verified that in several games. In the advisor, it passes every test except the A/V path, which is to be expected.

For Config 2, With the HDMI cable it operates at a resolution of 3840x2160@60Hz, and HDR color works. I had some concerns that my cable was the problem, but this shows that it works fine at 4k60 with 10 bit HDR color. The advisor report was the same, all but A/V path.

For Config3, this is where the problems lie. Theoretically, this should be the ideal configuration where Powerdvd can play 4k movies. However, it still did not work. I disconnected all other monitor cables and disabled my 2080ti to make sure only the components I was trying to run were working. THe advisor report still gave me the A/V path error, as well as HDr monitor error. In windows HD color settings, it said I was unable to play HDR videos or games, and in dxdiag, it showed by monitor as supporting HDR, but UHD graphics as not supporting HDR. Also, the maximum resolution I am able to run at is 3840x2160 at 30hz. Everything is updated to the latest driver, so I do not know what else I could do to fix this.

I hope this information has layed out my problem more thoroughly. All of the reports are in the zip folder if they are of any benefit. If anyone who has been able to play 4k Blu-rays with powerdvd could tell me what they did, or shared their dxdiag report it would be greatly appreciated. I'd like to compare it with mine to see if my Intel graphics are in some way not functioning correctly.

It seems that I have figured out my problem, and it is much simpler then I thought. I heard back from cyberlink support, and it seems that the single HDMI port on my motherboard is only HDMI 1.4, not 2.0. Suprisingly, in my manual it did not even say this, but upon reading the specifications on Gigabytes site, I found this to indeed be true. As such, there is no way to connect my monitor to my computer in such a way that UHD playback is possilbe. I had not anticapited this issue, with this motherboard being as expensive nad high quality as it is. However, after reviewing all of Gigabyte's motherboards of the Z390 chipset, I could only find one board that had HDMI 2.0, and even from other companies like MSI or ASUS I could find only a few that had built in HDMI 2.0. I guess they assume that if you are going to get such an expensive board that you will simply just get a graphics card and not care much about integrated grapgics. For the moment it seems there is no way for me to play UHD Blu-rays at the current time, and I will only be able to play DVDs and regular Blu-rays. I will keep searching for alternative solutions, but I may be out of luck without modifying this system, or just getting something else like an actual 4k Blu-ray player, or making a dedicated HTPC that meets the minimum requirements to my 4k optical drive and install PowerDvd on.

Hello
Can you not use hdmi on your Nvidia Geforce RTX 2080ti Graphic Card?

Quote It seems that I have figured out my problem, and it is much simpler then I thought. I heard back from cyberlink support, and it seems that the single HDMI port on my motherboard is only HDMI 1.4, not 2.0. Suprisingly, in my manual it did not even say this, but upon reading the specifications on Gigabytes site, I found this to indeed be true. As such, there is no way to connect my monitor to my computer in such a way that UHD playback is possilbe. I had not anticapited this issue, with this motherboard being as expensive nad high quality as it is. However, after reviewing all of Gigabyte's motherboards of the Z390 chipset, I could only find one board that had HDMI 2.0, and even from other companies like MSI or ASUS I could find only a few that had built in HDMI 2.0. I guess they assume that if you are going to get such an expensive board that you will simply just get a graphics card and not care much about integrated grapgics. For the moment it seems there is no way for me to play UHD Blu-rays at the current time, and I will only be able to play DVDs and regular Blu-rays. I will keep searching for alternative solutions, but I may be out of luck without modifying this system, or just getting something else like an actual 4k Blu-ray player, or making a dedicated HTPC that meets the minimum requirements to my 4k optical drive and install PowerDvd on.

Greetings,

This is not a solution to concerns listed above but recent experience with similar issues.

I also had a pretty robust PC with features similar to those listed above including a darn good GeForce GPU, etc. I purchased a Pioneer external 4K UHD Bluray Player (BDR-XS07UHD) but could not make it work to no avail. The bluray player had very detailed minimum specs for a PC to have (i.e. Intel UHD GPU, motherboard, CPU, etc.). I was in the market for a small PC anyhow and bought the least expensive that met the specs (Dell Optiplex 3070 Micro). The free version of Cyberlink media (PowerDVD14) that came with the bluray player did not work even with the patch (big surprise, ha!). However, I upgraded to PowerDVD19 ($59.99) and voila! Works like a charm. I connected it to my living room 55" 4K UHD Sceptre TV and watched Blade Runner 2049 (Bluray 4K UHD DVD). Awesome!..

Cheers,
K.S.

Siklar,

I have thought about doing that, getting a small pc that meets the minimum requirements. However, I think that doing that would defeat the purpose of what I am was trying to do. Since I was buying such an expensive computer to play games in 4k, I thought to myself,"all I have to do is buy this optical drive and this software to watch 4k movies. That way I could play games and watch movies in 4k all on my pc." Had I known about the stringent requirements, I may have thought otherwise. Had I bought the Aorus pro wifi instead of the Aorus Ultra, that would have had HDMI 2.0, and I would not have had this problem, but I did not know that at the time. As it is now, I really dont see the value in buying an entirely seperate PC just to play 4k movies, when I can get a regular 4k Bluray player from Sony or Panasonic for much cheaper than even the cheapest PC that meets the minimum requirements. As it is now, I will just have to content myself with watching regular Blu-rays and DVDs with PowerDVD, and maybe get a 4k player at some later time.