Error msg: Disk type not supported

Bernard P Williams

Newbie Joined: Dec 21, 2017 22:31 Messages: 4 Offline

Solved by

Jun 07, 2019 12:00

Attempted to burn BD disk. Have successfully done this in the past. Recently updated PD 16, no problem with disks (tried 3). Am using right region. Any suggestions on how to fix? Bernie

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jun 07, 2019 12:10

That's usually a config issue, posting a screen shot of your 2D disk tab in "Create Disc" should shed some light. You can always burn to a folder with "Create a folder" in the "Burn in 2D" area and then use Windows to burn contents to BD with basic Windows explorer.

Jeff

Bernard P Williams

Newbie Joined: Dec 21, 2017 22:31 Messages: 4 Offline

Jun 07, 2019 19:06

Quote That's usually a config issue, posting a screen shot of your 2D disk tab in "Create Disc" should shed some light. You can always burn to a folder with "Create a folder" in the "Burn in 2D" area and then use Windows to burn contents to BD with basic Windows explorer.

Jeff

Attached is a screen shot


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This message was edited 1 time. Last update was at Jun 08. 2019 04:31

Bernie

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 08, 2019 08:33

Quote Attached is a screen shot

Bernard – By now you probably already fixed the problem. See the attached screenshot of the 2D Disc tab requested. I have duplicated the issue. This screenshot shows the configuration settings on the left which can be used to determine the issue.

See what is highlighted on the left side of the screen and make the changes to fit the disc.

EDIT: Your PD16 Final Burn screen looks different from from what I have seen in the past. You may have an OEM or reduced version of PD16.


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Description	A screenshot of the 2D Disc tab can show the issue.
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This message was edited 2 times. Last update was at Jun 08. 2019 08:42

Bernard P Williams

Newbie Joined: Dec 21, 2017 22:31 Messages: 4 Offline

Jun 09, 2019 16:32

First, thanks very much, I just had to configure settings properly. However I still have a issue buring Blue Ray. Standard definition seems to work fine. Am able to complete a blue ray burning about 30% of the time however the disks either cannot be read in my OPPO player and/or they smear up and lock up. Get this error msg when disks do not burn at all. I am guessing that the cyberlink software might be corrupted?


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Bernie

Bernard P Williams

Newbie Joined: Dec 21, 2017 22:31 Messages: 4 Offline

Jun 09, 2019 17:44

Quote First, thanks very much, I just had to configure settings properly. However I still have a issue buring Blue Ray. Standard definition seems to work fine. Am able to complete a blue ray burning about 30% of the time however the disks either cannot be read in my OPPO player and/or they smear up and lock up. Get this error msg when disks do not burn at all. I am guessing that the cyberlink software might be corrupted?

As an update, I just tried burning to a folder and got the same error msg. Bernie

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 10, 2019 21:11

Quote Am able to complete a blue ray burning about 30% of the time however the disks either cannot be read in my OPPO player and/or they smear up and lock up. Get this error msg when disks do not burn at all. I am guessing that the cyberlink software might be corrupted?

Glad that a simple configuration change solved it for you this time.

A 30% success rate is okay for you but I think 70% might be better. You could start a diary and note what changes you must do in making the right changes to the configuration to boost the success rate. See this FAQ: https://www.cyberlink.com/support/product-faq-content.do?id=12808 . Number 7 is important. My diary said a cloud driver update caused and reversal solved the problem for me a few years ago. Yours can be different so a diary of configuration changes you made can help immensely.

maira2

Newbie Joined: Jun 10, 2019 21:16 Messages: 1 Offline

Jun 10, 2019 21:28

Just tried burning to a folder and got the same error msg. Any update on this?

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 10, 2019 21:54

Mira2 – Sure. A few years ago, I have checked both Create a Folder and Burn to disc. The disc burn failed with the error message that Bernard posted and the authoring (Create a folder) failed at 99% but the folder is completed. This allow anyone to burn the folder to disc using say Power2Go, ImgBurn, etc. Keep a diary of your pc configuration so you know what to do.