That might be a video driver problem. Can you please folow the steps in the Read Me Before Posting sticky thread and attach the DxDiag results so we can check?

You can also try unchecking both Hardware Acceleration options from the Prefrerences menu, which should look similar to this:

Quote That might be a video driver problem. Can you please folow the steps in the Read Me Before Posting sticky thread and attach the DxDiag results so we can check?

You can also try unchecking both Hardware Acceleration options from the Prefrerences menu, which should look similar to this:

I don't know what you mean by the "read me before posting thread" and where to find the DxDiag. BTW I just tried it and it crashed again. Thanks.

Steve

optodata means this posted sticky: https://forum.cyberlink.com/forum/posts/list/80133.page . The 4th paragraph down is for the DxDiag.txt.

Quote optodata means this posted sticky: https://forum.cyberlink.com/forum/posts/list/80133.page . The 4th paragraph down is for the DxDiag.txt.

I opened that dxdiag and every page said no problems found. There were 4 tabs.

Steve

Thank you. You need to save the DaxDiag.txt file and attach it on your next reply. This allows other users here to inspect and see what conflict may be causing the crashes on your system.

Please attach the DxDiag text file to your reply using this button, below the forum's text box:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote


I opened that dxdiag and every page said no problems found. There were 4 tabs.

Steve

When I open the DxDiag I get a box with 4 tabs across the top.

Quote Please attach the DxDiag text file to your reply using this button, below the forum's text box:

Did you receive the data I sent. I'll send it again just in case.

Quote Did you receive the data I sent. I'll send it again just in case.

Yes, both of your posts have it. You can check the thread to confirm that it uploaded after you submit it.

Your video driver is 2 and a half years old, and I see lots of crashes of different programs at the end of the file. You're also running an older version of Win10, and all of these might be related to your PD issue. This is why the DxDiag file is requested for technical problems.

I would suggest that you visit the Lenovo support site for your laptop. I think this is the right page, and you can click on the Start Scan button and see what updates are available.

If you get any kind of message stating that you have a different system than the page is set up for, enter your serial number in the box at the top to get the correct page.

Once you have the updates in place, see if PD works properly with LUTs.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote

Yes, both of your posts have it. You can check the thread to confirm that it uploaded after you submit it.

Your video driver is 2 and a half years old, and I see lots of crashes of different programs at the end of the file. You're also running an older version of Win10, and all of these might be related to your PD issue. This is why the DxDiag file is requested for technical problems.

I would suggest that you visit the Lenovo support site for your laptop. I think this is the right page, and you can click on the Start Scan button and see what updates are available.

If you get any kind of message stating that you have a different system than the page is set up for, enter your serial number in the box at the top to get the correct page.

Once you have the updates in place, see if PD works properly with LUTs.

I did as you instructed and the scan listed 5 driver updates available. I completed those updates restarted and tried it. It crashed again. The software is not useful to me without being able to use luts. I hope tech support can help. I do appreciate your attempts to help. Let me know if uyou have any more suggestions. Thanks.

Steve