Anyone have issues with the program after the last update?

Mouhamad

Senior Member Joined: Feb 02, 2018 17:13 Messages: 161 Offline

Solved by

Dec 25, 2019 00:14

The program does not work anymore. When I open it it's just a blank screen and I can't click on anything. Some help would be nice

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 25, 2019 21:16

No problems here. You've been on the forums long enough to know the drill if any CL app doesn't even open: uninstall it using Windows' uninstaller and then reinstall it with the App Manager (assuming you're running the 365 version).

You can also search the PhD forum for threads with .phd to see how to recover/restore your most recent project database file

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Mouhamad

Senior Member Joined: Feb 02, 2018 17:13 Messages: 161 Offline

Dec 25, 2019 21:27

Quote No problems here. You've been on the forums long enough to know the drill if any CL app doesn't even open: uninstall it using Windows' uninstaller and then reinstall it with the App Manager (assuming you're running the 365 version).

You can also search the PhD forum for threads with .phd to see how to recover/restore your most recent project database file

I've uninstalled and reinstalled twice and it didn't do anything. https://streamable.com/7pcr9 here is a video demonstrating what happens.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 25, 2019 21:34

Quote I've uninstalled and reinstalled twice and it didn't do anything. https://streamable.com/7pcr9 here is a video demonstrating what happens.

Ok. If you had mentioned that in your OP, you would have saved both of us time and I would have focused on the 2nd part of my response.

If you don't have anything critical in your editing history (or wouldn't mind simply starting over), then locate and delete the .PHD file and PhotoDirector will create a new one when you lunch it.

If you don't want to lose your previous work, you'll need to find and restore an older .phd version.

This message was edited 1 time. Last update was at Dec 25. 2019 21:35

Mouhamad

Senior Member Joined: Feb 02, 2018 17:13 Messages: 161 Offline

Dec 25, 2019 21:47

Quote

Ok. If you had mentioned that in your OP, you would have saved both of us time and I would have focused on the 2nd part of my response.

If you don't have anything critical in your editing history (or wouldn't mind simply starting over), then locate and delete the .PHD file and PhotoDirector will create a new one when you lunch it.

If you don't want to lose your previous work, you'll need to find and restore an older .phd version.

Ok I'll try that.

Mouhamad

Senior Member Joined: Feb 02, 2018 17:13 Messages: 161 Offline

Dec 25, 2019 22:21

Works now Sweet. I got it to work I think I might have moved the location of the phd project folder so the program wasn't able to find it. Anyway I deleted it and the program made me a new one

Peter Podder

Member Location: Long Island, N.Y. Joined: Dec 03, 2016 16:13 Messages: 116 Offline

Dec 30, 2019 17:48

I have a similar issue. I recently upgraded to W10. PowerDirector seems to work fine but PhotoDirector (9) loads but much of the screen is blank until you mouse over the tools etc. They appear and dissapear after you mouse over. Functions work but then disappear. I can move this to a new thread but I was curious if this may be related. I did update to the latest patch. ____________________________________

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