Well, this is a user to user forum, so we can't help you with customer support.

But first check your e-mail's spam folder. Make sure the e-mail to you wan't misdirected. The e-mail providing you your key is generated immediately when you make your purchase.

Also check your spam folder for a reply from CyberLink's customer support. They have always responded to me within a few business days -- although, with the new version of the product just released, they may be a few days behind.

Quote Well, this is a user to user forum, so we can't help you with customer support.

But first check your e-mail's spam folder. Make sure the e-mail to you wan't misdirected. The e-mail providing you your key is generated immediately when you make your purchase.

Also check your spam folder for a reply from CyberLink's customer support. They have always responded to me within a few business days -- although, with the new version of the product just released, they may be a few days behind.

Good day. Thank you for your reply. I have the key and my order number. Chekcing spam folders is always my first step. Thanks. I just do not have the download link for the software itself. I have a trail version running on my pc at the moment but after some research I found out you cannot activate a trial version you have to use the link they supply. Apologies for posting on this forum but thanks for the info. was worth it.

With all my purchases from CyberLink, the download link has always been in the same email as the product key.

Are you quite sure that this wasn't the case for you?

Phil

Quote With all my purchases from CyberLink, the download link has always been in the same email as the product key.

Are you quite sure that this wasn't the case for you?

Phil

Same here. The e-mail lists the files to download and has the product key listed.

Quote


Same here. The e-mail lists the files to download and has the product key listed.

I never recieved the download link or key through the mail. It displayed it on screen once I purchased the software. I actually took a pic with my phone or I would have had nothing. I have spoken to Support and they do say there is an issue with my account profile. They are woking on it. They put me in touch with Nexway a partner of theirs. They said they sent the link but no luck. I recieved all the transcripts of the chat in my mailbox though.

Might there be a typo somewhere in the email address where it was sent like a dot somewhere. Hope that they get it resolved soon.